Quick Facts About Urban Doll Nails & Spa
Urban Doll Nails & Spa has received a mix of positive and negative comments, indicating both strengths and weaknesses of the place. We will analyze these comments to understand the strengths and weaknesses of Urban Doll Nails & Spa.
Starting with the negative comments, it is clear that there have been some issues with the quality of service at Urban Doll Nails & Spa. One customer reported getting cut during the gel polish removal, which indicates a lack of proper technique and attention to detail. This incident can be seen as a weakness of the salon, as it raises concerns about the safety and professionalism of the staff. Additionally, one customer complained about the gel top coat peeling off within a week, suggesting that the durability of their nail treatments may be questionable. This is another weakness, as it indicates a lack of long-lasting results.
Another weakness highlighted in the comments is the issue of waiting times. One customer mentioned waiting 30 minutes past their appointment time without any acknowledgement. This lack of communication and promptness is a weakness as it can lead to customer dissatisfaction and frustration. Furthermore, the comment about the salon falling behind schedule despite having multiple technicians and customers waiting also reflects a weakness in their time management and organization.
In terms of pricing, one customer expressed disappointment at paying $77 for a simple full set. This could be seen as a weakness, as customers may perceive the salon as overpriced for the service provided. Additionally, another customer mentioned that the service they received did not meet their expectations, as the nail tips were crooked and uneven with no second coat. This indicates a lack of attention to detail and careful execution, further contributing to the weaknesses of the salon.
Sanitation issues were also mentioned by one customer who stated that the station and tools used for their manicure were not cleaned or sanitized. This is a significant weakness, as cleanliness and hygiene are crucial in any salon environment. The lack of proper sanitization can raise concerns about the staff's professionalism and commitment to their customers' safety.
On the positive side, a few customers mentioned that their nails looked great, indicating that the salon is capable of providing satisfactory results when it comes to nail aesthetics. This can be seen as one of their strengths, as it suggests that the technicians have the skills and expertise to deliver visually pleasing nail treatments.
Additionally, one customer had a positive overall experience, despite minor issues. This suggests that the salon has the potential to provide a satisfactory customer experience, even though certain aspects need improvement. This ability to create a positive overall experience can be considered another strength of Urban Doll Nails & Spa.
In conclusion, Urban Doll Nails & Spa has both strengths and weaknesses. While they have the ability to deliver visually pleasing results and create a positive overall experience, there are concerns regarding the safety, professionalism, and attention to detail of the staff. Issues such as waiting times, pricing, and sanitation also reflect weaknesses that need to be addressed to improve the overall quality of the salon.
Best TL Reviews
I’ve gotten my pedicure done here a few times now, however, today while the guy was removing my gel polish he cut me, pretty bad! I tend to not make a big deal about things so I just brushed it off thinking he had just nicked me but once I got home I realized how bad it really was. Beware, I will definitely not be coming back.
Update: second picture is from the next day.
My usual nail salon is temporarily closed due to the family who owns it being on vacation so I decided to give this place a go.
My first visit was totally fine, I got light pink dip with a holographic top coat.
I noticed less than a week in, the gel top coat was starting to lift and peel right off of my nail. After three of my nails top coats had completely peeled off I decided to just remove them and book a new full set to give them another try!
Today, I arrived for my 1:30 appointment and waited THIRTY minutes past my appointment with no acknowledgement before leaving. Only when I stood up to leave did anyone acknowledge me to let me know it would be five more minutes.
I totally understand falling behind, but they had three girls getting their nails done by two techs, two people getting pedicures, two other girls waiting for appointments with me and two other people waiting for pedicures, but only four people working.
Went in today to only find out it is under new management, I got a full set and paid $77 for something so simple. I asked for black tip on my nails and she left them the tips chunky and crooked didn’t even give them a second coat. They kept rushing and nobody else was even there. Not to mention when she would file my nails she bent back my pinky finger, until I said something and she didn’t even seem bothered by it. Will not be going back!
I came in for a pedicure with no polish. From start to finish was 20 minutes for the deluxe. $40 for none of my toenails cut evenly, a 1 minute per leg sugar scrub, no heel callus removal and a 3 minute per leg/foot massage. New owners so I won't come again.
I really dislike giving a negative review, however I made an appointment for a gel manicure. The station I was set in was NOT cleaned nor did the tools used in me appear to be sanitized. Definately won't be coming back.
They did a great job but my friends nails were not the color she had asked for it was close but more pink than purple. The person doing her nails kept calling/ getting calls from people on her personal phone. Over all the experience was good but it’s the little things that made it a little strange.
I don't know if someone new owns it or there area just new employees but the ladies were very rude to me, they didn't attach the tips correctly so they weren't fully connected to my nail and 4 of my nails broke within a week.
They look great. Thank you and Merry Christmas!
Urban Doll Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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