All Star Nails

+1 423-246-0110

3659, 2101 Fort Henry Dr # 31, Kingsport, TN 37664 United States of America

Open Today: -

Quick Facts About All Star Nails

to this salon for sure. Highly recommend!

Strengths:

1. Good customer service: Several comments highlight the friendly and caring nature of the staff at All Star Nails. They make an effort to ensure customers are comfortable and satisfied with their services.

2. Precision and attention to detail: Customers mention that the nail technicians, particularly David, are precise in their work and pay attention to shaping and trimming nails exactly as requested. This demonstrates skill and craftsmanship.

3. Clean and comfortable environment: Multiple comments mention the cleanliness and comfort of the salon. A clean and inviting environment is important for a nail salon as it contributes to a positive customer experience.

4. Flexible and accommodating: One customer mentioned that their friends were taken in quickly even without an appointment. This shows that All Star Nails is able to manage their time well and meet customer demands.

5. Positive recommendations: Despite some negative experiences, there are several customers who highly recommend All Star Nails based on their own positive experiences. This indicates that the salon has a group of satisfied customers who are likely to return.

Weaknesses:

1. Inconsistent quality: One customer had a bad experience with incorrect nail color and shape. This suggests that there may be inconsistencies in the quality of service provided by different nail technicians at the salon.

2. Lack of communication: A customer mentioned that their nail technician seemed irritated when they voiced their concerns and offered suggestions. This indicates a lack of effective communication and customer service skills on the part of that particular employee.

3. Lack of informed choices: One customer mentioned that they were not informed about the unavailability of black nail polish, which resulted in them receiving a different color without their consent. This demonstrates a lack of transparency and consideration for customer choices.

4. Expensive services: One customer stated that they paid $89 for their service, which they deemed expensive. This may be a drawback for potential customers who are looking for more affordable options.

5. Disappointing results: A customer expressed disappointment with the dip powder gel manicure they received, as the color and design did not match their expectations. This implies that there may be instances where the final result does not meet customer preferences or specifications.

In conclusion, while All Star Nails has strengths such as good customer service, attention to detail, and a clean environment, there are weaknesses such as inconsistent quality, communication issues, and disappointing results. It is important for the salon to address these weaknesses in order to improve the overall customer experience and maintain a positive reputation.

Best TL Reviews

My experience wasn't great. I think the place might be well, my friends nails came out good and it may of just been the person doing mine but I asked for black nails but ended up with dark blue nails, which I wouldn't have been upset about if it weren't for the other circumstances or if i was told they didn't have black so i could ask for a different color rather than it being chose for me. But there was more to it, such as asking for medium almond shape acrylics and getting crooked short pointed acrylics. It's hard speaking up for myself because I feel so mean making corrections but when I tried to ask for one of them to be fixed he seemed almost irritated and told me that i need to relax my hands more and i was very apologetic after he was doing everything wrong. After that I just held it all in because I didn't know what to do. I ended up paying 89 $ for what I got done and tipped 5. Overall I had a bad experience with my nails and cried in the car over it!!

We are from California wife and kids got their nails done here and they are the best took us right in and did a great job. I highly recommend them and when in Kingsport we will always come back.

David did my nails based on a Pinterest picture and they turned out just like the picture. He was very precise with his shaping and trimming and made sure that I was happy with everything. He is really good and passionate about his craft. I would definitely recommend giving him a chance to do your nails!

I have been coming here for a long time!! Shelby, Harry, David and Linda are all the best there! They always go above and beyond to make my nails look amazing!!! Shelby is my top favorite ????

I absolute love my nails every time I leave this salon! David done my nails in the photo; They are perfection! I adore Shelby’s work as well!!

I visited All Star Nails with my elderly mother for the first time today. The shop was extremely clean and comfortable. The staff was extremely kind and caring toward my mom. Everyone was very friendly and they did a fantastic job on our nails. I am very happy to have found this nail salon and will definitely be going back

Inconsiderate, untrained, and incorrect.

I got a dip powder gel manicure. Attached is the color I asked for and the design I showed them. As you can see, the color was completely wrong and the design was nowhere near what was shown. The employee did not dip my nails in the color nearly enough for it to be the blue it was supposed to be. It is GRAY. I haven't had my nails done in over a year. I wanted nails in honor of my late Mamaw Daisy. Baby blue was her favorite color on me. I am very disappointed that I got the most expensive manicure and it turned out so wrong. The lady refused to look at the picture again and said "I can do daisies." She also put them on nails I didn't ask for them to be on.

Yesterday was my first time at All Star Nails. The nail techs were so great making sure my nails were perfect every step of the process. Things got a bit busy but the owners and nails techs were great communicators and made sure everyone was taken care of in a timely manner. I will be coming back