VN Nails

+1 301-519-2068

20040 Goshen Rd, Gaithersburg, MD 20879 United States of America

Open Today: -

Quick Facts About VN Nails

VN Nails has several strengths based on the comments provided. Firstly, the salon receives positive reviews on platforms like Google, indicating that it has a good reputation among its customers. Word-of-mouth recommendations are a valuable asset for any business. Additionally, the salon provides excellent customer service, as demonstrated by the warm greetings, patience, and kindness of the staff. This creates a welcoming and comfortable environment for customers.

The nail technicians at VN Nails are highly skilled, as customers praise their expertise and the quality of their work. The comments specifically mention Lee and Ken, who seem to have a long-standing relationship with some customers. Consistency in service is important for establishing customer loyalty.

Another strength of VN Nails is their attention to detail. Customers appreciate the technicians' willingness to listen to their specific requests and meet their preferences, such as providing various color options and taking the time to understand the customer's nail terminology. This attention to detail contributes to customer satisfaction.

The salon also values their customers and shows appreciation by providing small gifts, such as lotion bottles, as holiday presents. This gesture enhances the overall customer experience and creates a positive impression.

Furthermore, VN Nails demonstrates a commitment to safety and cleanliness. One customer mentions the temperature checks and well-placed masking notices during the pandemic. This shows that the salon takes their customers' health and safety seriously, which is especially important during times of heightened concern over infectious diseases.

Despite these strengths, VN Nails also has some weaknesses that are highlighted in the comments. One customer complains about the slow and sloppy service, as well as the incorrect color use. This indicates a lack of attention to detail and potentially poor communication between the customer and the technicians. Another customer had a negative experience with the owner, which contributed to the overall dissatisfaction. These instances highlight the importance of consistent quality and good communication within the salon.

There is also a complaint about pricing discrepancies. The customer states that they were charged more than what was initially shown to them. This suggests a lack of transparency or miscommunication regarding pricing, which can lead to customer dissatisfaction.

Overall, VN Nails has several strengths, including a good reputation, excellent customer service, skilled technicians, attention to detail, appreciation for customers, and a commitment to safety and cleanliness. However, the salon needs to address weaknesses related to slow and sloppy service, poor communication, pricing discrepancies, and negative interactions with the owner to ensure consistent customer satisfaction and loyalty.

Best TL Reviews

I had seen good reviews about this salon on Google and I always pass by it so I thought I would try it. It was one of the best nail experiences I had. As soon as I entered the salon I was warmly greeted and with a smile. The nail technician by the name of Lee asked me what service I needed, and I honestly explained the best I could because I was not aware of the new nail terminology used. She was so patient and kind while explaining each one for me. She presented different colors so I could choose the base color for my French set. We held great conversations, and she yet again was patient with me because I told her I am picky with my nails. My nails came out beautiful so I was happy! At the end the salon gave me a courtesy lotion bottle for dry hands and/or body as a holiday gift. The environment was comfortable because the other nail technicians were nice too! I will be going back to her because I was impressed by her work ethic. Thank you Lee! :) See you soon!

I moved to Maryland from Ny and was looking for a new nail salon. I was in the area and decided to try VN nails and I’m so happy I did. All of the nail techs are good but Ken is my favorite. Ken has been doing my nails and pedicures for 3 years now and Lee the owner does my eyebrows. Everyone is so nice and treats you like family.

Lee always does such a great job on my nails! Not only does she do a great job, but she’s an amazing women who really loves her clients. She really cares about her clients and goes above and beyond for them.

I arrived at 5:30 and they took two hours to do the Mani Pedi. The work was slow and sloppy. I told them repeatedly that they were using the wrong color and they ignored me. I will pay to have it redone somewhere else. Parts are not painted and there is paint on my skin. They showed me the prices of 35 for the Mani and 45 for the Pedi. They charged me 95 dollars. At that point I really wanted to leave and did not argue. I will never go again.

WORST NAIL SALON EVER. The man who did my nails their did horrible then the owners tried to fix them and she didn’t do anything but file my nails. We had a whole argument she agree they were bad then told me it was my nails fault. MY NAIL ISNT WHO PAINTED IT.

Last year, during the initial waining of the pandemic, I decided to get a manicure and pedicure but did not want to venture far from home. So I decided to try VN Nails I called to make sure of their safety protocols and was assured by their practises. When I first reached I was impressed by their temperature check and their well placed masking notices. Ken did my mani pedi and since then I have gone nowhere else and always work with him. They are located next to Giant Food on Goshen Road. Also the establishment is clean and instruments well sanitized. The store had a change in management in 2019 so if you had a bad experience previously, Give them a try.

I love getting my nails and pedicures done here, the prices are reasonable and the staff is also attentive and friendly. Would definitely recommend if your in the area!

I was on my way to my Greek Easter and I was in need of a quick mani/pedi. I decided to just walk in and see if this place could take me, they had no appointments. He took me in and did my nails and my toes. The reason I personally care about this place is because another walk-in came in. Knowing I was in a rush, he made sure I was taken care of and didn’t try to multitask and took his time in his work—meaning, after my pedicure he went right into my manicure without starting the other lady off. Other nail salons would have done the opposite. I’ve never been anywhere where they actually cared more about the person than the money. He was very kind and considerate of my crunch time on my holiday. I will for sure be back!! GREAT WORK!!