Ravenwood Barbershop

+1 410-337-2830

8018 Loch Raven Blvd, Towson, MD 21286 United States of America

Open Today: -

Quick Facts About Ravenwood Barbershop

Ravenwood Barbershop Strengths:

1. Exceptional customer service: The first comment highlights the barbershop's ability to provide excellent customer service, particularly to those with special needs. The gentleman at the first chair showed patience and consideration for a customer with Parkinson's, ensuring that he had the desired haircut and beard trim.

2. Professional and skilled barbers: The comment praising the "professional Barber's" suggests that the barbers at Ravenwood Barbershop are highly skilled in their craft. This indicates that customers can expect quality haircuts, styles, and grooming services.

3. Clean and safe environment: One comment mentions that the barbershop is clean and safe. This is important as it creates a welcoming atmosphere for customers, ensuring their comfort and satisfaction during their visit.

4. Positive reviews from loyal customers: The comment about the barbershop taking care of the customer's nephew's haircuts for a few years without any complaints indicates that Ravenwood Barbershop has a loyal customer base. This demonstrates the barbershop's ability to consistently deliver satisfactory haircuts and maintain customer satisfaction over an extended period.

5. Welcoming atmosphere: The comment suggesting that the barbershop's atmosphere is akin to a "primarily Black setting (gender neutral)" implies that the environment is inclusive and welcoming to people from diverse backgrounds. This can be a significant strength, as it fosters a sense of belonging and promotes a positive experience for customers.

Ravenwood Barbershop Weaknesses:

1. Inefficient appointment system: One customer complaint highlights that the barbershop's sign-in list is not effectively utilized, resulting in long wait times and frustration. This indicates a flaw in the barbershop's appointment system and the need for improvement in tracking walk-in times.

2. Inconsistent quality of service: Several negative comments mention disappointment with the service received. The complaints range from unprofessional behavior and rudeness to subpar haircuts and uneven trims. This inconsistency in service quality can be a significant weakness for the barbershop, as it negatively impacts customer satisfaction and loyalty.

3. Customer service and staff training: Multiple comments express dissatisfaction with the customer service provided by the barbershop, mentioning disrespectful behavior, rushed service, and an unwelcoming atmosphere. This suggests a need for better staff training in customer service skills and creating a positive experience for customers.

4. Pricing concerns: One customer expressed dissatisfaction with the haircut received, particularly the mismatched request and high pricing. This complaint suggests that some customers may feel that they are not getting value for their money, which can impact customer retention and reputation.

5. Organization and management: The comment about names being skipped on the sign-in sheet indicates a potential issue with organization and management at the barbershop. This can lead to confusion, delays, and a negative customer experience.

In conclusion, while Ravenwood Barbershop boasts strengths such as exceptional customer service, professional barbers, and a clean environment, it also faces weaknesses in its appointment system, inconsistent service quality, customer service and staff training, pricing concerns, and organizational and management issues. Addressing these weaknesses can help the barbershop improve customer satisfaction, attract new clients, and strengthen its overall reputation.

Best TL Reviews

The gentleman at the first chair serviced my husband, who has Parkinson’s and was having trouble standing, getting to his seat and then getting up after he was through. He made sure of the cut, and beard trim was exactly how I wanted for my husband. Showed patience and consideration. 3/26/23.

I've been six to eight times prior to this post. Once in 2023. This is my second 2023 visit

Thesis: male barber professionals and customer relationships

Parameters: Short hair, fiscally conservative workers, limitless patience

Abstract: Degreeless social anthropologist who has visited over 5 to 10 barbershops while blwith varying hair lengths due to childhood abuse and an overall disgust of the macho aesthetician.

Summary:As a walkin appt. I greeted present indivuals as customary in a primarily Black setting (gender neutral). Step 1] Sign in with arrival time and preferred barber. (IF W ALK IN WRITE SLASH IN THE BARBER FIELD DONT WORRY YOULL BE FINE) STEP 2. SIT DOWN AND WAIT FOR NAME TO BE CALLED (SIMILAR TO HAIR CUTTERY, WILD RIGHT) STEP 3 WALK BACK UP TO SIGN IN LIST AND REQUEST GREG NICE. STEP 4 TIP GREG NICE 25% AT LEAST. OKAY THANKS!!! Ps. Not trolling loved my haircu5 just hope Greg's get all the clients He wants. !!! Thankless!

Don’t ever go here. The worst customer service ever. They have you sign a list but don’t use it. They will cut their own hair but not customers. Their friends will come in and they will cut their hair over waiting customers. I came from out of town to visit family and was told to come here…never again. I waited 1 hour and watched them cut themselves and their friends but not one customer! NEVER AGAIN AND DONNOT GO HERE

Clean safe A-1 service. Stylist barber Salon. Shout out to all the professional Barber's .

I’m from New Jersey and I live in the area of the shop I was recommended to Will and made an appointment for 5:15 got there and didn’t get in the chair til 5:45.I asked for a 1 1/2 with the grain and a low taper this guy gives me a 1 with the grain an un even taper my mustache was uneven and this guy charged me $40! I’ll never go bacc to him again

The service is horrible! Customer service is disrespectful, do not speak, and down right rude. I will never go back there, especially if I had to get Russlin to cut my hair. She was ok the first two times; however, this time she rushed and did a horrible job. I overlooked her nasty disposition and stale smoke smell. However, this time I cannot overlook spending my money somewhere that does not make me feel welcomed. Please, do not go to this shop, there are far better places to go for the prices they charge.

Solid Dudes in there cutting and been taking care of my nephew haircuts for a few years now....no complaints

I’ve taken my son here multiple times but the last two times I’ve come to this shop I left disappointed. I came on a Monday at 9pm and was turned away even though they close at 10pm. Then I came today and waited two hours because my son’s name was skipped multiple times on the sign in sheet. Whom ever the owner is I would like for you to get some customer service training for your barbers. Also come up with a better way to track walk-in times.