Quick Facts About U Top Fashion & Beauty
U Top Fashion & Beauty place has a mix of strengths and weaknesses based on the comments provided. It is important to consider both the positive and negative feedback to have a comprehensive understanding of the business.
Starting with the strengths, the comment "This is so far my favorite beauty supply in Champaign" suggests that the store provides a positive experience for some customers. It mentions a good variety of products available, which indicates that the store offers a wide selection of beauty and fashion items. Additionally, the comment highlights that the store is conveniently located near the expressway, making it easily accessible for customers. The affordability of wigs and hair products is also mentioned, which suggests that the store offers reasonably priced products. This is likely to attract customers looking for budget-friendly options.
Another positive aspect highlighted by multiple comments is the customer service. Both "They always have great customer service" and "Nice place if u want something different" indicate that the staff is friendly and helpful. This is crucial as good customer service can significantly enhance the shopping experience and encourage repeat visits. The comment "They stayed open late for us to get what we needed" further demonstrates the store's commitment to meeting customer needs and going the extra mile to accommodate them.
On the other hand, there are several concerns highlighted in the comments that can be considered weaknesses of U Top Fashion & Beauty place. The most significant issue mentioned is the pricing of products. One comment states, "Will never go back AGAIN, EVER! Everything is OVERPRICED" and another mentions that beads for girls' hair are priced at $4 plus tax for only a handful. These comments suggest that the store may not offer competitive pricing and that customers perceive the items to be overpriced compared to other options in the market. This could result in customers feeling like they are being ripped off and deter them from making future purchases.
Additionally, the comment "THEY/SHE CHARGED ME FOR ITEMS I DIDN'T EVEN BUY ON MY RECEIPT!!!" points out a serious issue of fraudulent charges. This indicates a lack of honesty and raises concerns about the business practices of U Top Fashion & Beauty place. Such incidents can damage the trust and reputation of the store, leading to a loss of customer loyalty and potential legal ramifications.
Another negative comment highlights the issue of overbearing staff, mentioning, "THESE PEOPLE FOLLOWED ME ALL OVER THEIR STORE WHILE I SHOPPED THERE." This suggests that customers may feel uncomfortable and harassed while shopping, which can deter them from revisiting the store and negatively impact the overall shopping experience.
In conclusion, U Top Fashion & Beauty place has strengths in terms of a wide product selection, convenient location, reasonable pricing for wigs and hair, and good customer service. However, it also has weaknesses in terms of customers perceiving the pricing as overpriced, instances of fraudulent charges, and overbearing staff. It is essential for the business to address these weaknesses to sustain and improve the overall customer experience.
Best TL Reviews
Will never fo back AGAIN,EVER! Everything is OVER PRICED. Maybe the locals used to it I'm not, rip off. I'm from Chicago and no way should beads for little girls hair be 4 dollars plus tax a box for only a handful. THEN THEY/SHE CHARGED ME FOR ITEMS I DIDN'T EVEN BUY ON MY RECEIPT!!! NOW I COULD GET MONEY BACK FROM 50 DOLLARS FRAUDULENTLY CHARGED TO MY CARD,BUT CLEARLY THEY NEED THAT MONEY. I DONT SUGGEST ANYONE SPEND THEIR HARD EARNED MONEY HERE. THIEVES, NOT HONEST AND OVER PRICE EVERYTHING!
This is so far my favorite beauty supply in Champaign. They have a lot in the store, it's not far from the expressway, and they have fairly priced wigs and hair. Definitely worth it.
It had all that we wanted and more the people there are so nice and very helpful
They stayed open late for us to get what we needed. I really appreciated that. They were super friendly and had a ton of stuff.
They always have great customer service.
Nice place if u want something different
Great selection and service great employees ???? atmosphere low prices
CUSTOMER SERVICE STINKS. THESE PEOPLE FOLLOWED ME ALL OVER THEIR STORE WHILE I SHOPPED THEIR. I WILL NOT REFER ANYONE THEIR FOR THEIR SHOPPING NEEDS
Place Pictures
U Top Fashion & Beauty Info
Amenities
Service options
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In-store shopping
Health & safety
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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