Quick Facts About Avis Nails
Avis Nails has received both positive and negative comments, indicating that it has both strengths and weaknesses. In this analysis, the strengths and weaknesses of Avis Nails will be discussed based on the comments provided.
One of the strengths mentioned by a customer is the convenient location of Avis Nails. It is situated in a mall, near other amenities such as a hair salon, a Sbarro restaurant, and a massage parlor. This makes it easily accessible and provides customers with the opportunity to combine multiple services and activities in one trip, leading to convenience and saving of time.
Another strength mentioned by a customer is the friendly and familiar atmosphere created by the staff. The customer states that the more often you go to Avis Nails, the more familiar and friendly everyone becomes with you. This suggests that the staff at Avis Nails values building rapport with customers and creating a welcoming environment, which can contribute to positive customer experiences and customer loyalty.
A customer also praises the quality of work provided by Avis Nails. They mention that the staff listens to what the customer asks for and delivers excellent service. This indicates that the salon has skilled and attentive technicians who can meet customer expectations and produce satisfactory results. The cleanliness of the shop is also highlighted as a positive aspect, reinforcing the perception of good quality and professionalism.
However, there are several weaknesses mentioned by customers that should be addressed. One recurring complaint is the unprofessional behavior and rude customer service exhibited by some staff members. Customers report instances of staff members speaking their own language, not asking customers about their preferences, and rushing through services. This indicates a lack of professionalism and customer-centric approach which can lead to dissatisfaction and negative experiences for customers.
Another weakness highlighted is the inconsistency in service quality depending on the technician. A customer mentions that it is a hit or miss at Avis Nails, and the experience greatly depends on the technician you get. This inconsistency can create uncertainty and make it difficult for customers to know what to expect from their visit to the salon.
One customer raises concerns about hygiene practices at Avis Nails, specifically regarding the reuse of unsanitized sandals and toe dividers. This is a serious issue that can pose health risks to customers, especially those with specific conditions such as diabetes. Proper hygiene practices are essential in a nail salon to ensure the safety and well-being of customers, and any lapses in this area can severely impact the reputation of the salon.
There are also issues regarding management and customer appreciation mentioned in the comments. One customer complains about the owner's lack of appreciation for an excellent technician who brings the majority of the business to the salon. Another customer expresses disappointment with the owner's handling of appointments and the mistreatment of loyal clients. These comments suggest a lack of effective management and a disregard for the importance of customer satisfaction and loyalty.
In conclusion, Avis Nails has both strengths and weaknesses based on the comments provided. Some of its strengths include a convenient location, a friendly and familiar atmosphere, and the delivery of quality service. However, it also faces weaknesses such as unprofessional behavior, inconsistency in service quality, concerns about hygiene practices, and inadequate management. Addressing these weaknesses will be crucial for Avis Nails to improve its overall customer experience and reputation.
Best TL Reviews
The entire time I was getting my nails done, the tech was complaining about “black people”. I let her go on her rant, then informed her at the end, my son is mixed. It hurt my heart to know people are so hateful. It was an unpleasant experience. I don’t ever want to give my hard earned money to people like that. Not to mention- she cut my finger.
I’ve been going to Avis Nails for many years and I love it. Every time I try to venture off to a different salon, I regret it. I get my nails done very often and this salon has been my favorite. It’s in a good location in the mall - there’s a hair salon right across the hall, a Sbarro right next door, and a massage parlor next to that. It’s a hit or miss here depending on the tech you get so make it easy on yourself by making an appointment and ✨ask for Annie✨
Fu, the manager, is a peach. The more often you go, the more familiar and friendly everyone will become with you and over time, they get to know what you like and don’t like. They will do a good job if you’re clear about how you want your nails to look. Ask for a rewards card as well ???? All the manicure pictures shown are dip powder and the pedicures are either regular or no-chip. I personally think they last the same amount of time. Give Avis Nails a try ????!
I take my daughter to get her nails done. They are just wonderful. They listen to what she asks for and they are so very kind. The shop is also so clean and well kept. Staff is welcoming and friendly. The quality of their work is amazing too. My daughter and I wouldn't want to go anywhere else.
My sister and I have been going there for a long time we always refer Jeremy because he’s amazing. However, the owner does not appreciate him even though he brings 90% of the business. the customer service that she provides is absolutely horrible. I always make appointments before going because Jeremy gets booked fast. There were several times where I was a few minutes late because life happens and Tina got upset saying that I was late. Yet, there have been so many times where I have been on time and she had made me wait. Just last time I waited for over 1 hour! I come from far because that’s just how much I love Jeremy. I even got out of work early so that I can be on time and she said Jeremy took a last minute appointment when in reality she’s the only one that pickups the phone calls and manages the schedule everyone’s schedules for appointments.
She did not take any responsibility whatsoever. Not one apology. She does not know how to treat loyal clients.
My sister and I will stop coming to this nail salon.
The lady who did my manicure...IVY, she is the best manicurist around and has excellent service skills.....I would definitely recommend her for your next manicure or pedicure
This place is horrible and deserves to be closed. They are reusing the sandals as well as toes dividers they place on your feet. (God only knows what else) My mother and I went for a pedicure and before I even got off the chair they took them off and threw them back in the drawer they pulled them out from. Aside from that , they were very pushy into buying scented scrubs. My biggest concern is the fact that they are REUSING their items for customers. I’m diabetic and not only can I catch an infection from their Unsanitized items or even a fungus from another customer. Will never go here again and will try to get them inspected. I usually don’t complain or post reviews but left so disgusted by this place and hopefully this review can save someone from an infection or worst
This was the first time I went to this salon. I chose this place because I thought since this was in a mall they will be good. But I was totally wrong. The people in this salon were so unprofessional. They always talk their language, they don’t ask their customers about what they want. They do things in a way they like. Horrible place to go. I would never go back there. We might not need any appointments to get in, but this place isn’t worth it. Seriously. When they did my pedicure, they didn’t even ask me how short or long I want to keep my toenails or what shape I want and so on. When they did my manicure, they were rushing and didn’t fill it completely. The tall guy there is the worst. I saw an another staff singing songs in their language while doing manicure for a customer. We and that customer were looking each other, and smiling at her. So unprofessional. Please try not to go there.
They have terrible customer service and very rude. No reason to mistreat my mom they way they did. My mom is kind, shy and quiet. They refused to let her decide on her own color etc. The male tech ignored every question and refuse to respond, but when others spoke to him, he responded. Yes he speaks English. When we ask for the plastic and oil so she can put her shoes on without damaging the pedicure they told me to do it myself. I don’t like putting mean things online, but this wasn’t the first time. I thought they were just having a bad day prior. The way they treated my mom, I feel like I should share the experience. When I tried to tell them they don’t need to be this mean us, they all started yelling at me all at once.
The only person who has ever been kind to us there is Carole. Everyone else, mean and rude. This is my last time taking my mom there.
Avis Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 09:00 PM |
|---|---|
| Tuesday | 10:00 AM - 09:00 PM |
| Wednesday | 10:00 AM - 09:00 PM |
| Thursday | 10:00 AM - 09:00 PM |
| Friday | 10:00 AM - 09:00 PM |
| Saturday | 09:00 AM - 09:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
How to go there
Location
Places