Quick Facts About Lucky Nails & Spa
Strengths:
1. Friendly and welcoming service: Many customers have praised the staff at Lucky Nails & Spa for their kindness and friendliness. They make customers feel comfortable and provide a welcoming atmosphere.
2. Attention to detail: Several comments mention the staff's attention to detail and their thoroughness in performing nail services. Customers appreciate the care and precision taken in their nail treatments.
3. Accommodating large groups: Lucky Nails & Spa is praised for accommodating large groups, such as wedding parties. They are able to handle a high volume of customers and provide a pleasant experience for everyone.
4. Extended hours: The salon stays open late to accommodate customers, even past their closing time. This flexibility allows customers to receive services at their convenience, even if they have busy schedules.
5. Gift offerings: Lucky Nails & Spa goes above and beyond by providing complimentary gifts to customers, such as lotion or a gift for special occasions like weddings. This gesture shows their commitment to customer satisfaction.
Weaknesses:
1. Inconsistent service: While many customers had positive experiences, there are also comments indicating poor service. One customer had their nails break shortly after leaving the salon, but the staff were dismissive and blamed the customer instead of taking responsibility for the poor quality of the service.
2. Rushed service: Some customers mentioned feeling rushed during their appointments, especially when the salon was close to closing time. This may lead to a compromise in service quality and customer satisfaction.
3. Mixed reviews on nail technicians: While some customers had positive experiences with certain nail technicians, others did not mention specific technicians or had negative experiences. This suggests inconsistencies in the skills and abilities of the nail technicians at Lucky Nails & Spa.
4. Lack of customization: One customer mentioned that the staff did not care about what they wanted and simply wanted to finish the service quickly. This lack of customization can be a disadvantage for customers who have specific preferences or requests for their nail treatments.
5. Complaint resolution: In the case of the customer whose nails broke, they mentioned that the owner was rude and dismissive when they came back for a repair. This indicates a lack of effective complaint resolution and customer service in handling such situations.
In conclusion, Lucky Nails & Spa has several strengths, including friendly service, attention to detail, and the ability to accommodate large groups. However, there are weaknesses such as inconsistent service, rushed appointments, mixed reviews on nail technicians, lack of customization, and ineffective complaint resolution. Potential customers should consider these strengths and weaknesses when deciding whether to visit this salon.
Best TL Reviews
Worst Nails Experience in my life. I don’t even leave reviews but i had to for this place. I came to this establishment to get my nails refilled and I got a French tip set on toes and nails plus a pedicure. They rushed my service because they were taking overly long on my service till they closed. I left their establishment and my mail broke off the slightest movement. I called and came back to get the repair and they proceeded to be extremely rude and dismissive. The owner claimed it was my fault although they did a terrible job. They were extremely nice to everyone who came in instead of me. They did not care about what I wanted and simply just wanted to get me out of their chair. I highly do not recommend this establishment and If i could give them 0 stars I would.
Ms. Jessica laid my acrylic and it was a perfect laid and Ms. Jin painted my nails and she did a wonderful job. I love the friendly service and welcoming. Definitely will be my spot.
Love Lucky Nails!!! They’re staff was super kind and made sure I loved my nails! The price also wasn’t bad in comparison to some nail shops around town. I highly suggest this place!
Lucky Nails hosted the PERFECT nail day for me and my best girls for my wedding. We have been coming here for over a year and are NEVER disappointed. It is always so clean and the service is never short of perfection. Thank you so much Lucky Nail!! ????????
Great first experience! Got a gift certificate to this place for Christmas and went for my first time yesterday! Got funny bunny dip on my finger nails and Lynh did a wonderful job! She was kind and very detailed in her application of the dip powder! I also got funny bunny gel on my toes and Bri did a great job too! Everyone was very friendly and even though I showed up at 6pm and my needs took them until after 7pm (when they close), I didn’t feel rushed out the door! Will be going back for another visit!
Everyone at Lucky Nails & Spa was truly amazing. I went with my wedding party (total of 11 people) and they accommodated all of us. I called ahead for a reservation and they even checked in with me the night before. We were greeted with wine, beer, crackers, the works! Everyone was absolutely fantastic and before we left I was given a free lotion as the bride. I couldn't have picked a better way to kick off wedding weekend. Phenomenal job!
My first time getting my nails done in 6 years and they understood that. Helped me with the design and were doting on me the whole time. I love this Salon. The people make it that much better. Definitely coming back soon!
Awesome service they stayed open late to do our nails for a friends wedding they were very kind and fast and did amazing on all of our nails. They even gave her a gift for her wedding. Very nice people very big on pleasing their customers.
Place Pictures
Lucky Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 06:30 PM |
|---|---|
| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:30 PM |
| Saturday | 09:30 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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