Polished Nail Salon

+1 443-503-8245

1149 Merritt Blvd, Dundalk, MD 21222 United States of America

Open Today: -

Quick Facts About Polished Nail Salon

Polished Nail Salon has received a mix of positive and negative comments from customers. In order to thoroughly analyze the strengths and weaknesses of the salon, let's start with the strengths.

One of the strengths of Polished Nail Salon is the convenience of their operating hours. They are open on Sundays, which is not common for many nail salons. This makes it easier for customers who have busy schedules during the week to find a time to get their nails done. This convenience factor is highlighted by a customer who mentioned being glad that the salon was open on a Sunday and expressed intentions of returning.

Another strength of the salon is the quality of their service. Several customers commented on the amazing job done by the nail technicians. They praised the attention to detail and the time taken to ensure perfection. Customers were satisfied with the end results of their nails, indicating a high level of skill and expertise among the salon staff.

The salon also receives positive feedback for their customer service. Multiple customers mentioned that the staff at Polished Nail Salon were friendly, accommodating, and aimed to please. Greeting customers by name and making an effort to ensure customer satisfaction are key strengths that contribute to a positive overall experience.

Affordability is another strength of the salon according to a customer who mentioned being impressed with the quality of service provided and the reasonable cost. This suggests that Polished Nail Salon offers a good balance between cost and quality.

Now, let's move on to the weaknesses identified by customers.

One of the weaknesses mentioned is inconsistency in service. A customer commented on having a good experience with a specific nail technician, but not with others. This inconsistency suggests that the quality of service may vary depending on the technician assigned to a customer.

Another weakness identified is the issue of rushing through appointments. A customer mentioned feeling rushed and stated that the nail technician did not take the time to clean up excess acrylic properly. This suggests that some technicians may prioritize speed over thoroughness, which can negatively impact the customer experience.

One customer also expressed dissatisfaction with the cleanliness of the salon. They mentioned that the stations were dirty and that tables had not been cleaned in a long time. This indicates a lack of attention to cleanliness and hygiene, which can be a major drawback for customers seeking a clean and sanitary environment.

Overall, Polished Nail Salon has strengths in terms of convenience, quality of service, customer service, and affordability. However, there are weaknesses in terms of inconsistency in service, rushing through appointments, and lack of cleanliness. These weaknesses should be addressed in order to improve the overall customer experience and maintain a positive reputation.

Best TL Reviews

Today was the first time I went to the salon and I’m really glad I did! I love my nails and it’s so convenient that they’re open on Sunday. I will be going back for sure. She did an amazing job and really took her time to get them perfect!

We went here because we've been unsatisfied with our normal nail techs and I am so impressed! Quality and cost are both amazing, service was excellent and they were very accommodating staying open a bit later to help us. Will definitely make this our home salon. Ask for Quinn and Bobby

OMG IV BEEN TWICE 2 DIFFERENT NAIL TECHS I PAY MORE THEN MY LAST PLACE HOWEVER THE QUALITY IS WAY BETTER HERE ????????????

I have given this nail salon several chances and I’ve only had one good experience with lyn ( I think that’s her name) I feel like they take their time with certain clients and others they do not . Water was cold for mani and pedi even after i told them it was cold . I tried . Thanks but no thanks .

I have been going to Polished Nails for years. Everyone there is amazing but Quinn is my go to girl! Highly recommend.

I got my nails done here for the first time - I believe the lady said her name was Ms. Tammy. She was very thorough and careful with my mani/gel ???? loved it! Picture was taken 3 days after. Would definitely recommend!!

First, I gave the girl the time I wanted but was flexible to her schedule. She said my time was good. I waited 30 min before I was seen. Pedicure tech was awesome. Nail tech was not so good. Very hurried and didn't finish cleaning up the excess acrylic from under the nails. But I really hate when their stations are dirty. Clutter daily with polishes etc is ok but the tables have not been cleaned in a long time.

So I've been to every single salon in Dundalk over the past 5 years I've lived here. This salon is BY FAR the BEST imo. They always greet me with a "Hey Melissa!" On the phone when I book an appt, and when I walk in. They ALWAYS aim to please - the entire staff....and Andy is MY artist - my nails LAST - and I'm SOOOOO rough on my hands...my designs are on point! Oh yea - and the pedicures take me away-

Every. Single. Time.