Luxury Nails Spa

+1 605-229-3020

3828 6th Ave SE C, Aberdeen, SD 57401 United States of America

Open Today: -

Quick Facts About Luxury Nails Spa

Strengths:

1. Excellent customer service: The salon is known for providing excellent customer service and for remembering their customers even after a long hiatus. This creates a welcoming and personalized experience for clients.

2. Wide range of services: The salon offers an extensive variety of services, catering to different customer preferences and needs. This includes different types of nails and a large collection of nail polish colors.

3. Long-lasting manicures: Many customers have reported that their acrylic nail manicures last significantly longer when done at Luxury Nails compared to other salons in the area. This indicates the quality and durability of their services.

4. Friendly staff: Numerous customers have praised the friendliness and niceness of the staff members at Luxury Nails. This creates a positive and comfortable atmosphere for clients.

5. Skilled technician (Johnny): Some customers specifically mentioned Johnny as being skilled and providing great results with their nails. This indicates that there are talented technicians at the salon.

6. Extensive experience in the nail industry: The salon has been in business for several years, indicating a level of experience and expertise in the nail industry.

Weaknesses:

1. Long wait times: One customer mentioned a significant delay in being seated for their appointment and a long overall waiting time. This indicates that the salon may struggle with managing appointment schedules and efficient service delivery.

2. Inconsistency in work quality: Some customers have reported issues with the quality of the nail work done at Luxury Nails. Complaints include cuticles being cut, improper nail shaping, crooked application, and polish not reaching the edges. This suggests inconsistencies in the skills and attention to detail of some technicians at the salon.

3. High prices: One comment mentioned that Luxury Nails is more expensive compared to other salons in the area. While the quality may justify the higher prices for some customers, it could be a deterrent for price-sensitive individuals.

4. Inadequate customer resolution: One customer complained about not being allowed to speak to a manager and having to go elsewhere to fix their nails. This suggests a lack of effective customer resolution processes and communication within the salon.

5. Poor treatment of customers: One comment mentioned that the salon does not treat customers well, indicating a potentially negative and unwelcoming atmosphere.

In conclusion, Luxury Nails Spa has strengths such as excellent customer service, a wide range of services, long-lasting manicures, friendly staff, skilled technicians, and extensive experience. However, it also has weaknesses, including long wait times, inconsistencies in work quality, high prices, inadequate customer resolution processes, and poor treatment of customers. These factors should be considered by potential clients when deciding whether to visit the salon.

Best TL Reviews

I recently went back to get my nails done after a 3 or so year ago hiatus. They remembered me right away! They always provide excellent customer service and will accommodate you in a pinch. The variety of services they provide is extensive and they also have an enormous collection of nail polish colors and types of nails they can do. A little more spendy than some of the other salons in our area but well worth it!!

I've gone to countless nail places in eastern South Dakota and Luxury Nails is overall the best. My acrylic nail manicure lasts significantly longer when I get it done here than anywhere else.

Had 11:00 appts, didn’t get seated til 12:15. Took until 2:30 to get us out of there. Only 3 workers with appointments out of the window.

The guy was very friendly and nice, but his work doesn’t show his experience. Cut my cuticles in a few places as well as my mother’s, my color did not match up to the sample I looked at, the 2 middle fingers were supposed to be metallic, but looks nothing like a metallic polish. The polish doesn’t reach the edge of my fingernails on any of my nails. Some of them were also put on crooked. ???? This wasn’t a good nail experience. I would highly recommend Tip and Toe for any of your nail needs and desires! They’re great but they were just too booked up so we went here.

I will not be coming to Luxury Nails for a mani again.

Johnny and his wife did an amazing job on my nails!!! Love them ????

Horrible place. Not only did they put the gel nails on crooked but they charged almost $300 for 2 mani/pedis. Since the pedi my toes are painful and they cut them so short they still hurt. As you can clearly see they are not done right. And as you can see by her message they only planned on repolishing and not redoing the nails that they messed up.

Johnny did a very good job with redoing my nails! Definitely recommend making an appointment with him, he did very nice work…. will be going back to see him

Best place to get your nails done in the whole state and I've tried many. Don't waste your time trying to find a better salon in town.

I went in to get a full set of acrylics. This was my second time here. The first time they also did not do well, however it was Easter so we chopped it up to them being overwhelmed and we would try them again. We went in with an appointment this time and right when I sat down the woman was just rushing. After she glued on the nails the thumb was sideways so I asked her to fix it. She was irritated, but she fixed it. I wanted an almond shape and she seemed like she knew how to do it….oh was I wrong. My nails looked busted, they were all different shapes (not almond) and ontop of it she charged me 70.00…I have never paid that much for nails and I have had my nails done in CA for 10 years with 100% better quality. After I told her how upset i was with the quality she decided to give me 15$ back… but the best part was she told me that my nails are not shaped correctly because “MY FINGER IS CROOKED”. I died laughing. She also said I was too picky.

Honestly worst service, will never come back. She would not allow me to speak to a manager and now I have to go pay somewhere else to fix it.

They only call this place luxury nails because of the price. This is a rip off and they do not treat customers well.