Gia's Salon

+1 810-522-6012

9912 E Grand River Ave #1200, Brighton, MI 48116 United States of America

Open Today: Closed

Quick Facts About Gia's Salon

Strengths of Gia's Salon:

1. Friendly and skilled staff: Customers consistently praised the staff at Gia's Salon, specifically mentioning their kindness and talent. Hair stylists like Sarah, Lilli, and Lilly were mentioned by name as being excellent at their craft, providing great cuts, colors, and styling. Michelle was also highlighted for doing a fabulous job with nails.

2. Positive customer feedback: The salon received many compliments on various services, with customers expressing satisfaction and receiving compliments on their haircuts and colors. Some clients even stated that their partners who don't usually comment on their hair also liked the style, indicating that the salon provided high-quality work.

3. Clean and comfortable environment: Gia's Salon was described as being clean and comfortable. The comment about it being a "little gem" suggests that the salon has a pleasant and cozy atmosphere, making clients feel at ease during their visits.

4. Unique features: One customer particularly enjoyed the little room with fireplaces, adding a unique touch to the salon. This suggests that Gia's Salon goes beyond just hair and nail services, providing additional amenities or decor that enhance the overall experience for customers.

Weaknesses of Gia's Salon:

1. Poor communication regarding appointment cancellation: One customer expressed disappointment when their stylist had to cancel their appointment at the last minute. The fact that the appointment had been scheduled for over a month, combined with the stylist's unavailability and the salon's failure to find a replacement, resulted in the customer not being able to get their hair done before a wedding. This lack of backup plans and communication reflects a weakness in the salon's management and customer service.

2. Overcommunication for appointment reminders: While it is important for salons to remind customers of their appointments, one customer expressed frustration at being contacted nine times through text and voice messages within two days. This excessive amount of communication can be seen as intrusive and annoying, potentially alienating some customers.

3. Lack of acknowledgement upon arrival: One customer felt ignored when they arrived for their appointment, as none of the three employees acknowledged their presence. This lack of acknowledgement could create an unwelcoming atmosphere and make customers feel undervalued.

Overall, while Gia's Salon has many strengths, such as a friendly staff, positive customer feedback, and a clean environment, there are some areas that need improvement. Better communication regarding appointment cancellations, finding replacements in such situations, and managing appointment reminders more effectively would enhance the overall customer experience. Additionally, ensuring that all employees acknowledge and greet customers upon arrival would contribute to creating a warm and welcoming atmosphere.

Best TL Reviews

Love Gia's. Everyone is so nice. My hair stylist, Sarah, is awesome and beyond. I get many compliments on my hair and she does a great job with both cut and color. Michelle does my nails and she does a fabulous job as well. Also a really wonderful person.

Really loved it here but my stylist had to cancel my haircut at the last min. It had been scheduled for over a month because it was before a wedding I was attending. I understand things happen but they didn't even try to find someone to fill in for her so I could get my hair done before the wedding. I won't be returning.

Unbelievable. This salon contacted me NINE times by text and voice messages to remind me of an appointment I made TWO days ago. But when I showed up not a single one of this establishments' THREE employees looked up or acknowledged me.

Got a great cut. Lilli is the best. The shop is very clean and comfortable

I saw Lily today for the first time. I had a cut and color with her. We talked before we began and I felt comfortable. My husband even liked my new cut and color and he never comments on my hair adventures. I will definitely be seeing her again.

Such a little Gem in Brighton!! Michelle Hill does my nails and I not only love having her do them, but i love the little room with the Fireplaces! Everyone that I have met there seem really lovely!!

Christina is the absolute best! I love my hair!

LILLY did my hair, it was my first time at the salon and she made me feel very welcomed and my hair looks excellent! I love my hair color and my cut! Definately will go back to her now!????