Quick Facts About Henry Nails
Strengths:
1. Reasonable Cost: One commenter mentions that they have been struggling to find a place that offers a good pedicure at a reasonable cost, and they believe that Henry Nails may be the one. This suggests that Henry Nails provides competitive pricing, which can be seen as a strength.
2. Good Service: Despite the negative experiences mentioned by some commenters, there are also positive comments about excellent service. Some customers express their satisfaction with the services provided at Henry Nails, stating that they do an excellent job and that they will be back. These positive comments indicate that there are instances where the staff at Henry Nails provides good service, which is a strength.
3. Pedicures: Another commenter specifically mentions that they love getting their pedicures at Henry Nails and that they are the best. This shows that Henry Nails excels in providing pedicure services, which can be a major strength of the salon.
Weaknesses:
1. Inconsistency in Service: Several commenters mention negative experiences with the service at Henry Nails. One commenter states that they had both good and bad experiences, while another mentions a terrible experience where they were pressured into getting a service they didn't want. These negative experiences suggest that there may be inconsistency in the level of service provided by the staff at Henry Nails, indicating a weakness.
2. Communication Issues: One commenter mentions that they had a hard time communicating with the staff at Henry Nails due to a language barrier. They express frustration with not being able to effectively communicate their preferences and concerns during the service. This highlights a weakness in the salon's ability to effectively communicate with non-English speaking customers.
3. Poor Appointment Management: A commenter mentions having difficulties making an appointment with Henry Nails. They claim that despite being told that the salon is busy, they witnessed only two cars there. Additionally, there is another comment about an appointment being made but then disregarded for a walk-in client. These comments point towards weaknesses in appointment management and customer service, which can lead to dissatisfaction and a loss of customers.
4. Lack of Apologies: One commenter mentions waiting for over an hour due to the salon working on another client's nails. They state that they were not given any apologies or acknowledgment of the delay. This lack of apology or acknowledgement can leave customers feeling unvalued and dissatisfied, further highlighting a weakness in customer service at Henry Nails.
In conclusion, Henry Nails has strengths in terms of reasonable pricing, positive comments about good service, and excellence in providing pedicures. However, there are weaknesses such as inconsistency in service, communication issues, poor appointment management, and a lack of apologies. These weaknesses can negatively impact customer satisfaction and may lead to customers seeking services elsewhere.
Best TL Reviews
This place is not worth the time you have to give just to get service. I've been by this place twice, and both times they disappointed. The first time, I wanted my shellac with coffin shape which is $60 and they tried to say that it would be $80+, so I left. The second time I checked their business hours and seen it was open till 7pm. When I arrived and sat down, one of the ladies that works there told me they were closed and it was only an hour before the closed. Their open sign was still up and their door was still unlocked. A waist of gas coming. I will no longer try to bring my service here and will go some place else. If no stars could be given, I'd do just that. Pathetic place.
Struggling to find a place that does a good pedicure at a reasonable cost but it looks like Henry's may be the one. We will be back.
I have had both good and bad experiences with Henry nails. Today’s experience was terrible, I went in with the intent of getting my toes and eyebrows done. I only got my toes done. While they look great, it’s not the color I wanted (even after telling him twice) and I was pressured into getting gel. I kept telling him no, until I gave in and I said yes so that he would stop asking. On top of that, he barely spoke English so I had a hard time understanding him and he had a harder time understanding me. The language barrier wouldn’t have been a problem, but not when you are receiving a service. It was an awful experience. I don’t think I’ll be returning. I didn’t even get my eyebrows done because at that point I was just ready to leave.
Everything I call to make an appointment they say that they are busy, I drives by there and they had like 2 cars there. I work at dollar general across the street and I thought that it would be convenient for me I ended up taking my business somewhere else. I will not be going there, nor, calling anymore
They do an excellent job
Great service. Will be back! They do excellent on there service. It is best to get an appointment.
Love this place. When I get my nails done, it here. The pedicures are the best
Do not use this salon. Appointment was made and they pushed aside a appointment for a walk in. Waited for over a hour once they did start cause they went to work on another client. They gave no apologies or anything beyond oh just wait a little longer. I wont ever use them again nor will I reccomend them.
Henry Nails Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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