Quick Facts About Happy Nails & Spa
Strengths:
1. Talented and professional nail technicians: Multiple comments mention specific nail technicians who are skilled, talented, and attentive to detail. This indicates that Happy Nails & Spa employs experienced and competent staff members who can provide high-quality nail services.
2. Personalized service: Several customers mention that the nail technicians remember their preferences and provide customized treatments. This suggests that Happy Nails & Spa values building relationships with their clients and strives to make each experience tailored to individual needs.
3. Relaxing atmosphere: Multiple comments mention the salon's relaxing vibe and friendly staff. This indicates that Happy Nails & Spa creates a pleasant and peaceful environment for customers, enhancing their overall experience.
4. Attention to detail: Customers appreciate the attention to detail displayed by the nail technicians, ensuring that their nails look flawless and the design matches their expectations. This attention to detail showcases the commitment to customer satisfaction.
5. Variety of services: Happy Nails & Spa offers a range of services, including manicures, pedicures, acrylic sets, and nail designs. This diverse selection allows customers to choose the services that best suit their preferences and needs.
Weaknesses:
1. Inconsistent quality: One comment mentions a negative experience with rushed and messy nails. Another comment highlights the issue of bubbles in the polish and a lack of apology when mistakes were made. These incidents indicate inconsistencies in the quality of service provided at Happy Nails & Spa.
2. Lack of communication and apology: Customers express frustration over the lack of communication and apology from the salon staff when mistakes or accidents occur. This suggests a need for improved customer service and a more proactive approach to addressing customers' concerns.
3. Sanitation concerns: One comment raises concerns about the sanitation of tools and the occurrence of cuts that lead to bleeding. This indicates a potential lapse in hygiene practices, which can be a significant issue in a nail salon environment.
4. Limited polish selection: One customer mentions being disappointed by the lack of available colors, forcing them to choose a different color than desired. This suggests that Happy Nails & Spa may have a limited range of nail polish options, potentially limiting customer choices.
5. Inefficient service: One comment mentions a lengthy wait time and an unfinished service for a customer's daughter. These issues suggest that the salon may not effectively manage appointments or optimize the workflow, leading to customer dissatisfaction and frustration.
In conclusion, Happy Nails & Spa benefits from talented and attentive nail technicians, personalized service, a relaxing atmosphere, and attention to detail. However, they need to address inconsistencies in service quality, improve communication and apology practices, ensure proper sanitation protocols, expand their nail polish selection, and optimize their service efficiency. By addressing these weaknesses, Happy Nails & Spa can enhance the overall customer experience and solidify its position as a reputable nail salon.
Best TL Reviews
I’ve been going to this location for about 6 years. Once I found Sophia, I’ll never go to another salon again. Sophia is professional and talented. She always does my nails how I like them, remembers what I do not like. She can go off of a picture and do the same exact design. If not, she does it better than the pictures. She is the only person I would trust with my nails. I’ve always had a great experience in this establishment
I don’t really write reviews BUT honestly I cannot say enough about Nikki. Her attention to detail, her kind personality and her service are 10/10. You can tell she really loves what she does and her goal is to take care of you. I also had a very nice relaxing pedicure but unfortunately I’m not sure of the persons name that did it. Everyone was very friendly and the salon gave off a very relaxing vibe. Can’t wait to come back!
I have to share the experience I had with Annie today. I rarely ever get my nails done. I am having a 30th birthday that is the Great Gatsby themed. I am blown away with how amazing they came out. She was even able to do the JG insignia. HIGHLY HIGHLY RECOMMEND!!
This was my first & last time coming here. My nails were rushed. The paint job was so messy. I shouldn’t have to suggest cleaning around my cuticles before putting my hands in to dry. I expressed & let them know that since the paint job was so bulky & messy it no-longer looks like a coffin shape. Overall I just wasn’t happy. I was teamed up on. Was told that there was nothing wrong with them but you decide for yourself.
I always have a very pleasant experience when I come here. Everyone is so nice and accommodating. My nail tech Annie is the best! I refuse to go to anyone else.
By far the best place I have gone to for my nails. Definitely am becoming a loyal customer! Mayra is the sweetest and truly cares about her clients.
Honestly I decided to return after a very long time only because I could not remember why I stopped coming here ... I went on Saturday with my daughters and my nails she did good job shape but when it came to color she said she didn't have it I should choose another - wasn't happy but whatever - she painted them and there's bubbles and I guess quality of polish isn't great Bc it's 3days after they look like I had them for weeks !
My daughter a Different lady worked on her 2 hrs and managed to cut her .... I went and ran errands came back she wasn't done ! She got in the car and was crying it they cut her !
I ran back in salon and asked for manager and he hesitated to come up !
First off people pay for a relaxing experience not one where anxiety and painful !
I understand accident happen in that case APOLOGIZE sincerely! Not just so you can avoid a confrontation!
My lady hurt me too and was filing my fingers more than my nail and never apologized ... which seems to happen often ! In which case I can assume "you don't care !" Why would I return to your salon!
I'm sick and tired of paying for people to aggravate, hurt and make me feel uncomfortable!
You guys need to value your customers more!
If it isn't for customers you would have no
Business!
You need to make sure you tools are sanitized well and often after each client and do not cut people to the point their bleeding. ... I really hope she heals well and dose not get infections.
DEFINITELY NOT COMING BACK
UNPROFESSIONAL IN MY EXPERIENCE!
I love the owners like family. My boyfriend went for mani-pedi’s and had an amazing first experience. Kelly did an amazing job on the acrylic set i wanted. She took her time to make everything look beautiful with the butterfly details.
Place Pictures
Happy Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Debit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
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| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 03:00 PM |
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Location
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