Emily's Nails & Spa

+1 203-549-8142

1585 Capitol Ave, Bridgeport, CT 06604 United States of America

Open Today: -

Quick Facts About Emily's Nails & Spa

Strengths:

1. Attention to detail: The first comment praises Emily's Nails & Spa for their attention to detail and taking their time to ensure a high-quality nail job. This shows that the salon values precision and customer satisfaction.

2. Customer loyalty: The third comment mentions being a loyal customer for a year. This demonstrates that Emily's Nails & Spa has built a loyal customer base, which is indicative of their ability to consistently meet customer expectations and needs.

3. Friendly and accommodating staff: Multiple comments mention the friendliness and accommodating nature of the staff, particularly Emily. This creates a welcoming and comfortable atmosphere for customers, making them feel valued and appreciated.

4. Talented nail art: Several comments highlight Emily's talent in creating intricate and personalized nail art designs. This showcases the skill and creativity of the salon's nail technicians, setting them apart from competitors.

5. Long-lasting nails: One comment praises Emily's technique, stating that their nails last 3-4 weeks or longer without needing a refill. This indicates that the salon uses high-quality products and techniques, resulting in durable and long-lasting nail enhancements.

Weaknesses:

1. Inconsistent quality: The second comment details a negative experience where the nails were over-polished and ended up looking messy. This suggests that there may be inconsistencies in the quality of the nail services provided by different technicians at the salon.

2. Unprofessional behavior: The third comment recounts a negative interaction with Emily, where the customer was treated rudely when expressing disappointment in the service. This highlights a lack of professionalism and customer service skills on the part of Emily, which can leave a negative impression on customers.

3. Rushed service: The third comment also mentions that Emily was rushing to accommodate the next client, which resulted in the customer feeling ignored and dissatisfied. This indicates a potential issue with time management and prioritization of customer needs during busy periods.

4. Expensive prices: The second comment mentions spending $120 for a nail service that ended up being subpar. This suggests that the pricing at Emily's Nails & Spa may be relatively high compared to the quality of service provided, which can deter price-conscious customers.

5. Waiting times: While some comments mention short waits, there is no consistency in this aspect. This implies that at busy times, customers may experience longer waiting times, which can be inconvenient and frustrating.

In conclusion, Emily's Nails & Spa has strengths in their attention to detail, customer loyalty, friendly staff, talented nail art, and long-lasting nails. However, the salon has weaknesses in inconsistent quality, unprofessional behavior, rushed service, expensive prices, and potential waiting times. It is important for the salon to address these weaknesses in order to maintain and improve customer satisfaction.

Best TL Reviews

Im very picky when it comes to nails. I find that people don’t take their time therefore the job usually looks very sloppy. For that reason I was doing my own manicures for a while. Last weekend I decided to give this place a try and I am extremely happy with my nails. I’ll be a regular customer moving forward. ❤️

Horrible experience!! The young lady that did my nails had over polished my nails so it looked Cakey and all over my toe skin I told her and she tried her best to fix it but it was horrible still! I told another nail tech that worked there and she fixed it the best she could so I’m grateful for that. But I spent 3 hours there and $120 for messed up toes ..

I went to this salon for about a year. As long as you don’t point out anything that your not satisfied with you’ll be treated kindly. I was a loyal customer. I politely asked before my color change was complete if the nail would look blotchy. I was told that when Emily was done that my nails wouldn’t be blotchy. When she completed the design which was just a color change from a previous full set I had done the week before at this same salon my nails where still blotchy and transparent in some areas. I was very polite in expressing my disappointment but was told very rudely that I was “driving her crazy” I was only getting a discount bc I was driving her crazy and she didn’t want me coming back the next day which I asked to do for her to fix my nails. I paid $105 for a color change with what should have been beautiful designs and I was treated horribly. I emphasized I was happy to pay and in all the times I’ve been there never asked for a discount. There were many points where I asked questions that she could have fixed before the end result but she was rushing for her next client and was extremely

Rude to me. I was surprised I was treated that way because normally the service is pleasant but I also never pointed out something that isn’t right. I feel if you’re an establishment that can’t treat paying customers with respect when they are respectfully expressing something about the service then you shouldn’t be in this type of business.

SO GOOD! They are very kind, the space is clean and welcoming, and depending on when you come in the wait is not long. I love my nails, and will be back!

I have been getting my nails done by Emily for over 3 years now. My nails always look amazing. My friends who moved from New York are now regular customers as well. Both Emily and Sonny are super friendly. You won’t be disappointed!

Love this place. Emily is always so accommodating when I ask a specific time for an appointment. I never have to wait. When I walk in she’s ready to do my nails. Very quick and always gets the designs right!

Emily is the BEST! She is so talented and able to create any design or nail art by hand! I was very impressed with the intricacies and perfection of her nail art ???? ????

Emily is the absolute best! I’m never left waiting, and she always gives me exactly what I ask for.

I am extremely rough on my nails, yet with Emily’s technique my nails last 3-4 weeks (possibly longer) before I even need a refill. (Whereas with my previous nail techs I was popping off nails within a week.)

Emily is super sweet and hilarious. It’s always great vibes in the shop.

I’ll never go anywhere else.