La Diva hair Braiding Salon and Supplies

+1 651-221-0533

446 University Ave W, St Paul, MN 55103 United States of America

Open Today: -

Quick Facts About La Diva hair Braiding Salon and Supplies

Strengths:

1. Skill and Speed: Many customers praised La Diva for her fast and neat braiding skills. This indicates that she is highly talented and proficient in her craft, which is a major strength in a hair braiding salon.

2. Clean and Comfortable Environment: Multiple comments mention that the shop is clean and comfortable. A clean and well-maintained space is crucial for creating a positive and hygienic atmosphere for customers.

3. Welcoming and Friendly Atmosphere: Several comments highlight the friendly and welcoming nature of the salon. Customers mentioned feeling comfortable and even developing a personal connection with La Diva, referring to her as a new friend or auntie. Building personal relationships with customers can lead to loyalty and positive word-of-mouth recommendations.

4. Reasonable Prices: The reasonable prices mentioned by one customer imply that La Diva offers competitive pricing, making her services accessible to a wider range of customers. Affordable prices can attract new customers and encourage repeat business.

5. Loyalty: One comment mentions being a loyal customer for over 15 years, indicating a high level of customer satisfaction and loyalty towards La Diva and her salon. This shows that she consistently provides excellent service and maintains a strong customer base.

Weaknesses:

1. Poor Customer Service: One dissatisfied customer mentioned having to wait for a half hour for a coworker to finish their hair while La Diva attended a family event. This incident indicates a lack of consideration for the customer's time and expectations, which can lead to negative customer experiences and a potential loss of business.

2. Inconsistent Experience: While most comments praise La Diva's skills and speed, one comment says that the quality of the service varied between visits, emphasizing the importance of maintaining consistent outcomes for customers. Inconsistency in braiding quality can lead to uncertainty and dissatisfaction among customers.

3. Lack of Discounts: The customer who had to wait for a coworker to finish their hair mentioned that they were not offered a discount for the inconvenience caused by the absence of La Diva. Failing to address such situations with compensation or discounts can result in customer dissatisfaction and negative perceptions of the salon.

4. Limited Availability: One comment suggests that La Diva may have restricted availability due to her absence at the salon during a family event. This could potentially inconvenience customers and limit their ability to get appointments at their preferred times, especially if La Diva is the only stylist customers trust.

5. Potential for Rudeness: One comment briefly mentions that the owner of the salon can be a diva. Although it is not specified how this impacts the customer experience, any hint of rudeness or unprofessional behavior can deter customers and contribute to negative reviews.

In conclusion, La Diva Hair Braiding Salon and Supplies place has several strengths, including highly skilled and fast braiding techniques, a clean and comfortable environment, a welcoming atmosphere that fosters personal connections with customers, reasonable pricing, and a loyal customer base. However, there are weaknesses that need attention, such as poor customer service, inconsistent experiences, limited availability, and potential for rudeness. Addressing these weaknesses can help the salon further enhance its reputation and attract more satisfied customers.

Best TL Reviews

First time coming here. La Diva was very chill and welcoming. She braids fast and the braids are neat. The shop is clean and comfortable, she played gospel music all day which was cool with me. By the time I left I had a new auntie lol. It was a really nice experience and the prices are reasonable. Will be returning.

I have been a loyal customer for over 15 years and only allow this shop to braid my hair. The best braiding shop in Saint Paul in my opinion.

I came in one morning to get my hair done and Diva had a family event to make it to, so she left me in the chair while I had to wait on one of her coworkers to come. Here’s the catch, I didn’t get a discount or nothing for poor customer service. I had to pay full price and wait a half hour for a coworker to come in and finish my hair. I will never spend another dollar there. I’m so disappointed.

Im very picky about my hair. This wonderful woman, made me look beautiful when i left. She's fast, good, wonderful, i highly recommend this shop. I'll definitely go back.She interact with her customers, she made me and my sisterfeel welcome. We laughed. Joked, had fun. Great atmosphere. And the price is right.

I love coming here the only place I will get my braids done fast

Too

I Freaking Love Them Sometimes They Need Caught Up In A Good Laugh But Mostly Stay On Track And Get U Together. Im Going Back. They Do Team Work Welcome You With A Smile. Not Rude. Fast (Most Times) Reliable , Mask Required , Safe , Good Stories. Good Shows Playing , The Shop Be Calm And Relaxed. I Have A Phobia Being Round People & They Totally Respect It , React , Kept Everything Professional , Clean , Sisterhood (Family&Friend) Orientated. All Around A Nice Affordable Clean Quick Safe Enviornment..

Went there 2/2/20

*Keep In Mind My Hair Is Super Short*

Called a day before Thanksgiving so I wasn't sure if I could get a same day appointment for my daughter. They must have moved locations because the new location is bigger. It was $180 for waist length braids. I always get uneasy when there are two people on one head but the braids were even and turned out great my daughter loved it.

nah cus the owner really is a diva she did my hair so well even last year the first time I went hear. I got braids with a heart and she did so good and it's always so chill and funny. Also, I love God and she plays gospel music which makes me happy. Yall should come here fosho.