Focus Nail & Spa

+1 910-323-3718

1830 Owen Dr, Fayetteville, NC 28304 United States of America

Open Today: -

Quick Facts About Focus Nail & Spa

Strengths:

1. Quality of nails: Several comments mention that the quality of the nails done at Focus Nail & Spa is good. Customers appreciate the outcome of their manicures and fill-ins, indicating that the salon can deliver satisfactory results in terms of nail services.

2. Long-lasting results: One customer highlights that their nails last for 4 to 5 weeks without any issues such as lifting or weakness. This indicates that the salon uses products and techniques that promote long-lasting results, which can be appealing to customers who prefer less frequent visits.

3. Welcoming atmosphere: A few customers mention that they feel welcomed and comfortable when they walk into the salon. This suggests that the staff at Focus Nail & Spa create a friendly and inviting atmosphere, which can contribute to a positive overall experience.

4. Skillful wife: Despite some negative comments, one customer specifically mentions that the wife at the salon is skillful at shaping and making customers feel fantastic. This indicates that the salon has a staff member who provides excellent service and has the ability to leave customers satisfied with their experience.

5. Excellent service: One comment simply states "Excellent Service!!" This shows that at least one customer had a positive experience with the level of service provided by the salon, implying that the staff is attentive, professional, and capable of meeting customer expectations.

Weaknesses:

1. Overcharging: One customer complains about being charged $110 instead of the initially quoted $100, even after leaving a $10 cash tip. This suggests a lack of transparency or miscommunication regarding pricing, potentially leading to customers feeling deceived or taken advantage of.

2. Disgusting attitude: Another customer mentions that when they called to discuss the pricing issue, the staff member had a "disgusting attitude" and immediately started yelling. This indicates poor customer service and highlights the lack of professionalism exhibited by at least one member of the salon staff.

3. Rude husband: A comment states that the husband at the salon is rude and speaks disrespectfully to customers. This negative behavior can lead to customers feeling uncomfortable and unwelcome, potentially discouraging them from returning to the salon or recommending it to others.

4. Poor communication: Multiple comments mention issues related to miscommunication or lack of information. Customers complain about not being informed of additional charges for debit card payments and being given an attitude when questioning discrepancies in prices. Such instances reflect a lack of clear communication and transparency, leading to customer dissatisfaction.

5. Subpar results: One customer states that their teenage daughter received the worst set of nails they've ever seen and had to go somewhere else to get them fixed. This indicates that the salon may not consistently deliver satisfactory results, and the quality of their work may have room for improvement.

In conclusion, while Focus Nail & Spa has strengths in terms of nail quality, welcoming atmosphere, long-lasting results, and skillful staff, it also faces weaknesses related to overcharging, poor communication, rude behavior, and subpar results. Addressing these weaknesses could help improve customer satisfaction and enhance the reputation of the salon.

Best TL Reviews

As far as the quality of the nails. They did a good job. My issue is I was told 100 dollars for the job. But yet I was charged 110 dollars. I even gave 10 dollar cash tip. This nail salon decided to charge an extra 10 dollars. I was told nothing about the debit card machine or supposedly that i would be charged an extra 10 dollars from bank. Which is a lie bc I bank with first citizen bank and I don't get extra charges. I called this morning to talk to the guy about this and he had such a disgusting attitude and immediately started to yell. Beware of this scam. They put the 10 dollars in as a tip. But I gave them a tip even wrote cash in the tip spot on the receipt.

The husband is rude and thinks he can say just anything to you but his wife is a doll baby she will shape and make you feel fantastic. The only reason why I didn't act out towards him is because of his wife and a customer that was in there with her child. But I will be contacting the BBB.

Loved the Pink & White Ombre, thank you!❤

Love the Fills, thank you♡

Excellent Service!!

I called and asked for price of 10 different regular nail polish and was told $10.00. Get there stated again 10 different color regular nail polish. Picked all the colors our and then told me it was 15.00. I stated I called and got price and said that’s fine. The gentleman got an attitude and I asked if he was going to do it and stated no and bye. first and last time there.

Absolutely the worst set of nails I've ever seen. My teenage daughter saved her allowance in order to get her nails done and this is what she received. By far the worst job ever. Would definitely not recommend anyone to use this nail salon. We had to take her somewhere else to get them fixed. Such a shame..

They are very nice and so welcoming when I walk in. I love going here

Since I discovered this salon latter part of last year I have not gone to anyone else. My nails are long and strong, I do wear gel nails, but my own nails are just as strong and long. I only have to have them done every 4 to 5 weeks. No lifting or weakness during that time. Every other place I have gone I must go every 2 weeks. They take pride in their service. Great place.

I got my eyebrows wax and she shaped them differently

And I got a pedicure which cost me $43 they charge $15 for gel. My toes look good from afar but up close is a mess. Save your money and do it yourself or go else where.