Dimension nails

+1 303-688-8111

3980 Limelight Ave, Castle Rock, CO 80109 United States of America

Open Today: -

Quick Facts About Dimension nails

Dimension Nails seems to have several strengths and weaknesses based on the comments provided. However, it's important to note that these comments represent the opinions and experiences of individual customers, and may not necessarily reflect the overall quality of the salon. Here are the strengths and weaknesses identified:

Strengths: 1. Skilled technicians: Several customers praised the skills and expertise of specific technicians at Dimension Nails. Don and Nancy were mentioned as providing excellent service and attention to detail. This indicates that the salon has skilled professionals who can deliver high-quality nail services.

2. Friendly and polite staff: Multiple comments highlighted the friendly and polite nature of the staff at Dimension Nails. This is an important aspect of customer service and contributes to a positive salon experience. Customers appreciate the warm and welcoming atmosphere created by the staff.

3. Attention to customer preferences: The salon appears to be accommodating to customers' specific requests. Tina was mentioned as being able to recreate a nail design from a photo, and Don listened to one customer's preferences for the nails. This shows that the salon values customer satisfaction and tries to meet individual preferences.

4. Prompt service: Several customers mentioned that the salon strives to minimize waiting times. Although there have been instances where walk-ins and appointments overlapped, the salon seems to make an effort to keep customers from waiting too long.

Weaknesses: 1. Limited availability on Saturdays: One comment mentions that Saturdays are typically booked, necessitating an appointment. This indicates that the salon might face challenges in meeting high demand on weekends. It could potentially be inconvenient for customers who prefer walk-ins or last-minute appointments.

2. Communication difficulties: A recurring theme in some comments is miscommunications or misunderstandings between customers and the salon staff. One customer mentioned not understanding a message left by the salon, leading to a scheduling mix-up. Another customer felt uncomfortable due to a negative conversation that the technician had with them about another customer. These communication issues can undermine customer satisfaction and need to be addressed.

3. Inconsistent service: One customer has had both positive and negative experiences at Dimension Nails. They mentioned that while they received excellent service from Nancy, they had poor treatment from another staff member during a different visit. This inconsistency in service quality can make customers uncertain about the salon's overall reliability.

4. Rude staff member: Unfortunately, one comment mentioned a rude staff member who not only exhibited unprofessional behavior but also made negative comments about a customer in front of others. Such behavior can severely impact the reputation and overall experience of the salon, driving customers away.

Conclusion: Based on the comments, Dimension Nails appears to have strong points such as skilled technicians, friendly staff, attention to customer preferences, and prompt service. However, there are also weaknesses related to limited availability on Saturdays, communication difficulties, inconsistent service, and the presence of a rude staff member. It's important for the salon to address these weaknesses proactively by improving communication practices, ensuring consistent service across all staff members, and addressing any issues related to unprofessional behavior. By doing so, Dimension Nails can enhance its overall reputation and customer satisfaction.

Best TL Reviews

Someone recommended I come see Don for Dip with tips, so glad I did! He's my regular nail guy now. He's the best! I can usually go in a walk-in during the week any day, however there's Saturdays are usually super booked so you're going to need an appointment! They are closed on Sunday.

Tina was great! Was able to accommodate a nail design off a photo. Was very polite and will be back. A very busy nail shop. I would recommend an appointment.$50 for rebase, French and design.

Walked in this morning to have a pedicure. Everyone was very polite and friendly. My toes look amazing. I’m so happy with the service I received. They do their best not to keep people waiting, but sometimes they get a lot of walk-ins on top of appointments. I will definitely stop in again.

After looking at various salons' reviews and pictures, I settled on this nail salon. Pictures from some salons showed messy polish jobs and unattended cuticles. That's NOT what I want or expect.

Nancy took great care of me and did the best massage with lotion that actually felt moisturizing later on. Excellent cuticle care and polish job. I'm definitely going here again!

Nancy and the other girl were friendly, joked around and talked to me.

In some salons, they're on their phones practically the whole time, ignoring their clients.

Thank you Dimension Nails!

Great experience! Best pedicure I have had in a very long time. The lady I saw (sorry do not remember her name) took her time and did a great job. Then Don did my nails (dip with tips) and also took his time and listened to what I wanted. I was impressed and will be going back!

I just got home from getting my nails done by Don. I can not believe the time and care he took in doing my nails! I’ve been going to another nail salon and my nails have constantly been cracking and lifting and they never did my cuticles or used lotion on me. Top notch service! (Hoping to get more than 2 1/2 weeks out of them!)

Last time I went the guy was on this phone playing games and kept delaying my nails so he could play. Clearly distracted he knicked me more then once and was rough with my hands. I have tired to go back over better judgement because I love their matte top coat but every time I try to go in that same man tells me they are too busy when there is no one in there. Sounds like he has told a couple other the same thing. He is just rude.

I have been going to Dimension Nails for a little while now and have not had a good experience. In my opinion, I have been a customer; I have showed up to all my appointments on time, made friendly conversation, and tipped well. The last time I was there, the person who was doing my nails was talking bad about one of his customers to me, his staff, and the entire nail salon. This made me feel very uncomfortable. Today I made a nail appointment for 5:30 and he left me a message. I couldn’t really understand what he was saying, but I thought he wanted me to come in at an earlier time. I went in around 4:30 to try and accommodate him and respect his time, but when I walked in, he started laughing at me. The whole nail salon was full and everyone was starring at me. I explained that I couldn’t understand his message and thought he wanted me to come earlier. Him and his staff laughed at me and told me to leave and come back later. He clearly had been talking bad about me (and I don’t even know why) with his staff and all of his customers. It was extremely rude, very embarrassing, and not professional AT ALL. I will not be returning and do not recommend this nail salon to anyone else. There are plenty of other nail salons who are respectful to their customers AND can do your nails well.