Quick Facts About Bella Nails and Spa
Bella Nails and Spa, based on the comments provided, has several strengths and weaknesses.
Starting with the strengths, Bella Nails and Spa is praised for their excellent customer service. Several individuals mentioned that the staff at Bella Nails and Spa treated them with kindness and respect. They appreciated the fact that the staff took their time and ensured that they received the desired services. Additionally, customers mentioned that the salon provided a welcoming atmosphere where they felt comfortable and enjoyed good conversations with the staff. This indicates that Bella Nails and Spa values customer satisfaction and strives to provide a pleasant experience.
Another strength mentioned by customers is the longevity of the dipped nails. Customers mentioned that unlike other salons they had been to, Bella Nails and Spa's dipped nails stayed on for an extended period of time. This highlights the salon's expertise in providing durable and long-lasting nail services.
Cleanliness and professionalism were also praised by customers. Bella Nails and Spa was described as a clean place with cordial and kind staff. Customers appreciated the professional behavior of the staff, mentioning that they were polite and maintained a professional atmosphere throughout their visit. The attention to cleanliness and professionalism contributes to a positive experience for customers.
However, there are also weaknesses mentioned by customers that Bella Nails and Spa should address. One recurring issue is the durability of the nail services. Some customers complained that their dip and shellac nails did not last more than a few days, which resulted in disappointment and frustration. This indicates a potential inconsistency in the application of nail products or a lack of attention to detail in the nail services offered. Bella Nails and Spa should focus on improving the longevity of their nail services to meet customer expectations.
Another weakness mentioned is the language barrier. One customer noted that the nail technicians at Bella Nails and Spa only spoke to each other in their native language, which created a sense of discomfort for the customer. Effective communication is crucial in ensuring customer satisfaction, and Bella Nails and Spa should address this issue by ensuring that their staff can communicate clearly and effectively with all customers.
Another complaint was related to the lack of attention given to certain customers. One individual mentioned that they were not offered water or lotion during their visit while overhearing the staff offering it to others. This inconsistency in service can lead to the perception that some customers are receiving better treatment than others. Bella Nails and Spa should address this issue by ensuring that all customers are offered the same level of service and attention.
Lastly, one customer experienced a negative encounter where their concerns were disregarded by a staff member. The customer noted that their nail polish was not applied properly, leading to an unsightly outcome. When the customer addressed the issue, the staff member pretended not to understand. This lack of accountability and customer service is a major weakness that should be addressed by Bella Nails and Spa. It is crucial for the salon to listen to customers' concerns and take appropriate actions to rectify any mistakes or issues.
In conclusion, Bella Nails and Spa has strengths in terms of excellent customer service, longevity of dipped nails, cleanliness, and professionalism. However, weaknesses related to the durability of nail services, language barriers, inconsistencies in service, and lack of accountability and customer service were mentioned by customers. To improve the overall customer experience, Bella Nails and Spa should focus on addressing these weaknesses and ensuring consistency in the quality of their services.
Best TL Reviews
I was searching for a new nail place when I stubbled across Bella nail. I read through the reviews and decided to give them a try. I have had two dip powder sessions and today was my first pedicure. Let me assure you I will be going back!! They are so kind. They don’t treat me like I’m a number. They take their time and give me exactly what I want. I have good conversations with everyone. I never feel like I am bothering them when I ask a question or am telling them how I want something done! It has been a refreshing change to what I have been use to going into a salon.
I love this place. When you get dipped nails here they stay on forever. I went to Oscar’s in Jenks for years. I was lucky if dipped nails made it a week! The people are sweet and professional.
I went about 6to8 times and my dip and shellac kept coming off a couple days later. They quit with the lotion and they quit offering water but would here them offer other people. I quit going because the manicure didn't last and I had to quit having them trim my cuticles because they would cut them and make a sore place. I really wanted this to be my go-to place.
I went to get a fill on Thursday. Both gentleman doing my nails were very polite, but didn’t speak with me much. I showed them what I wanted and I asked for the purple instead of the red. The main guy doing my nails acted very nervous like he wasn’t very experienced. When it came to the time to do the design the other man stepped in to help with the heart. They only spoke to each other in their native language. They were very unsure about how to do it. I was pleased at first but now 2 days later the gel polish is lifting and is bubbled up on most of my nails. I don’t think I’ll be going back after paying $50 for nails that won’t last the weekend.
They were super professional! Very friendly. They don't overwhelm you with conversation but at the same time you don't feel left alone in a chair by yourself. (One of these days I'll remember their names.) Anyways..... These artists took my wrecked nails and turned them into fabulous black tip claws! When I had them filled, the paint I wanted didn't take well, which I was afraid of.... but they fixed them free of charge the very next day!
My big toe on one foot had a spot on it, she said she would get it and then as she was finishing I reminded her and she removed the polish and only out one coat and on tops coat, it looks awful. I said something and she pretended she couldn’t understand. Then by the next day one finger had a corner coming and then other hand grew out and tore from cuticle never going again.
Clean place and cordial, kind people. Pedicure nicely done. Even though I didn't have my nails done, they offered to remove my nail polish.
Great afternoon at Bella’s to get a manicure and pedicure. As alway a wonderful job and pleasant atmosphere. Thank you so much ch!!!
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Bella Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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