Muan's Barber Shop

+1 301-537-2338

818 Baltimore Rd, Rockville, MD 20851 United States of America

Open Today: -

Quick Facts About Muan's Barber Shop

Muan's Barber Shop has both strengths and weaknesses based on the comments provided.

One of the major strengths of Muan's Barber Shop is the skill and talent of their barbers. Multiple comments mention the excellent haircuts and how the barbers listen to their customers' requests. This indicates that the barbers at Muan's have the expertise to deliver high-quality haircuts and can cater to different styles and preferences. The fact that one customer has been going to Muan's for over 2.5 years as an African American customer suggests that the barbers are familiar and capable of working with diverse hair types, which is an important strength in attracting a wide customer base.

Another strength mentioned is the loyalty and familiarity customers have with specific barbers, such as Pang. This shows that Muan's has built a strong reputation and a sense of trust among their clients. It is also worth noting that some customers are willing to travel a significant distance to continue getting haircuts from their preferred barber at Muan's, indicating a high level of customer satisfaction.

The affordability of Muan's Barber Shop is another strength pointed out in the comments. The low price of $14 for a haircut attracts value-conscious customers who are looking for quality service at a reasonable price. This can be particularly appealing to families who may have multiple members needing haircuts.

The policies of Muan's Barber Shop also contribute to their strengths. The walk-in policy, where customers come in and wait for their turn, is generally seen as acceptable by most commenters. It offers flexibility to customers who may not want to commit to a specific appointment time. Additionally, the fact that Muan's only accepts cash may have its advantages, as it avoids any potential issues with payment systems and allows for quicker transactions.

However, Muan's Barber Shop also has some weaknesses based on the comments. One recurring complaint is about the customer service. One customer states that their policy is first-come, first-serve, and walk-ins are welcome. However, at times, the barbers seem to prioritize customers with appointments over those who have been waiting. This inconsistency in policy enforcement can lead to frustration and a perception of unfairness among customers.

Another weakness mentioned is the lack of appointment availability. Some customers mention wanting to make appointments but being told that Muan's no longer offers that option. This lack of availability can be inconvenient for customers who prefer to plan ahead or have time constraints.

Additionally, one comment mentions a negative experience with the owner, Muan, who seemingly prioritized other customers over the commenter despite having a scheduled appointment. This incident led to feelings of disrespect and prompted the commenter to vow never to return to Muan's Barber Shop.

In summary, Muan's Barber Shop has several strengths, including talented barbers, loyalty from long-term customers, affordable prices, and flexible walk-in policies. However, there are weaknesses related to inconsistent enforcement of their policies, limited appointment availability, and negative customer service experiences. These weaknesses could potentially impact customer satisfaction and loyalty.

Best TL Reviews

My sons favorite barber, Pang. We’ve been coming here since my son was in elementary school. (Now in high school) Although we moved to Germantown, we still make the trip down to Rockville to see Pang. We’ve tried a barber closer to home when we moved but unfortunately there is no one else like Pang’s work for my son. Thank you Pang for your great haircuts throughout the years.

He is very professional and patient especially when l take my son.

They only take cash. Walk-ins only. You come in and you wait your turn.

Barbers are not bad but their customer service sucks! Their policy states first come first serve and walking welcome. Totally acceptable policy so when I brought my son to get his hair cut I was totally OK to wait until the barber decided to take someone ahead of us. He said the reason he did that is because they made appointment. Again I am totally ok with that people who have appointment should definitely go first.

I made mental note to myself that next time I need to make appointment. When I called to make appointment for my son they said no we don't make appointments it is first come first serve, so when I asked about it they stated we changed the policy now we don't make appointments anymore.

I bring my son and we are next to be taken but barber decides to take someone else again because they had appointment.

Anyway my point here is if you are ok with that go ahead see them they are not bad at their job. However, I prefer place where everyone is treated equally and there is no favoritism. This is the last time we came to this place never again.

We've used Muan's barber shop for years. The service is good. The haircuts are great! We are always glad that we stopped in. The price is reasonable. Be sure and leave a tip! Tell them, Earl said "hey."

I moved to the Rockville, MD area January 2019. Muans Barber Shop was conveniently located. I was in and out in no time and he was very kind, considerate and respectful. 2.5 years and still going. As an African (Black) American, we tend to be particular with Barbers and Muan (and his coworker) never disappointed. Highly recommended! Thanks!

I've been coming here since I was a kid and recently set an appt for 11am and I'll admit I was 4 or 5 mins late but Muan never said anything he just continued to cut 2 other ppls hair until I confronted him about it, the disrespect was real, I'll never comeback there and muan is a bitch????.

The cuts here are cheap - $14. But the highlight is Muan himself - an exceptionally talented individual who listens to exactly what you have to say, and cuts your hair just the way you want it. You want a nice fade with short hair? No problem. You want a slight trim/shape up of your long hair? Done. If I could give this place 10 stars, I would.