Quick Facts About Suzie Nails & Spa
Suzie Nails & Spa is a nail salon that has received mixed reviews from customers. While some customers have had positive experiences, others have had negative experiences and raised concerns about the quality of service, pricing, and customer treatment. In order to provide a comprehensive analysis of the strengths and weaknesses of the salon, it is important to consider both the positive and negative comments.
Starting with the strengths of Suzie Nails & Spa, several customers have praised Suzie herself for her excellent work. Customers have mentioned that Suzie is experienced, does a great job, and has been their go-to nail technician for several years. This demonstrates the salon's ability to foster long-term relationships with satisfied customers. Additionally, one customer mentioned that the nail technician named Tori is fast, polite, and experienced, which indicates that there are other competent nail technicians in the salon as well. The comfortable chairs have also been positively mentioned, indicating that the salon provides a comfortable and relaxing environment for customers.
However, there are several weaknesses identified by customers that need to be addressed. One of the most commonly mentioned issues is the inconsistency in service quality. Some customers have reported that they received excellent service from Suzie in the past but received a subpar experience during their last visit. This inconsistency raises concerns about the training and supervision of the staff to maintain a consistent level of service quality. The issue of pricing also arises, with several customers noting discrepancies between the quoted prices and the actual charges. This lack of transparency in pricing can lead to customer dissatisfaction and a loss of trust in the salon. Additionally, there have been complaints about poor customer treatment, such as ignoring customer concerns, lack of communication, and not honoring customer preferences. These issues highlight the need for improved customer service and better communication between the staff and customers.
Another weakness mentioned by customers is the lack of attention to detail. Some customers have experienced nails that were done poorly with uneven application and excessive layers of polish, resulting in a bumpy appearance. This indicates a lack of precision and attention to detail in the nail technicians' work. Furthermore, there have been complaints about rough handling during the service, with some customers reporting pain and discomfort. This raises concerns about the level of training and professionalism of the staff.
In terms of pricing, some customers have mentioned that the salon is expensive compared to other local options. This could deter price-sensitive customers who may be looking for more affordable alternatives. It is important for the salon to assess its pricing strategy and consider whether it aligns with the value of the services provided.
In conclusion, Suzie Nails & Spa has both strengths and weaknesses. The salon has skilled nail technicians like Suzie and Tori who have received positive feedback from customers. They also provide a comfortable environment with their comfortable chairs. However, there are areas that require improvement, such as inconsistent service quality, pricing transparency, customer treatment, attention to detail, and professionalism. Addressing these weaknesses is crucial for Suzie Nails & Spa to enhance customer satisfaction and maintain a positive reputation in the market.
Best TL Reviews
The man who works there has messed up nails repeatedly. I’ve had Suzie do my nails before and it was amazing, however this last visit was so awful. I asked about a charge that was completely different from the price given, and the explanation was because my nails were “long”. I got acrylic with a gel paint listed at $40, i was charged 55. I’m not sure where they’re coming up with these numbers, but it’s obviously whatever they feel like. I’m attaching a picture here. He picked at my skin with some nail tool because he got acrylic on my finger, so there’s a piece of my skin under my nail that’s just picked off. I told him that it was hurting, he completely ignored me.
Suzie was also unhelpful as I asked multiple times to explain to elderly woman doing my pedicure that I wanted a specific color for my French tip toe nails, they added the pink clear after the fact and now my toe nails look bumpy because of how many layers they put on. On top of that the only toe that’s a tip is the big toe, the rest are sloppily done blobs of white. I’m going on a 25 day trip and I won’t even have time to find someone to fix the mess they made.
I won’t be back.
I was able to make an appt and the guy that did my nails did them really quickly. They looked pretty good, had a few places that could have been done better but they looked better than anywhere else local that I've tried over the last 6 months. They were expensive though. 63$ for a full set of acrylic, coffin shaped, with a special polish plus I added a 5$ tip so they were $68. I will give them another try.
I love Suzie! She's been doing my nails for several years and her work is good.
After I stopped coming to this shop for a year or two I decided to go because I didn't feel like driving across town to the new shop I go to and it's closer to my house I didn't like the nail tech that did my nails he cut my cuticle and had it bleeding and burning even after I got home it started bleeding he charged me $50 dollars for a SHORT basic gel set when I would normally get charged $40 for a medium/long set I decided to go shorter because it would be cheaper how is it I get my nails shorter than the medium/long set I normally get it's extra for a set that doesn't look worth $50 and they aren't even straight they're uneven when I got ready to pay he gonna say it was a $2 fee I used my card I never got charged a fee for using my card the whole vibe there was weird I'll drive across town next time I will not be visiting this shop again
Tori !!!! their nail tech is awesome shes fast and very polite she's very well experienced
I have been to this shop many times, so it’s best to say I Love them! And there chairs are so comfortable.
Rude! Awful service. I do not recommend this place. The nail technicians are rough and when you speak up on the discomfort you are experiencing; they deny you of the planned service. What happen to customers are right? Sorry. If I am paying you money, I have the right to get treated appropriately. This place do not keep the customers first.
My first time there and Suzie did my nails. She did a great job. I will now be a regular customer here.
Place Pictures
Suzie Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 08:30 AM - 07:00 PM |
|---|---|
| Tuesday | 08:30 AM - 07:00 PM |
| Wednesday | 08:30 AM - 07:00 PM |
| Thursday | 08:30 AM - 07:00 PM |
| Friday | 08:30 AM - 07:00 PM |
| Saturday | 08:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places