Quick Facts About Tips & Toes Nail Spa
Tips & Toes Nail Spa, based on the comments provided, has both strengths and weaknesses. Let's analyze them in detail:
Strengths:
1. Service Variety: Tips & Toes Nail Spa offers a range of services, including full sets, manicures, pedicures, nail art, leg mask treatments, and gel polish. This variety allows customers to choose from a wide array of options based on their preferences.
2. Good Customer Service: Some customers mentioned receiving good service from specific nail technicians. This indicates that there are skilled and attentive staff members at the salon who strive to provide a positive experience.
3. Cleanliness and Ambiance: Multiple customers mentioned that the salon is clean and offers a pleasant ambiance. This is a crucial aspect for customers seeking a relaxing and hygienic environment while getting their nails done.
4. Nail Expertise: The comment regarding precise and well-done SNS manicure by a male technician suggests that there are skilled professionals at Tips & Toes Nail Spa who possess expertise in different nail techniques.
5. Convenient Location: The salon's easy access from a main road and plenty of parking spaces is another positive aspect that attracts customers who value convenience.
Weaknesses:
1. Booking System Issues: One recurring complaint from customers is the salon's inability to accommodate appointments. There have been instances where customers were told that the salon is fully booked for the day, despite being asked for their preferences. This shows a lack of organization and communication.
2. Unprofessional Staff: The male manager is repeatedly mentioned as being unprofessional, rude, and unhelpful. This behavior can create a negative atmosphere and deter customers from returning.
3. Poor Time Management: Several customers complained about extremely long wait times and delays in services. Leaving customers waiting for 45 minutes or claiming to be closed before the stated closing hours indicates a lack of time management and respect for customers' time.
4. Inconsistent Quality: Some customers reported issues with the quality of services provided. Concerns included messy results, nails lifting prematurely, and nails popping off easily. These experiences suggest inconsistency in the salon's workmanship and attention to detail.
5. Pricing and Additional Charges: The cost of services at Tips & Toes Nail Spa has been a concern for multiple customers. Some felt that the prices were too high, especially when additional charges were added for extras like nail art and gel polish removal. This can deter price-sensitive customers and make them question the value for money.
6. Communication and Scheduling Problems: The complaint about appointments not being properly scheduled, even when made well in advance, is another issue that can cause frustration among customers. Poor communication and mismanagement of appointments can lead to customer dissatisfaction and a lack of trust in the salon.
Overall, Tips & Toes Nail Spa has some strengths such as service variety, good customer service from specific technicians, cleanliness, and convenience. However, the salon is plagued by weaknesses including booking issues, unprofessional staff, poor time management, inconsistent quality, pricing concerns, and communication problems. Addressing these weaknesses is crucial for the salon to improve customer satisfaction and regain trust.
Best TL Reviews
We went in around 5:30pm to get a full set and a manicure for my mom. We were greeted by a male asking what service we would like and we told him what we wanted only to be told they are booked for the day. What was the point of asking what would we like if you’re booked up for the day? Wanted to support a business that my mom and brother frequent but I should’ve listened to the reviews I came across. So glad they will not be back.
This used to be my neighborhood nail salon that I went to for over 6 years seeing Vee & Vicky routinely as of late the Male manager who works in the front is unprofessional & rude. He had me sit my feet in Luke warm water for 45 minutes before a worker began my service, I had to leave to go to work the service took so long ! I didnt even get the chance to get gel on my toes I needed to come back. When I called to come back the male owner instructed me “they were done working for the day.” After online hours stated they didn’t close until 7:30. I called around 6:45. Still trying to support a business I used to love I walk in this time to get my eyebrows done & one nail removal that was hurting extremely bad. I walk in to see the open sign closed at 6:45 & of course the rude male manager telling me they were done & it’s nothing they can do for me after the door says 7:30 closing & online hours. This place has gone downhill with his attitude but I’ve already found a new salon home as I finish typing this.
I left with so much mess around my nails and all they could do was tell me to wash my nails. I washed my hands 3 times and it still wouldn’t come off my nails. She didn’t even have me wash my hands at any point.
This used to be my go-to place for nails and brows but this latest time might have me take my business elsewhere. I have a lot of lifting on all of my nails just one week after getting a fresh new set at Tips n Toes. This morning, an entire nail just came off during my shower: no pain, no budging, it just popped off. I don't work and I shower once or twice a day, so it's not like I'm doing anything strenuous or otherwise that would compromise the nails. I know the post Covid, mega inflation era has businesses doing strange things for coins, but this is unacceptable. My nails usually last 2-3 weeks easy.
I was refereed to Vicki by a friend. This was the first time that I experienced leg mask treatment, and I was pleased with the service that I received. Plenty of parking and easy access from the main road. I will visit again.
I’ve been here twice…my daughter loves getting her nails done. The lady that does my daughter’s nails is so sweet and does a wonderful job. I get the gel polish for both my daughter and I…we also had the mask pedicure which was nice.
My only concern is that the price…it was $189 plus I tipped $10. The nail art was a $5 per nail up charge…my daughter got 4…some little black dots with glitter polish. An extra $5 to remove the gel polish off my toes..that I had done there a couple months prior.
The salon overall is one of the nicest ones I’ve ever been to in the area…clean, no strong chemical smells, I feel relaxed when I am there.
Again, the price will have me there less often…maybe once a year for my daughter’s birthday, if that.
Or, I may be start doing our spa day at home. Sometimes you can charge people way too much, and end up with less…the quality of the service alone if the prices were reasonable would guarantee you consistency repeat customers and you gain so much more.
I probably won’t be back, as disappointing as that may be for my daughter.
Just my $189.00 plus $10 tip…and my 2 cents…
Loved this nail salon!! It was nice, clean, and staff were professional. The guy that did my manicure w/ SNS was precise and made sure my nails looked A-mazing before I left. I only got my nails done this time but I will most definitely be making this my official nail salon for my feet and nail grooming!
This is the worst service I’ve experienced with a nail salon ever!! Owner is super rude and unprofessional. I called to make an appointment on a previous occasion and no once was able to take me. I tried to call again today to make another appointment and I was informed again that no one was available. I spoke to Vicky and she was rude and seemed to have an attitude, she claimed that we had a bad connection, so I called back and spoke to the owner again. He then proceeded to confirm who he was speaking to and advised me that none of his staff wants to do my nails because I never seem to be happy which is not the case. I’ve had many issues in the past with scheduling appointments way in advance and then when I show up they don’t have my appointment scheduled. I rated them a 1 star because I had no choice. This is bad business and very unprofessional. The only reason I continued to go to this shop, was because I loved my nail tech Vee and she no longer with them.
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Tips & Toes Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
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Wi-Fi
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
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| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | 02:00 AM - 06:00 PM |
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