Quick Facts About Optima Nail Care
Optima Nail Care place has both strengths and weaknesses based on the comments provided. Below is an analysis of the feedback, highlighting these aspects.
Strengths:
1. Attention to detail and patience: A customer appreciated the staff's attention to detail and patience, suggesting that the technicians take their time to ensure quality results.
2. Positive experiences in the past: Another customer mentioned having good experiences in the past, implying a level of consistency and quality that has been maintained.
3. Rodney's work: A client expressed satisfaction with Rodney's work, indicating that there is at least one skilled technician at the salon.
Weaknesses:
1. Poor customer service: One customer had a negative experience with the owner, who seemed dismissive and charged for subpar service. This suggests a lack of accountability and an unsatisfactory resolution for the customer.
2. Discrimination and favoritism: A comment suggests that the salon discriminates based on which technician is assigned to perform the services. This implies inconsistent treatment and potential bias towards specific staff members.
3. Cleanliness and hygiene concerns: Multiple reviewers expressed concerns about the salon's cleanliness and hygiene practices. Complaints included unclean utensils and an unsanitary environment. These issues represent a clear health risk to customers.
4. Inconsistent service quality: Another customer mentioned inconsistency in the quality of services provided. They noted rushed treatments that did not last, indicating a lack of attention to detail and a decline in service quality over time.
5. Accidental damage to nails: One client reported that their nail bed was drilled into during a treatment, resulting in pain, soreness, and sensitivity. This suggests a lack of skill and care from the technician, leading to potential customer discomfort and dissatisfaction.
6. Overpriced services: A customer mentioned that the salon charges high prices for the quality of work provided. This indicates a potential mismatch between the cost and the value customers receive from the services.
In summary, Optima Nail Care place has some strengths, such as attention to detail, positive past experiences, and a skilled technician. However, the weaknesses highlighted in the comments include poor customer service, discrimination, cleanliness concerns, inconsistent service quality, accidental nail damage, and overpricing. These negative aspects can impact the overall customer experience and reputation of the salon. It is essential for the establishment to address these issues in order to improve the customer experience and attract more satisfied clients.
Best TL Reviews
This place is horrible. I finally figured out their system. If you are given one of the guys to do your nails this means that your 20% tip is not worthy of the women who actually know how to do nails. I called to make an appointment with one of the gals that actually know how to do nails and they tried to pass me off onto one of the guys. I told them that I did not make my appointment with him. I made it with one of the gals. The owner decided to do my nails and when I told her that two of my nails broke off because there was no gel on them to begin with, she charged me anyways and copped an attitude when I tried to tell her that it was not my fault that my gel nails broke off. I paid my bill and she passed the tip onto the guy anyways. I’m sure if you go in there and drop a $20 tip you would be known by name and treated like a queen. They do discriminate.
Could have left happier with my nails. I had good experiences here in the past this time just wasn’t very good. I probably wouldn’t be leaving a review if these nails didn’t cost me 78$. Hit or miss with the people who do nails in there.
The details and the patience that they have. I love it. Every time I’m there, they have never failed me.
always a pleasure. Rodney has done my nails since started coming here and i’m always happy with his work.
If I could give 0 stars, I would. I watched how they clean their utensils, they literally run it under some water and scrub it with a dry brush and put it back into the “sanitary” packets. As a result of that, I got fungus on almost all of my toe nails and finger nails. I DO NOT recommend this place to anyone. They do amazing nail designs, I will give them that. But that means nothing if they can’t be clean.
I came in off of a recommendation to get a full set of liquid/builder gel nails. The design came out nice however, the girl drilled straight through to my nail bed at the base of my nail and said 'oh, the drill gets hot' when I jumped. I realized when I got home that there was a little blood around the top of the nail and my nail is still super sore and sensitive even a few days later. That entire nail was ground down to almost nothing. I am no stranger to getting a full set or fill ins but I've never had nails destroyed like this. I will not be back.
It’s never consistent when coming here .. it’s doesn’t matter who ones your pedicures .. their always rushing and you can definitely tell a couple days later .. when you get gel you have too come back days later too get your nails repainted and it’s so annoying and the biggest inconvenience! Their prices are way to high for the quality work that they do .. the eyelashes come off a couple days later as well which it didn’t use too but their always so busy that their rushing their work and the quality has definitely decreased !
The place was covered in dust. I went in for lashes and the employee didn't wash her hands or wear gloves. I was leaning over a Mani table while she used a tweezer from who knows where to put them on. Then I tried a dip Mani and she did them quickly but not with much care. I won't be going back.
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Optima Nail Care Info
Amenities
Health & safety
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Mask required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
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| Tuesday | Closed |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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