Concept Nails & Spa

+1 505-792-8866

3410 NM-528, Albuquerque, NM 87114 United States of America

Open Today: Closed

Quick Facts About Concept Nails & Spa

Concept Nails & Spa has received a mix of positive and negative comments from customers. In analyzing these comments, we can identify the strengths and weaknesses of the place.

One of the notable strengths of Concept Nails & Spa is their punctuality and professionalism. Customers have mentioned that the salon informed them of the best time to visit, and they were actually right on time. This demonstrates that the staff values their customers' time and makes an effort to provide efficient service.

Another strength is their ability to handle difficult nail tasks, such as taking care of toes. Many salons struggle to provide quality service for toenails, but Concept Nails & Spa seems to excel in this area. This sets them apart from other salons and can attract customers with specific nail care needs.

Concept Nails & Spa also receives praise for their nail technicians and their attention to detail. Customers have mentioned specific technicians such as Ky and Jack, crediting them for providing a fantastic job and showing great customer service. This indicates that the salon has skilled and attentive staff members who are capable of delivering satisfying results.

Cleanliness and sterilization are additional strengths of Concept Nails & Spa. Multiple customers have stated that the salon is always clean, and the equipment is consistently sterilized. These comments highlight the salon's commitment to maintaining a hygienic environment, which is crucial for customer satisfaction and safety.

Concept Nails & Spa also receives compliments for their friendly and accommodating staff. Customers have mentioned feeling welcomed and appreciated during their visits. Such positive interactions can contribute to a pleasant customer experience and foster customer loyalty.

However, there are also weaknesses identified in the comments. One weakness is the lack of attention to detail during regular manicures. A customer mentioned that the salon only provided a basic nail painting service without additional treatments like a lotion application or massage. This might dissatisfy customers who expect a more luxurious and thorough treatment for the price they pay.

Another weakness highlighted by a customer is the lack of precision in the nail painting job. They mention that the 7-minute paint job lacked precision and resulted in uneven and bulky-looking nails. This suggests that some nail technicians may rush through their work, compromising the quality of the services provided.

The pricing at Concept Nails & Spa is also perceived as a weakness by a customer who found the $60 they paid for a new set of nails disappointing. This customer felt that they could have achieved a similar result by doing the nails themselves, indicating that the salon's pricing may not be justified in their eyes.

In terms of services offered, one customer commented that while Concept Nails & Spa is capable of delivering any design or style, they didn't mention any specific design or style options that might be available. This lack of clarity on their range of offerings might lead to potential customers feeling unsure if their desired design or style can be achieved at the salon.

In conclusion, Concept Nails & Spa has several strengths that distinguish it from other salons. These include their punctuality, ability to handle difficult nail tasks, skilled and attentive technicians, cleanliness, and friendly staff. However, there are some weaknesses highlighted by customers, such as the lack of attention to detail during regular manicures, rushing through services resulting in a lack of precision, and pricing that may not match the quality of the service provided. It is important for Concept Nails & Spa to address these weaknesses and further capitalize on their strengths to continue attracting and satisfying customers.

Best TL Reviews

This place let me know when a good time to come in would be, and they were actually right on time. They took care of toes, which are difficult for most salons to handle, and we're sincere and professional. I highly recommend it and I will be back, myself, today or tomorrow!

Got a regular manicure, it was $20. They literally just paint your nails, no lotion, no arm/hand massage. 7min paint job for 20. They don't take their time and therefore lack precision. Kind staff however and clean environment.

First time here, Ky was amazing and did great job. He was very intentive to detail and his customer service was great! Already made my second appointment.

Absolutely love my nails. Jack never disappoints. So thankful I found him. ????

KY did a fantastic job on my nails. Had a new set put on. And love the artwork.

I could have done as "good" a job myself. Nails are all uneven and bulky looking. Very disappointed for $60. I'll definitely go some place else to get these redone this week.

I have been a customer for the last five years. The building and equipment are always clean and sterilized. I’m greeted with the warm welcome every visit. I have been to many salons in both Santa Fe and Albuquerque never finding THE one. I am picky about my nails, and sterilization. Concept Nails exceeds my expectations every time!

I highly recommend Concept Nail’s to anyone seeking a salon!

I followed Lilian from her other shop love that everyone is super friendly. Always get what type of nails I want. There isn't any design or style they can't do!