East Ridge Hardware

+1 423-892-3969

5736 Ringgold Rd, Chattanooga, TN 37412 United States of America

Open Today: -

Quick Facts About East Ridge Hardware

Strengths:

1. Good service: Several comments mention that the staff at East Ridge Hardware is friendly, helpful, and knowledgeable. This is a strength as customers value good service and it enhances their overall shopping experience.

2. Well-stocked store: One comment mentions that the store is well-stocked with a great selection. This is another strength as customers appreciate having a wide range of options to choose from.

3. Organized store: A comment states that the store is very organized. This is a strength as an organized store makes it easier for customers to find what they need and enhances their shopping experience.

4. Friendly and welcoming staff: Multiple comments mention that the staff at East Ridge Hardware is friendly and welcoming. This is a strength as it creates a positive and inviting atmosphere for customers.

5. Customer-focus: A comment mentions that Willis, an employee at East Ridge Hardware, went above and beyond to help a disabled Veteran by replacing missing screws on his wheelchair. This customer-focused approach is a strength as it demonstrates the store's commitment to serving their customers' needs.

Weaknesses:

1. Inconsistency in product recommendations: One comment mentions that the staff recommended the wrong size of a cap multiple times before finding the correct size. This inconsistency in product recommendations is a weakness as it indicates a lack of attention to detail and may result in customer dissatisfaction.

2. Poor attitude of some staff members: A comment mentions that a particular staff member had a bad attitude when the customer returned a product. This indicates that there may be issues with certain staff members displaying unprofessional behavior and a poor attitude towards customers.

3. Managerial misconduct: One comment mentions that an employee was fired after being berated by a manager for sharing a personal story. The manager's inappropriate behavior and lack of consequences for his actions is a weakness as it reflects a negative work environment and may impact customer satisfaction.

4. Lack of empathy towards customers: A comment mentions that the store prioritizes getting customers in and out rather than building relationships. This lack of empathy towards customers is a weakness as it may result in customers feeling undervalued and not developing loyalty towards the store.

5. Disability discrimination: A comment mentions that the store did not address an employee's PTSD resulting from their wife's passing, which falls under the Disability Act. This indicates a weakness in the store's ability to provide appropriate support and accommodations for employees with disabilities.

In conclusion, East Ridge Hardware has strengths in terms of good service, a well-stocked and organized store, friendly and welcoming staff, and a customer-centric approach. However, there are weaknesses in terms of inconsistency in product recommendations, poor attitude and unprofessional behavior of some staff members, managerial misconduct, lack of empathy towards customers, and inadequate support for employees with disabilities. It is important for the store to address these weaknesses in order to improve overall customer satisfaction and create a positive work environment for their employees.

Best TL Reviews

The service is good . The other day I had to go in there it least 3 times with my daughters that was 31 and 30 years old and a grandson . I had to get a small cap for up under neath our kitchen sink . But the first time the guy with short white hair was very nice helping find one . But it was to big the first time . Then we came back to her another size . and it didn't fit . Then we came the 3rd time and we had to get a quarter size cap . And the big heavy set white guy with light brown beard , well he was nice at first give me 2 the same size cap and I only needed one . And the 1st and 2nd time was to big , for my plumber to work up under my kitchen sink . And the 3rd time the quarter size cap fit . But I only needed one . And I had to take the other one back to the hardware store and get my money back on it . But the little bit taller heavy set white guy with a light beard on , didn't look to happy with me and my family, because we brought the other quarter size cap back that we didn't need . The heavy set kinda tall white guy at the cashier act like he had a bad attitude, just because I brought the other one back .

i was an employee up until today and i was fired after being berated for sharing my story of my wife passing , told by manager Terry Waters "get over her she aint coming back" and i left instead of engaging with him after he yelled and cussed at me, i was fired and he has nothing done for his actions, this started after i helped an older man for over an hour and we bonded cause he lost his wife 3 years ago, he was visibly moved by our interaction and he will keep coming back, i filed a complaint with attorney general and willl keep doing so, my attorney is drawing up the paperwork as we speak, i also have ptsd from my wifws passing and that falls under the disability act..just getting this out there, so just know they dont care about customers just want em in and out, and im not built that way i develop relationships in all areas of my life. thank you and boycott east ridge hardware

Great little hardware store and well stocked. Friendly courteous, and knowledgeable staff. Let's you browse at your leisure and take all the time you like. Found a stiff fingernail brush I couldn't find anyplace else that I'm sure will get the crud/grease/paint from under my nails.

Worth a stop-by if your in the area or a trip if in need of advice.

Awesome hardware store! The staff is very friendly and they have everything you need!

My 1st time here. The staff were so nice. Very helpful. Store is very organized. Great prices & excellent service.

Great place! I went today because I was hooking up an appliance to my faucet and the man working showed me how parts of a faucet come off. Left to go get a part that he suggested but didn’t have in at the time. Couldn’t find the part but did what he showed me on a different faucet in my apartment and it came off. I was able to hook up my appliance no problem! Didn’t even need to buy anymore pieces. I always start my home improvement journeys at this store.

I absolutely love this store! They have a great selection. The staff is the best part. As soon as you walk in, you are greeted and their ready to help you find whatever you need. It's so nice to see friendly people. Always have a nice time shopping there! So I happily give them 5 stars!!

Willis did a wonderful job today, I'm a disabled Veteran and my wheel chair was missing two screws and he replaced them for me, I promise any other large hardware stores wouldn't have done that. Please support this hardware store for great service.