Sky Salon

+1 989-317-4782

1803 S Mission St, Mt Pleasant, MI 48858 United States of America

Open Today: -

Quick Facts About Sky Salon

Sky Salon, based on the comments provided, has a number of strengths that contribute to a positive customer experience. Firstly, customers consistently mention the expertise and skill of the technicians. Both Joe and an unnamed technician receive praise for their knowledge and abilities in providing services such as acrylic nails, gel nails, and designing nail art. This suggests that the salon hires skilled professionals who are able to deliver high-quality results.

The salon also excels in customer service. Multiple customers mention the friendly and enjoyable atmosphere, with employees who are smiling and seem to enjoy their work. This positive energy can greatly enhance the overall experience for customers, making them feel welcomed and valued. The fact that the staff is willing to accommodate "silent" appointments further demonstrates their commitment to customer satisfaction and comfort.

Another strength mentioned by customers is the cleanliness and organization of the salon. The positive comments note the clean and uncluttered environment, which contributes to a pleasant ambiance. This attention to cleanliness can be crucial in a salon environment where hygiene is of utmost importance. It indicates that Sky Salon prioritizes maintaining a clean and professional space for their customers.

Furthermore, the salon appears to be adaptable and capable of catering to different needs. One customer mentions a birthday party with children, and highlights how Sky Salon was able to accommodate a group of kids with a mani/pedi party and even provided a separate party room for cupcakes. This demonstrates the salon's flexibility and ability to create a fun and inclusive experience for customers, regardless of age or occasion.

In terms of weaknesses, there are some negative comments that need to be addressed. One customer expressed dissatisfaction with the declining quality of service over the years. They mention that the service has become awful, with instances of inexperienced staff causing harm and discomfort during a pedicure. This negative experience raises concerns about consistency and training within the salon. It suggests that there might be a lack of oversight or training for certain technicians, resulting in subpar service for some customers. It is important for Sky Salon to address these issues and ensure that all staff members are properly trained and capable of delivering quality services.

Although the negative experience mentioned above is concerning, it is important to note that it seems to be an exception rather than the norm. The majority of customers praise the service and skills of the technicians, indicating that this particular incident may be isolated. Sky Salon should prioritize investigating and addressing this issue to avoid further negative experiences and ensure consistent quality service for all customers.

In conclusion, Sky Salon has several strengths that contribute to a positive customer experience. The salon is praised for the expertise and skill of its technicians, the friendly and enjoyable atmosphere, the cleanliness and organization of the space, and the ability to cater to various needs. However, there is room for improvement in addressing negative experiences and ensuring consistency in service quality. By addressing the concerns raised by dissatisfied customers and continuing to prioritize customer satisfaction, Sky Salon can maintain and enhance its positive reputation.

Best TL Reviews

It was great experience for me and daughter did our nails done today for the first time ever tried the acrylic nails and my daughter had her nail gel with art. Joe is good tech he knows what he is doing. I don't know the name my daughter's tech but she really did good as well designing my daughter's short nail. Thank you so much guy's!

I used to come here with my mom all the time, but recently (as in the last couple years) the service has been awful. Last time I went to get a pedi, the lady was very nice, but had no idea what she was doing or was very nervous. She broke my nail, cut my toes so short I got two ingrown toenails, and cut me twice (once on my toe, once on the inside of my foot). She apologized profusely, and I tried to be very understanding. I didn’t throw a tantrum of demand a refund, etc etc. Don’t waste your money here anymore. It used to be so much better.

I got a fill from Joe today and it's the best set i've ever gotten. He was very friendly and cared about what he was doing. He took his time and did an amazing job. I will definitely be going here from now on!

I've been getting my pedicures done here since moving to Michigan a few years ago. Always have a great experience. The girls are always very nice and willing to do a "silent" appointment.

My 10yo daughter and some friends had a mani/pedi party there for her birthday. They were so great with the kids!!! And had a small party room for us after for cupcakes. Highly recommend!!!

Joe is absolutely awesome! 10/10 recommend! l came down the weekend and needed a fill and he did just exactly that and more ????

I have been here twice. So far the ladies have been extremely nice. My nails turn out amazing. A great atmosphere. Prices are good and all around a good place. Very clean.

Everyone was smiling like they enjoyed their work. This was my first time at Sky Nails and I liked how clean and uncluttered the place was. Will took his time with my nails and didn't make me feel rushed like other places did. I look forward to going back.