Idol Nails & Spa

+1 909-626-8958

8851 Central Ave Suite B, Montclair, CA 91763 United States of America

Open Today: -

Quick Facts About Idol Nails & Spa

Idol Nails & Spa has a combination of strengths and weaknesses based on the comments provided. Let's discuss them in detail:

Strengths: 1. Skillful and attentive nail technicians: Several customers praised the technicians at Idol Nails & Spa for their excellent work and attention to detail. Customers appreciated that the technicians listened to their requests and provided them with the exact nail style they desired. Tammy, Kevin, and his wife were specifically mentioned as being friendly, professional, and skillful in their work.

2. Good customer service: Idol Nails & Spa receives high praise for its customer service. Many customers mentioned that the staff members were friendly and accommodating. This positive experience contributed to a welcoming and comfortable atmosphere, making customers feel at home. Lyna and Cindy were particularly appreciated for their professionalism and ability to ensure customer satisfaction.

3. Natural-looking acrylic nails: One customer specifically mentioned that the acrylic nails done at Idol Nails & Spa had a natural appearance. This indicates that the technicians have the skill to create a realistic look while still providing durable and long-lasting nails.

Weaknesses: 1. Inconsistent quality: One customer mentioned that their gel pedicure was rushed, resulting in a messy appearance and early chipping. They also faced difficulties in scheduling an appointment to fix these issues and received an unhelpful response from the staff when they arrived. This inconsistency in service quality detracts from the overall experience at Idol Nails & Spa.

2. Lack of empathy and professionalism: There is a complaint from a customer regarding the poor treatment her grandmother received at the salon. The nail technician made inappropriate comments about her shaking due to Parkinson's Disease, displaying a lack of empathy and professionalism. This behavior reflects negatively on Idol Nails & Spa and can be seen as disrespectful and inconsiderate.

3. Inconsistent nail art quality: One customer expressed disappointment in the nail art skills at Idol Nails & Spa. They mentioned that the hearts and stars drawn on their nails were wonky and lacked the desired shine effect. This suggests that the salon's nail art may not consistently meet customers' expectations and may require improvement.

In conclusion, while Idol Nails & Spa receives commendations for its talented and attentive technicians, as well as friendly customer service, there are notable weaknesses to address. Inconsistent quality, a lack of empathy and professionalism toward customers with disabilities, and occasional nail art discrepancies are areas that require attention in order to improve the overall customer experience at the salon.

Best TL Reviews

Tammy did a great job! It was my first time here and I’m really picky when it comes to my nails. I got a full set and a color change on my toes. She went up to the cuticles and did a really nice job on the almond shape. The acrylics look natural too, she didn’t do them too think like some techs do. She took her time, which I appreciated. The people there were very nice too. They were very homey.

I’ve been coming here for six years, they have such an amazing service and always leave my nails exactly how I ask for. Both Kevin and his wife are such amazing people you won’t regret coming here. They are also great at doing nails and are very friendly and attentive with everyone.

Excellent customer service! Lyna is absolutely amazing. She does great nail art and works very well with acrylic nails. She did a fabulous job for me. I highly recommend Idol Nails and will be back to continue to have my nails done here.

I went here Friday for a gel pedicure. Everything went well and smooth. Upon closer inspection after my appointment. I noticed the pinkie toes were a bit messy and looked rushed. And on another toe it chipped just after a day. I tried to return the the next day to have the issues fixed. And booked an appointment for Saturday which was confirmed. I drove all the way there to be told that they’d be closing early. Since they were closed on Sunday. I returned today (Monday) and booked an appointment with the same woman that did my pedicure. When I arrived and told them I had an appointment with the nail tech. I wasn’t told anything but just given an eye roll by another nail tech who was present in the store. Who then proceeded to make a phone call. None the less I will not be returning after having to go through all these frustrations.

First time and not the last! Lyna and Cindy did an amazing job ❤️. They were very professional and made sure I was satisfied with the service.

I never write bad reviews, but it is necessary for this occasion.

I used to love coming here, but now I’m very disappointed!!

For starters, I brought my grandma who has Parkinson’s Disease to get a pedicure, and I was struggling to get her in a wheelchair. None of the people who work there considered helping with the door and just watched us struggle to come in.

The nail tech who was working on her pedicure was constantly making comments about her constantly shaking (as it is uncontrollable with this disability) and kept on telling her to “stop shaking” and “try not to shake.” My grandma and I kept on telling her that she cannot control it as well, but she would always mumble more comments under her breath.

These types of upsetting comments did not help with her shaking at all. This was very saddening since I know doing pedicures with those who live with Parkinson’s IS possible since we always take her to get her pedicures at different places and others have treated her well before. I hope no one else experiences this level of inconsideration and ignorance at that nail salon.

Super unprofessional.

GURL ARE YOU FR?!! how hard is it to draw hearts and easy stars? the hearts are all wonky and she said she couldn’t add the shine affect with white so she added some banjee silver. if y’all want a cute design don’t come here. but if you want something wonky this is your place. they were nice tho.

Mary did an amazing job!! I was nervous because it's a complicated design but she nailed it! Only $70 too which is great.