L T Nails

+1 815-227-9509

4433 E State St, Rockford, IL 61108 United States of America

Open Today: -

Quick Facts About L T Nails

L T Nails has received a mix of positive and negative comments, which provide insights into the strengths and weaknesses of the place.

Starting with the strengths, many customers have praised the friendly and attentive service provided by certain staff members. Nancy and Tara, in particular, have been mentioned as being friendly and paying attention to detail. This shows that the salon has employees who prioritize customer satisfaction and take the time to ensure that the customer is happy with the end result. Additionally, the peaceful atmosphere of the salon has been appreciated by some customers, making it a relaxing and enjoyable experience.

Another strength mentioned is the quality of the work done on nails and feet. Several customers have mentioned that they have always been happy with the services provided by L T Nails. This suggests that the salon has skilled nail technicians who are able to deliver satisfactory results. The positive experiences of these customers have even convinced them to become regulars at the salon.

However, alongside the strengths, several weaknesses have been pointed out by customers. One recurring complaint is the poor customer service. Some customers have experienced rude behavior from the staff, which immediately creates a negative impression and impacts their overall experience. In one instance, a customer mentioned that the woman at the salon was rude from the start and didn't even finish one hand, yet charged full price. These incidents indicate a lack of professionalism and a disregard for customer satisfaction.

In terms of specific services, there have been complaints about the quality of pedicures and fills offered at L T Nails. Several customers have mentioned instances of rushed services which resulted in dissatisfaction. In one instance, a customer even ended up with an infection after a pedicure, implying a lack of hygiene standards followed by the salon. Another customer was disappointed with the outcome of a nail fill, expressing dissatisfaction with the appearance and quality of the work done. These experiences highlight a lack of consistency and expertise in certain areas of nail care.

Additionally, there have been complaints about the pricing and long wait times. One customer mentioned that they were initially told a certain price for a fill but ended up being charged more and having to wait for an extended period of time. The inconsistency in pricing and lengthy waits can negatively impact the overall customer experience, leaving them frustrated and dissatisfied.

Overall, while L T Nails has received praise for its friendly staff, attention to detail, and quality work in some cases, there are notable weaknesses in terms of customer service, consistency, and expertise. Addressing these weaknesses by improving customer service standards, ensuring consistent quality across all services, and streamlining wait times can potentially enhance the overall experience at L T Nails.

Best TL Reviews

I have been going here for years. I went for a pedicure and they were not friendly and talked about customers as they left. The owner rushed through my pedicure and made my toe bleed. She brushed something on the area and proceeded to do The pedicure. When I got home my toe was in so much pain. I now have an infection and I am on antibiotics. I will not be returning to this salon. Sadly their service has gone downhill.

Worst place ever horrible service I was told $40 for a fill I was missing two nails so it was 10 extra dollars so $60 to get my nails filled which I was perfectly OK with I got there at 2:30 and was there until 5:30 and she wasn’t even done filing… She pulled them off more than once to start over because she did not know how to lay acrylic. Let’s just say after 3 1/2 hours I told her that I couldn’t sit there any longer with her taking them off and putting them back on she charged me $50 and they were chunky and I swear they looked better before I came in with half of them off then what I left with I literally cried… Also, she didn’t even paint them so I was sent home with just acrylic.. she told me to bring my own nails if I want them long and proceeded to yell at me horrible customer service I’ll stick with my usual at gloss nail bar????????????‍♀️

Nancy and Tara were very friendly and attentive to detail. Tara made sure to double check that I liked how the color looked, and the manicure itself was very comfortable when I’m used to them stinging. As someone who rarely gets their nails done, their work has convinced me to make it a more regular treat.

I've gone there in the past and been happy, I went there two weeks ago, it was the fastest and worst pedicure I have ever gotten in my life! I will never go back! They have these two young girls now, I don't think they know what the hell they're doing! When I was there there was one other lady and myself, they're losing business. And I can see why!

Very rude woman from the start and didn’t even finish my other hand, very poor experience all the way around. And was still charged full price for the trash service horrible work.

Used to go here all the time. But I went in looking for something other than just polish. I wanted a no-chip with a design for my wedding so I went in for a trial. THIS disaster was the result. Ugh it makes me cringe just looking at how bad this was. Was no where near what I wanted.

I love LT Nails. They always do a great job on my nails and feet. Excellent customer service. Peaceful atmosphere. As a Mail Carrier Im on my feet working hard. And let me tell you I look forward to my pampering and this is the best in Rockford I almost don't want to share this and keep it as my little secret. But sharing is caring

I love this salon

They are the best ever