Nails Spa

+1 336-597-2345

306-B S Madison Blvd, Roxboro, NC 27573 United States of America

Open Today: -

Quick Facts About Nails Spa

Nails Spa, based on the comments provided, has both strengths and weaknesses. In order to provide a comprehensive analysis, both positive and negative aspects will be discussed.

Starting with the strengths, several commenters mentioned positive experiences at the salon. One customer stated that they had a pleasant experience and found the staff to be friendly and professional. Another customer mentioned that the staff was attentive to their needs and wants, providing great service. These positive reviews highlight the strength of the salon's customer service and the ability of the staff to create a welcoming and enjoyable environment for customers.

Another strength mentioned is the pleasant atmosphere of the salon. One customer specifically mentioned the nice environment and atmosphere at Nails Spa. This indicates that the salon has created a comfortable and relaxing space for customers to enjoy their services.

Additionally, the salon received praise for handling difficult customers. One commenter mentioned that a staff member handled a rude customer well when they complained about the quality of their nail polish. This demonstrates the strength of the salon in maintaining professionalism and handling challenging situations effectively.

However, there are also weaknesses that were pointed out in the comments. One common complaint was the quality of the services provided. One customer mentioned that their pedicure was horrible, with cuts from cuticle nippers and improperly shaped nails. Another customer complained about their nails being done in a rush, resulting in a bumpy finish and smudged polish. These reviews indicate a weakness in the salon's ability to consistently provide high-quality services and attention to detail. It also suggests that some staff members may lack the necessary skills and training to perform services to the satisfaction of customers.

Another weakness mentioned is the lack of thoroughness in certain services. One customer expressed dissatisfaction with the lack of proper scrubbing and dead skin removal during a pedicure, resulting in a subpar experience. This weakness suggests a lack of consistency in the level of service provided by the salon.

Additionally, a negative experience with new management was highlighted in one comment. The customer mentioned that after new management took over, the quality of the services declined drastically. This suggests a lack of effective management and possibly a decrease in staff competence under new management.

Overall, Nails Spa has both strengths and weaknesses. The strengths include friendly and professional staff, a pleasant atmosphere, and the ability to handle difficult customers well. However, weaknesses include inconsistent quality of services, lack of attention to detail, and potential management issues.

Best TL Reviews

????First of all I was in the salon for two hours for mani/ Pedi. Pedicure was horrible I was cut with cuticle nippers and my nails weren't shaped correctly. I went home to have my gel polish chip on my nails two hours later. She just painted over it when I returned no partial refund for having to come back. Take your money elsewhere!!????

My girls and i had the most pleasant experience. Very friendly, professional! It was my youngest daughter's first experience, she's hooked!! We will return!!

The bald guy did my nails & they are so bumpy & already look like they need a fill & I just left the place. He ripped my toe divider off my foot & my toenail polish on my left pinky toe was ruined. My big toe on the right somehow got smudged. He did my nails in less than 15 minutes, he was in such a rush & it really shows. However the lady next to me was treated like royalty because she’s a regular & tips. Disappointed by this experience & will not be getting my nails done here again.

I had a great experience once again

The staff was very attentive to my needs and wants

The pampering was worth the wait

The new staff member ????????

Well pleases

This place is great. Everyone is helpful and friendly. Someone came in yelling about how her nail polish chipped off in 4 days and the staff handled her rudeness very well

Terrible! They literally be just slapping the product on your legs and feet and rinsing it off! Water be cold no bubbles no nothing! Just terrible. They don’t even scrub no dead skin off just a few light swipes and it’s over! ???????????????????????????????? Bring back the originals! Cause they can’t have my coin.

Had been going to this places for a while until new management took over now the same two ladies are in there and they are the WORST EVER!!! Took my niece for a fun day out to get a great set put on first they refused to do the nail art she wanted understood that, they said the did not know how, but then on my nails they messed up the acrylic built it up on some nails and then very little on other! Then the ring finger was missed shaped! My niece’s nail started to fall off the very next day! We were going to go back up there but I refuse to allow them to work on me and her again! They cut her finger with the drill and then was over all HORRIBLE!! Nail Spa you have forever lost this loyal customer!

Absolutely great service good work and really nice environment and atmosphere