Spa & Nail

+1 704-334-4563

2001 E 7th St, Charlotte, NC 28204 United States of America

Open Today: Closed

Quick Facts About Spa & Nail

Strengths:

1. Excellent customer service: One of the recurring themes in the comments is the exceptional customer service provided by the staff at Spa & Nail Place. Customers mention the level of professionalism, accommodating nature, and friendliness of the employees. This highlights their strength in providing top-notch service and ensuring a positive experience for customers.

2. Quality of service: Customers express satisfaction with the quality of service they receive at Spa & Nail Place. They mention being pleased with their manicures, pedicures, gel nails, and other services provided. This indicates that the salon has skilled technicians or nail artists who deliver excellent results.

3. Friendly and welcoming atmosphere: Many customers appreciate the welcoming and friendly atmosphere of the salon. They mention that the staff is kind and personable, and they feel comfortable and relaxed during their visits. This strength contributes to creating a positive experience for customers and encourages repeat business.

4. Fair prices: Customers highlight that the prices at Spa & Nail Place are reasonable and fair. They mention getting value for their money, with specific services like pedicures and eyebrow waxing mentioned as being particularly affordable. This strength attracts customers who are looking for quality services at a reasonable price.

5. Clean and bright shop: The cleanliness and pleasant ambiance of the salon are mentioned positively by customers. They appreciate the bright and clean shop, which adds to their overall experience and creates a more pleasant environment during their visits.

Weaknesses:

1. Inconsistency in service quality: While many customers express satisfaction with the quality of service they receive, there is one comment mentioning a negative experience. The customer states that their hands took weeks to heal after a nail service, suggesting that there may be issues with consistency in service quality at Spa & Nail Place. This weakness indicates a need for better training or monitoring of staff to ensure consistent and high-quality service for all customers.

2. Long wait times: Some customers mention waiting for extended periods, even with appointments. One customer specifically mentions waiting for three hours despite having an appointment. This weakness suggests that the salon may struggle with managing their appointment schedule efficiently and could benefit from implementing better time management practices to minimize customer wait times.

3. Limited service offerings: One comment mentions that Spa & Nail Place does not offer design options for nails. This limitation may be a drawback for customers who prefer more intricate or creative designs on their nails. Offering a wider range of design options could attract a larger customer base and cater to a broader spectrum of preferences.

In conclusion, Spa & Nail Place has several strengths that contribute to its positive reputation, including excellent customer service, quality of service, a friendly atmosphere, fair prices, and a clean shop. However, there are a few weaknesses that should be addressed, such as inconsistency in service quality, long wait times, and limited service offerings. By addressing these weaknesses, the salon can further enhance its strengths and continue to provide a great experience for its customers.

Best TL Reviews

I stopped in without an appointment & honestly not really expecting to be seen for a few hours or even that day. That was certainly not the case! Both Judy & Mimi were so sweet and extremely accommodating! It was a fantastic experience. I am pleased with my mani/pedi and with the level of professionalism displayed by both women. I’m super big on great customer service & high level quality of service, and this salon provides both! Thank you ladies!

Unbelievable. It will take weeks for my hands to heal. Said she’s being doing nails for 26 years. You should know better!! Also charging $3 extra due to Covid-19!! Waited for 3 hours WITH A APPOINTMENT!

Is it possible to add 10stars?? If so I would. It is hard to find a really nice salon with great people. I always have amazing ladies that work here and are so nice and kind. What's even better is they really make a great effort to get to know you. I had visited here 4 months ago and went again today. I never want to visit another nail salon again but here!!! I get so many compliments at work and I tell them where I went for a great price!!!! Plus amazing staff you won't be disappointed!!

Such a great gel pedicure & experience! I'm very picky about my feet & Mary did an amazing job. Both ladies were very friendly and personable. Customer service was top tier! I'll definitely be going back.

Very nice staff! I would like it better if the supplies were cleaner but over all the ladies did a good job. Very calming, good music and welcoming. They do not do designs so if that's what your looking for call first or just keep looking else where.

Should you come here? YES! Great atmosphere and fair prices. They are polite and conversation starters. Speak very little in their language so they mostly speak English (which is a plus for me). I was lucky to wait 10 minutes, however they get packed fast! Make an appointment it will be easier. Rose did my pedi and Tina did my fill in, no complaints!

Absolutely love this salon. The women who run the shop are absolutely amazing and become family! Always a great experience. I get gel nails and pedicure regularly. I always leave happy. This is a no frills space but quality work and you always leave in a better mood after being around these women.

Their high rating is well deserved! Bright and clean shop with super friendly staff. Spent half the time I was in the chair laughing. Prices were super reasonable ($26 for pedi including sugar scrub and massage, $10 for a superb brow wax) and they did an awesome job. I def have a new go-to salon!