Nail Fever

+1 305-232-5888

20547 Old Cutler Rd, Miami, FL 33189 United States of America

Open Today: -

Quick Facts About Nail Fever

Nail Fever is a nail salon that has received a mix of positive and negative comments from customers. In order to provide a comprehensive analysis, the strengths and weaknesses of the salon will be highlighted based on the comments provided.

Starting with the strengths, one customer expressed satisfaction with the customer service at Nail Fever. They were impressed with how the staff acknowledged them upon arrival and mentioned that they never had to wait for long. This indicates that the salon places an emphasis on providing a good customer experience and efficient service.

Another strength mentioned was the quality of the manicures and pedicures provided by a specific nail technician. The customer commended this technician for doing a well-done job, indicating that there are skilled and talented staff members at the salon.

The positive feedback also extended to a specific employee named Bonnie, who was described as nice and talented in handling lashes and pedicures. This shows that there are individual staff members who provide excellent service and create a positive impression of the salon.

Moving on to the weaknesses, there were several complaints about the quality of services at Nail Fever. One frequent issue raised was the lack of attention to detail in manicures and pedicures. One customer expressed disappointment at the different colors used for their nails and the presence of paint all over their fingers. This indicates a lack of precision and attention to detail on the part of the staff responsible for the service.

Another complaint was about the salon's approach to cuticle care. One customer mentioned that the salon did not trim out the cuticle, which they believed should have been done. The lack of communication or explanation regarding this issue suggests a weakness in the salon's customer service and attention to the specific needs and preferences of customers.

There were also complaints about rushed services and lack of care during appointments. One customer stated that their nail technician rushed through the service, which resulted in bubbling, red spots, and even causing them to bleed. This lack of attention to detail and rushing through the service can be seen as a weakness in the salon's commitment to providing a satisfactory experience for customers.

Another customer complained about the rude behavior of a staff member who accused them of being a difficult customer. This indicates a lack of professionalism and customer service skills on the part of that staff member, which reflects poorly on the salon as a whole.

Additionally, there were complaints about the salon's handling of mistakes or issues. One customer mentioned that when they came back to get their nails fixed, the salon simply put another color on top, which did not address the bubbles and other problems. Another customer mentioned a similar experience, where the salon tried to charge them for a color change due to their own mistake. These incidents suggest a lack of accountability and responsibility on the part of the salon in rectifying their own errors.

Another complaint was regarding appointment times. One customer mentioned that even with an appointment, they had to wait for over an hour to be seen by their preferred nail technician. This indicates poor scheduling and time management on the part of the salon, which can be frustrating for customers who have made appointments to avoid long wait times.

In conclusion, Nail Fever has strengths in terms of customer service and certain skilled employees. However, weaknesses include lack of attention to detail, rushed services, lackluster customer service, and poor handling of mistakes or issues. These weaknesses can greatly impact the overall customer experience and should be addressed in order to improve the salon's reputation and customer satisfaction.

Best TL Reviews

I’m so disappointed,please avoid this place. I’m a very busy person and this was a last moment pedi and mani,I decided to give them a chance..worst mistake ever,I ended up having 2 completely different colors on my pedi and mani.....not explanation at all. Paint all over my fingers,seriously? You charged $50 and can’t even do a right manicure? I’m so frustrated right now. IF I CAN SAVE AT LEAST ONE PERSON WITH THIS REVIEW ILL BE HAPPY.

I stated coming here a year ago for my Lashes and pedicures, Bonnie is amazing, the customer service here is awesome, they acknowledge you when you walk and I have never waited long. I refer my friends and family often. Love this place!

Not happy. I get manicured about once a month and this location does not trim out the cuticle at all. Why? They should ask if don't want it done or at least advise the client that they don't clean out the cuticle..

I went to this place after moving to the area and wanting a new spot.

Bon was nice but she rushed through my set. I have bubbling, red spots and she nicked my finger and made me bleed.

Should have known not to ask her to do my eyebrows but when I did, she gave me a chemical burn with their cheap wax and tinted my eyebrows red. She didn't charge me for the eyebrows but I needed to go to the doctors for the pain.

Please save your money and go somewhere else

The actual manicure and pedicure were well done by the lady in the very front (I guess I got lucky!!). The issue was that (and this is the second time this happened) she rushed through the process and towards the end of the appointment she decided to let me know that I wasn’t an “easy customer”, that she “knows” how to do her job and that I have a “bad vibe”. I was astonished and had no words. Finally, I pointed out to her that as a customer, I had the right to respectfully tell her how short I liked my nails or if my feet are ticklish (which I did at the beginning of the appointment). I couldn’t believe how rude she had been and how forward. I wished I would have read the reviews earlier. I will NOT go back. These people have cero customer service skills and seem to not care at all.

Service

This happened on Saturday that I came to do my nails I came back to get them fix but the way to fixed was to put another color on top. Today monday I came back to ask for a color change because even the color they put 1st wasn't the color I ask, 2nd I got bubbles I didn't pay $50 dollars for this mediocre job.

And the way to fixed it was putting a different color on top which came with bubbles.

Came back to change the color. The lady that seats in the front told the other girl that she needed to charge me or they can put another color in top.

Excuse was is not my fault the nail polish was is bad.

Never again in this place !

The lady in the front RUSHED through taking absolutely no care or time in what she was doing. It took the man behind her the same amount of time to do a full set on someone else as it did for this woman to do my set and a pedicure. I spend $115 dollars there today and now instead of dealing with that place again, I have to go somewhere else to get them fixed. I do not recommend!

Had 10:45 appointment with Bonnie.....she was busy. Brandon stepped in, started and completed my refill and I am still waiting for Bonnie. It's 11:25 and I am still waiting for her. What is the point of making an appointment if your wait time is over an hour.