L C Spa & Nail

+1 630-678-0818

531 E Roosevelt Rd, Lombard, IL 60148 United States of America

Open Today: -

Quick Facts About L C Spa & Nail

L C Spa & Nail place has both strengths and weaknesses based on the comments provided.

One of the strengths mentioned is the great service and ability to accommodate customers quickly. Customers praise the salon for providing fast service and leaving them with fabulous nails. This indicates that the staff is efficient and skilled in their work. Additionally, customers appreciate the salon's expertise in acrylics and designs, suggesting that the staff is knowledgeable and capable of delivering high-quality results in various nail treatments.

The positive comments also highlight the salon's ability to create a relaxing and comfortable environment. Customers appreciate the pedicure service, noting that they felt relaxed and at ease during their visit. This suggests that the salon prioritizes customer satisfaction and aims to create a pleasant experience for their clients. The positive experience mentioned in the first review also indicates good communication skills from the staff, ensuring the customer's comfort throughout the service.

Another strength of L C Spa & Nail place is the loyalty of some customers. One customer mentions having been a regular for eight years and still loving the owner and the technician's work. This indicates that the salon has built a loyal customer base who appreciate their services. The fact that the customer is willing to drive 20 minutes to get to the salon despite moving further away also speaks to the quality of the services provided.

However, there are also weaknesses that can be identified based on the negative comments. One of the main criticisms is the issue of durability and quality. Several customers mention their nails chipping shortly after receiving a service, which indicates that the nail treatments may not have a long-lasting effect. This suggests that the salon may need to improve their attention to detail and ensure that their services are durable and of high quality.

Another weakness mentioned is the lack of accountability and inconsistency in the salon's point system. One customer shares their disappointment in finding out that their visits were not being registered in the salon's system, despite having trusted the staff to do so in the past. This indicates a lack of trust in the salon to follow through on their promises and to provide accurate information to customers. This may be an area where the salon needs to improve their record-keeping and communication with customers.

Additionally, two negative reviews highlight issues with the staff's attitude and professionalism. One customer mentions how they were treated rudely when they arrived for a pedicure, with the staff member displaying a dismissive attitude. Another customer mentions the staff not explaining the different pedicure options and providing a rushed and inadequate service. These comments indicate poor customer service skills and a lack of attention to the customer's needs.

In conclusion, L C Spa & Nail place has strengths in terms of efficient service, expertise in acrylics and designs, and creating a relaxing environment. However, there are weaknesses regarding the durability and quality of the services, inconsistency in the point system, and instances of poor customer service. These weaknesses suggest areas where the salon could improve to provide a more consistent and satisfactory experience for their customers.

Best TL Reviews

Great service! Always gets me in fast and leaving with the best nails! Does a great job on acrylics and designs!

Paid $48 for a acrylic fill-in over my natural nails with a no-chip polish. Two days later my nails are chipping. This was a waste of time and money. I definitely will not be back!

:-) My first review on first visit:

"Came in for a pedicure. I was recommended this place by family. It was a great recommendation. I have never been so relaxed. She didn't hurt me or tickle me. That never happens for me because of my feet issues. She also kept good communication with me to make sure I was comfortable the whole time. I wish I caught her name. But she was fantastic!"

:-( Second review on second visit:

I was very disappointed in my service this time. My nails weren't painted evenly and my nails weren't filled evenly either. It was all jagged. I paid $85 plus tip for the no chip before my little vacation. And it's too late to get them fixed before my trip. I already live over an hour away from this place. But it was recommended to me by my family. So, I drove all the way our there to get the job done properly just to be let down.

I've been coming here 8 years now and I love the owner she's great. Very talented nail tech. I moved 20 minutes away and still come out this place cause I just love their work.

I like how they do my nails every time I go; they have a great selection of no chip colors. The only thing I really don’t like is that they do not take ownership for their mistakes, especially with their point system (collect 200 and you get $10 off your next service).

I have been going to them for over a year, and I get my nails done about every 3, sometimes 4 weeks. I always trusted them to put in my points (all they would ask for is my phone number to put in my points), but last time I went I actually waited to see that they had inserted my points and they told me I was not registered. So, all the times I trusted them to put my visit into their system, they just were not doing it.

Bottom line: good nails, but can’t trust them to follow through.

My first time here I got a no-chip and the staff was very patient and even suggested a hot wax treatment to strengthen my nails. Very helpful and professional, loved how my nails came out! I have a question though, I had one of my nails chip and a piece of polish peeled off, would I be able to return to get only that one fixed (my thumb nail)?

Place is neat and clean but staff is rude. They did not explain the different pedicures they have and just assumed I wanted the basic one. They did not take the time to do message or scrub, my pedicure from start to finish was less than 10 mins. They do use the Pravin wax but for 2 minutes. There are better places out there with better service.

First time going in because it was recommended and never coming back. As soon as I walked in the girl at station looked me up and down and said what do you need I said pedicure and she, with an attitude, said uh you have to wait a half an hour. Granted there was no one waiting. I don’t mind waiting but her attitude was just rude I decided to leave.