Quick Facts About La Nails
Despite the positive experiences shared by some customers, the overall feedback indicates that La Nails place has some significant weaknesses. These weaknesses include unprofessionalism, poor customer service, and inconsistency in the quality of work. However, it is important to also consider the strengths of the business, such as the skill of certain staff members and the positive atmosphere during some visits.
One of the weaknesses of La Nails place is the unprofessionalism and poor customer service exhibited by some staff members. One customer recounts feeling ignored when they walked into the salon, with employees on their phones instead of attending to customers. This type of behavior can leave customers feeling uncared for and unvalued, which is a significant weakness for any business. Additionally, the same customer mentioned that they were told there was no time for a polish change and a manicure, despite the salon having no other customers at the time. This lack of flexibility and refusal to accommodate customer requests further adds to the perception of poor customer service. In contrast, another customer mentions that the staff was friendly and provided a great experience, indicating that there may be inconsistency in the level of customer service provided by different staff members.
Another weakness of La Nails place is the inconsistency in the quality of work. One customer reports that their polish started cracking less than a week after their visit, and when they raised this issue to the salon, they were met with unprofessionalism and a lack of willingness to fix the problem. This lack of accountability and failure to stand by their work can be a major drawback for a nail salon, as customers rely on the salon to provide quality and long-lasting nail services. However, it is worth noting that another customer had a positive experience on their first visit and stated that they would definitely return. This suggests that there may be variability in the quality of work depending on the specific staff member performing the service.
Despite these weaknesses, there are also some strengths of La Nails place. One customer specifically praises a staff member named Penny for providing a good pedicure and engaging in pleasant conversation. This indicates that there are skilled and personable employees at the salon who are capable of delivering a positive customer experience. Another customer, who initially did not want to go for a pedicure but ended up enjoying it, also highlights the kindness of the staff. These strengths suggest that La Nails place may have the potential to provide a good experience to customers who are attended to by the right staff members.
In summary, the strengths and weaknesses of La Nails place are evident from the feedback provided by customers. The weaknesses include unprofessionalism, poor customer service, and inconsistency in the quality of work. On the other hand, the strengths include skilled and friendly staff members who can create a positive atmosphere. It is important for the salon to address these weaknesses and ensure that their staff members consistently provide high-quality services and professional customer service to maintain and attract customers.
Best TL Reviews
Normally I would have given this business a high rating but the unprofessionalism in the response I had gotten when my polish started cracking less than a week later and they didn’t want to do anything about it, I will not be returning to this nail salon. Sad when you’ve been a returning customer and it seems like they couldn’t careless if you went and took your business elsewhere. Had to push and express my disappointment, where a refund was finally issued when all I really cared about was them fixing my nails. Didn’t really care much for a refund, just to stand by their work.
Very good...perfect application Staff very Friendly made experience
great
Normally I would have given this business a high rating but the unprofessionalism in the response I had gotten when my polish started cracking less than a week later and they didn’t want to do anything about it, I will not be returning to this nail salon. Sad when you’ve been a returning customer and it seems like they couldn’t careless if you went and took your business elsewhere. Had to push and express my disappointment, where a refund was finally issued when all I really cared about was them fixing my nails. Didn’t really care much for a refund, just to stand by their work.
Very good...perfect application Staff very Friendly made experience
great
RUDE.
Not one customer in the place @4:30pm! I was ignored when I walked in two employees on their phones. I was told that they didn't have time for a polish change and a manicure.
I will not recommend nor will I return!
My first visit was last week and he did a good job. I'll definitely go back.
I want to give Penny the gal that gave me a pedicure Kudos my feet feel amazing and the conversation was so good my daughter treated me for my Birthday
My Daughter surprised me by taking me. I really didn't want to go but I didn't want to disappoint her, I've never had a pedicure before... Ended up enjoying it. The Lady was very nice and .
La Nails Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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