Quick Facts About HN Spa & Nails
HN Spa & Nails has received a mix of positive and negative reviews. In order to assess the strengths and weaknesses of the place, we will analyze the comments provided by previous customers.
Starting with the strengths, several comments highlight the attentive and detailed service provided by the staff. Customers appreciate the care taken during pedicures and manicures, with a focus on not rushing through the process. This indicates that the staff members are dedicated to ensuring customer satisfaction and providing high-quality work.
Furthermore, the kind and loving atmosphere of HN Spa & Nails is praised by customers. This indicates that the staff creates a welcoming environment that makes customers feel comfortable and relaxed during their visit. A loving atmosphere can contribute to a positive overall experience and increase customer loyalty.
Customers also mention the reasonable prices at HN Spa & Nails. This is likely a strength for the business, as competitive pricing can attract customers who are looking for affordable nail care services. Offering reasonable prices allows the place to cater to a wider range of customers and potentially increase its customer base.
Moving on to the weaknesses, one customer expresses concern about the way the staff handles nail fills. The customer mentions that the grinding tools used during the process have caused damage to their nails. This indicates a lack of precision and care when performing this particular service. The staff should pay closer attention to the angle at which they hold the grinding tool and consider using a different type of tip to avoid causing damage to the customer's nails.
Another comment states that the color of the nail polish applied was different from what was initially desired. This suggests a lack of accuracy in color selection or miscommunication between the customer and the staff. While the service was still enjoyable, customers may be disappointed if their expectations regarding color are not met. Improving accuracy in color selection can enhance customer satisfaction and avoid potential disappointments.
One concerning comment describes a negative experience during the removal of nail extensions. The customer claims that the staff member, Kim, was rough and caused damage to their natural nails. Additionally, the customer reports being insulted by Kim when expressing discomfort during the removal process. This incident demonstrates a poor level of professionalism and customer service. It is important for the staff to handle customers' concerns and discomfort with respect and empathy. Instances like these can harm the reputation of the business and lead to the loss of loyal customers.
Another customer mentions disappointment with the overall service and quality received. The customer claims that their cuticles were not properly taken care of and that the placement of acrylic resulted in grown-out looking nails. This suggests inconsistencies in the delivery of services and the skill level of the staff. In order to improve the quality of service, attention should be given to properly cleaning the nails, addressing cuticles, and ensuring that the placement of the acrylic is well-executed.
In conclusion, HN Spa & Nails has strengths such as attentive service, a kind atmosphere, and reasonable prices. However, weaknesses include inconsistency in service quality, potential issues with color selection, lack of precision in certain procedures like nail fills, and instances of unprofessionalism. It is essential for the business to address these weaknesses, particularly regarding professionalism, in order to maintain and improve its reputation and customer satisfaction.
Best TL Reviews
They did a wonderful job with my pedicure. Attentive to detail and not rushed. Kind ladies and loving atmosphere! Please go support this small family run business!
I love this place, I only have one issue with them.
When I get a fill, after they apply the fill, they use a full size tip on their small grinding tools and they don't watch the angle at which they are grinding ... it digs a tiny trench into the lowest area of my nail, between my cuticle and the filled nail.
If they would just take care in either the type of tip they use or if they would be more careful about the angle they are holding their grinding tool they could easily avoid it.
But, they are sweet, kind, they otherwise do fantastic work, for a reasonable price.
Really nice and I love my nails the only thing I don’t like is they got the color different then they showed, I asked for a darker blue and I got a lightish teal blue but the service was nice
Kim is super sweet and does great work! I will be back :)
best nail salon around! my nails are always strong and beautiful without a doubt.
I've been going to HN since moving into the area. The ladies here have always been friendly and helpful. I really appreciate their attention to detail when I go for a pedicure and manicure.
I went here for more than 6 months with Kim, every two weeks, for shellac fill. She did wonderful with the application and fills, and had absolutely no problem. But life happens, and for personal reasons, could no longer afford to pay for nail care like this. So I went to HN as usual and requested to remove them.
Kim was the lady who also removed my nails.
As you can see in the picture below, she took them off so rough and painfully, that they ripped my actual nails in the middle of the nail, straight through to the nail bed. I remember asking her to be gentle, as she was hurting me and I didn't like it.
She called me a "Big Baby" and told me to grow up.
Lets just say, don't go here. Most of the ladies are rude. Kim was the only one that I thought was nice, as I had a good relationship with her up til this point. But now, I don't think i'll ever pay for fake nails again. Total "rip off".
I’m pretty disappointed in my service and quality that I received. I went in for a full French tip set and was charged 46$ my cuticles were not taken care of, the acrylic was placed over not properly cleaners nails and that’s resulting in my nails looking very grown out. I spent 45 minutes filing and shaping my nails properly after spending 50$ for her to do that herself. I will not being going back to this salon ever again and I will stick to Faith Fitch @faithfulnails I’m instagram.
HN Spa & Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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