Quick Facts About Alexia's Nail & Spa
Alexia's Nail & Spa has received mixed reviews based on the comments provided. Let's discuss the strengths and weaknesses of the establishment.
Strengths:
1. Clean and welcoming environment: Multiple comments mention that Alexia's Nail & Spa is clean and creates a welcoming atmosphere for its customers. This indicates that the business places a strong emphasis on maintaining a hygienic environment for its clients.
2. Friendly and accommodating staff: The nail technicians at Alexia's Nail & Spa are described as friendly and accommodating. This is a significant strength, as it contributes to a positive customer experience and helps build a loyal customer base.
3. Skilled massage therapist: The comment highlights the exceptional skills of Tom, a massage therapist at the spa. Offering unique techniques and memorable experiences can set the establishment apart from its competitors and attract customers seeking a high-quality massage service.
4. Convenient hours and ample parking: The salon's convenient hours and ample parking facilities are mentioned as positive aspects. This makes it easier for customers to schedule appointments and reach the spa without facing parking issues, enhancing customer satisfaction.
5. Variety of nail services: The establishment offers various services such as manicures, pedicures, gel manicures, and dip color options. Having a wide range of services can cater to the diverse needs of customers and increase the salon's appeal.
Weaknesses:
1. Inconsistent service quality: One customer expresses dissatisfaction with the pedicure service, stating that their nails were trimmed and filed unevenly, and the nails were painted before the massage. This inconsistency in service quality can be a weakness, as it may lead to negative customer experiences and potential loss of business.
2. Pricing confusion and dissatisfaction: Another comment mentions an issue with pricing, where the customer was charged significantly higher than their previous visit. The disagreement with the nail tech over the gratuity further adds to the negative experience. This highlights a weakness in the establishment's communication and transparency regarding pricing, which can impact customer trust.
3. Rushed service: A customer claims their pedicure was rushed, with the nails not painted in the correct order. This indicates a lack of attention to detail and time management, potentially making customers feel undervalued and dissatisfied.
In conclusion, Alexia's Nail & Spa has various strengths such as a clean and welcoming environment, friendly and accommodating staff, skilled massage therapy services, convenient hours, ample parking, and a variety of nail services. However, weaknesses include inconsistent service quality, pricing confusion and dissatisfaction, and rushed service. Addressing these weaknesses can help the establishment improve customer satisfaction and loyalty.
Best TL Reviews
I went there this afternoon to get some self care Pedicure. I read some reviews and my sister also highly recommended them. I am so satisfied with the whole experience ESPECIALLY Tom. The place is clean and welcoming. The nail techs were very friendly and accommodating. My favorite part was when Tom started giving me feet massage and also used some hot stones. His technique itself with the massage was beyond memorable than the pedicure itself. I can say it, because I’m a also a massage therapist. I had also then mentioned if I could still get a simple manicure if it were only possible since I realized they were short handed. I was totally fine if it didn’t happen. But Tom called another nail tech who so carefully worked on my hands while my feet were getting pedi. Again, I am grateful for the experience. This place made me feel VIP. Thank you Alexia’s nails!
To future clients, call ahead for your appointment. You won’t regret choosing this place for your nails ❤️.
Wonderful family owned business. The only place I get my nails done. Make an appointment as they book up fast. The massage chairs are amazing as is the hot stone massage as part of their pedicure service. Typically there is a movie playing for our enjoyment. The staff is top notch.
I LOVE this salon for its convenient hours, ample parking, clean facility, kind staff and of course their talent for manicures and other services. I’ve been going routinely for about 2 months now and I always leave loving my nails!
Wife got a manicure and it turned out awesome. Rushed her out the door though n nails weren't totally dry
Always great, polite service with excellent quality work. I typically get a dip or gel manicure and they always last and look beautiful. Most recently I got a dip manicure with color changing nails, so unique!My favorite salon.
The first time we went I paid $ 35.00 for a regular pedicure for women and $ 20.00 for men that was 2 months ago or less, today I went and they charged me $ 80.00 for the SAME SERVICE, when paying we told her a
$5.00 tip to which she got angry and said that we were I would put $ 10.00 not $5.00 !. We paid but we really found that $ 80.00 for 2 REGULAR PEDICURES was an abuse so we asked to speak to the owner and he said that $ 35.00 woman and $ 40.00 man was correct, I'm sorry but I'm leaving with a bitter taste and I am very clear that they saw us THE FACE! I feel silly
Love Alexia’s!!! I have been going here for years and I’m never disappointed. Great value and I always leave happy. They are so nice and welcoming, so it makes you feel good about giving them your business. They also have tons of gel and dip color options. If you haven’t tried here, you need to!!
Clean, precautionary measures taken. The man at reception is friendly, welcoming, and helpful. However, this was probably the worst pedicure I've ever had. Nails trimmed and filed unevenly, nails painted before the massage. Completely rushed and done out of order. I may try this place again with a different tech, but am unsure.
Alexia's Nail & Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places
Other Places
13. Custom Nails