Urban Escape Day Spa

+1 303-278-1709

1299 Washington Ave, Golden, CO 80401 United States of America

Open Today: Closed

Quick Facts About Urban Escape Day Spa

Urban Escape Day Spa has several strengths that contribute to its positive reputation and customer satisfaction. Firstly, many customers appreciate the high-quality services provided by the spa. Several comments mention the exceptional massages, facials, and nail services. Customers have described the experiences as luxurious, pampering, and stress-reducing. The positive testimonials indicate that the spa has skilled and knowledgeable staff who are able to provide excellent treatments.

The cleanliness of the spa is also highlighted as a strength. One customer who is an esthetician and spa owner herself commended Urban Escape for its cleanliness and friendly staff. This demonstrates that the spa maintains a high standard of cleanliness, which is crucial for customer satisfaction and comfort.

Additionally, the welcoming and accommodating nature of the staff is mentioned in multiple comments. Many customers appreciate the helpfulness and kindness of the receptionists who assisted them in planning a spa day or scheduling appointments. This positive interaction with the staff contributes to a pleasant overall experience for customers.

The ambiance and atmosphere of Urban Escape Day Spa are also praised in the comments. Customers mention the relaxing and peaceful environment, which helps them to unwind and decompress. This indicates that the spa is successful in creating a soothing and tranquil atmosphere that enhances the customer's relaxation and enjoyment.

Another strength of the spa is the variety of treatments and services offered. Customers mention receiving facials, massages, and nail services, highlighting the spa's comprehensive range of options. This allows customers to select the treatments that best suit their needs and preferences, making the spa an attractive choice for a variety of individuals.

Despite these strengths, there are also some weaknesses that Urban Escape Day Spa should address. One customer mentioned a negative experience with the front desk, stating that they were not very helpful and there was an issue with using the balance on a gift certificate as a tip. This indicates a potential problem with the customer service at the front desk, which could negatively impact the overall experience for some customers. Urban Escape should ensure that their front desk staff is well-trained and provides excellent customer service to avoid any further negative experiences.

Another customer mentioned encountering difficulties in scheduling an appointment and arriving to find the spa closed. This suggests a breakdown in communication or organization, resulting in a major inconvenience for the customer. Urban Escape should work on improving their scheduling system to make it more efficient and ensure that appointments are properly recorded and honored.

In conclusion, Urban Escape Day Spa has several strengths that contribute to its positive reputation. The high-quality services, cleanliness, welcoming staff, relaxing ambiance, and variety of treatments all play a role in creating a positive customer experience. However, the spa should address the weaknesses mentioned, such as potential issues with customer service at the front desk and problems with scheduling appointments. By addressing these weaknesses, Urban Escape can further enhance its strengths and provide an even better experience for its customers.

Best TL Reviews

Finally used the gift certificate my boyfriend bought me for Christmas. What a treat! I feel like I owe him now.

The only negative thing I have to say relates to the front desk. The gals weren't very helpful and I was disappointed to hear I couldn't use the balance on my card as a tip. This rule is asinine! The card was purchased with cash and should be honored as such. I know this is a marketing scam to get people back. I was planning on returning regardless.

Brooklyn gave me the most wonderful 90 minute pedicure followed by an amazing 60 minute manicure. Talk about luxury. I almost fell asleep in the chair. It was the best aromatherapy I've had in years. Brooklyn is gentle and thorough and made me relaxed and grateful. She did a marvelous job. I will be back soon... with friends!

The receptionists were so nice in helping plan a spa day for my Mom, sister, and I. Very accommodating. The experience was amazing and we were truly pampered. I will highly recommend to anyone and will be coming back myself.

I had a wonderful experience here. I am an esthetician and spa owner in another state and it is a struggle to find quality in our industry. The spa was clean and the entire staff was friendly. The service (Vitamin c facial) was full of treats: hand mask with heat, scalp massage and lots of steam to soften and smooth my skin. My skin has looked so amazing since the facial. Thanks Ashley and staff for making my vacation even better.

Urban Escape is a relaxing, pampering, stress reducing spa - where I go as much as possible to decompress and feel pampered. The staff is welcoming, and clearly honor the comfort of all clients. I receive regular massages, and have also had facials and frequented the nail services. All of my experiences have been positive. I always feel better when I walk out than I did when I walked in! Wonderful!

I left 3 messages to schedule and never heard back. I finally got a hold of the front desk and scheduled my appt. I am sitting outside of their office for my appt right now and the lights are out/door is locked. No one is here. I'm furious. Worst customer service I have ever seen in this industry. Hoping they give me a refund. This place is ridiculous.

I've had two massages here so far and both have been the best I've ever had. John relieved stress in my lower back that I've had my whole life, and Jess fixed my super tight shoulder in one appointment (I've already scheduled another appointment with her!). I would highly recommend these two, and I'm sure the others are just as amazing!

Had an amazing experience for yet a second time. My husband procrastinated on a spa to set up a valentines massage. 1-2 days before, he called to set up and they, surprisingly, were able to accommodate us. Although we wanted to do the decadence duo, there was not enough time in the schedule, our 50 min massage was absolutely refreshing. I believe my therapist’s name was Matt. He could read my body and understood the pressure I needed to relax and also get those sore muscles from having a newborn and returning back to work. My husband also said his therapist was great. He has an injured foot and she was very gentle in that area but extremely firm where he needed it. The ambience is so nice and relaxing and we finished our massage with wine and chocolates and, course, WATER. Urban Escape really helped us new parents feel connected, relaxed, and present with each other. This was a wonderful Valentine’s Day and thank you to our therapists at Urban Escape.

Received a gift card to here and I am so glad I was introduced! I will be coming back to see Danielle again for a CBD massage. I was not a frequent massage goer but now I will be. She was so in tune with my body and listened to my needs. Beautiful space as well.