Sassy Nail Spa

+1 240-670-6824

6910 4th St NW, Washington, DC 20012 United States of America

Open Today: -

Quick Facts About Sassy Nail Spa

Sassy Nail Spa has garnered a mix of positive and negative feedback from customers. In order to analyze their strengths and weaknesses, we will examine the comments provided.

Starting with the strengths, many customers praise the professionalism of the staff. They mention that the staff ensures customer satisfaction and is willing to go the extra mile to accommodate difficult design requests. This indicates that the salon has skilled technicians who are trained to deliver high-quality service.

Additionally, customers appreciate the inclusivity and diversity represented by Sassy Nail Spa. It is a black-owned and woman-owned business, which supports local entrepreneurship. This aspect attracts customers who prioritize supporting minority-owned establishments, contributing to the growth of the business.

Moreover, the positive comments highlight the exceptional customer service experienced both during appointment booking and in-store interactions. Customers mention that staff members were attentive, helped them with color choices, and created a welcoming environment. This emphasis on customer service indicates that Sassy Nail Spa values the satisfaction and comfort of their clients.

Furthermore, Sassy Nail Spa receives praise for consistently delivering great service and beautiful nails. This suggests that the salon has developed a strong reputation over the years, attracting loyal customers who continue to rely on their services.

On the other hand, the comments also point out some weaknesses that Sassy Nail Spa should address. One recurring issue is the inconsistency in meeting customer nail preferences. Some customers have mentioned that their nails were not done as requested and that regular polish was applied instead of gel, leading to dissatisfaction. It is essential for the salon to ensure consistent adherence to customer preferences and upgrade their quality control measures.

Another complaint revolves around the wait times and lack of greeting upon arrival. One customer mentioned waiting for 15 minutes without being acknowledged, causing them to leave. This indicates a potential flaw in managing customers' appointments and lack of prompt customer service upon arrival. Implementing better organization and prompt greeting protocols can enhance the overall customer experience.

Furthermore, negative feedback highlighted the unprofessional behavior of some staff members. One customer mentioned that a nail technician was indifferent to addressing their concerns and blamed the customer for the mistake. Another customer criticized the presence of a staff member who allegedly smoked weed in front of the salon. These behaviors not only reflect poorly on the salon's professionalism but also create an uncomfortable environment for customers. Addressing these issues promptly, retraining staff, and enforcing disciplinary measures can help rectify this weakness.

Lastly, one customer mentioned the uncomfortable wooden chairs and the owner's delayed response to addressing concerns. This suggests that the salon should consider upgrading their furniture to enhance customer comfort. The delayed response from the owner indicates poor communication and lack of ownership in improving the salon's shortcomings. The owner should strive to be more responsive and take proactive steps to address customer concerns promptly.

In conclusion, Sassy Nail Spa has several strengths, including professional staff, exceptional customer service, and its status as a black-owned, woman-owned local business. However, there are weaknesses that need attention, such as inconsistent nail service, long wait times, unprofessional behavior by staff members, uncomfortable chairs, and delayed responses to customer concerns. Addressing these weaknesses can help improve the overall customer experience and solidify Sassy Nail Spa's reputation as a top-notch nail salon.

Best TL Reviews

The staff is always professional & I have never been disappointed!! Even when I have a difficult design or request, they go out of their way to make sure I get what I want. They’ve been very patient, especially with my aunt who has special needs & my grandmother. Plus, it’s a woman-owned, black-owned, local business. I drive across DC to see them & get exceptional service every time!

LOVE THE VIBE AT sassy. Customer service when booking my appointment via phone and once I got into the store was excellent. My nail tech, Nintendo, helped me choose my Fall color. He was attentive and fulfilled my many requests professionally. Will return. Added bonus it is Black-owned! I enjoyed this Spa pedi!!

I live around the corner from this shop and I will be going elsewhere from now on. I’ve only been there twice, and both times my nails were not what I asked for and we’re messed up before I left the shop. I asked for gel, both times, and both times I was given regular polish that smeared before I left… I figured the first time back in May was a fluke, but it just happened again today. I was hoping it was just a hiccup, but the technician didn’t even seem interested in fixing the issue and was blaming me for the mistake.

I am also in service and hospitality, if I treated my guests this way I’d be out of a job. I will not be returning.

Sassy is my go-to salon. Not only do I get to support a sista but I consistently get great service and beautiful nails.

Shari hooked me up with pretty black matte dip powder on coffin w/ some jewels while i was treated to a cute little peppermint cream drink to celebrate xmas & the holiday season ????♥️????

Misha & the Sassy team make it easy to support Black-owned! Thanks ladies and happy holidays ????

I used to go here all the time it's in my neighborhood but the last time I had an appt I went in & the vibe was meh. No one greeted me I waited for 15min & left.

I've been going to Sassy for 15 years. The owner is amazing and has some great great workers. Kudos to running a successful business that is accessible and in our neighborhood.

very clean, nice technicians, a little slow on gel removal, so leave some extra time.

DO NOT COME HERE! There were only two great nail techs here they left and got their own shop. The other nail techs aren’t good at all! I schedule an appointment I arrive a bit early just in case, I notice the nail tech I had schedule for. Was doing someone’s pedicure once I arrived, I told the receptionist to get some clarification on what’s going on. She was highly confused and didn’t help, I messaged the owner Sassy on IG. She ignored my messages and kept posting pictures on the shop page. Later she got back to me and try to turn the whole situation on me saying I arrived early. You should be thankful I was a bit early for my appointment, but still the nail tech would have not been done in time for my appointment. Another issue is the very uncomfortable wood chairs for customers to sit on. Also let’s not forget about the only guy who works in the nail shop. He spends all day in front of the nail salon smoking WEED which the owner knows. This place nail shop really is ghetto and unprofessional now save yourself the time and money!!

As you can see from the owner response to my review, she is EXTREMELY LATE to address concerns. I wrote this review over one year ago, I see recent reviews from other customer not much has change. Nothing but excuses from the owner, there is no ownership in improving their mishaps. There is no reason tech should lap appointments especially if there is a receptionist or manager there. I arrived to my appointment 15 mins early, at 3:15 my appointment was for 3:30 the nail tech was just stating on a pedicure. At 3:45 I left the nail salon the receptionist knew I had an appointment and did nothing to assist so I left and went to a different salon. The salon did have cheap wood chairs at the time that I had visit. One of the nail techs was outside smoking weed with some guys next door at the barbershop. Right in front of the salon while the salon door was open. Sassy customer service and overall service was HORRIBLE!!!