Quick Facts About City Nails
City Nails place has received both positive and negative comments from customers. In order to examine their strengths and weaknesses, we will analyze each comment individually and highlight the main points.
The first comment states, "Beautiful nails. Nice customer service. Paid $108 for pedicure, fill in, broken nail, and French tip. All gel polish. Would come again." This comment highlights the strengths of City Nails in terms of the quality of their work and their customer service. The customer indicates that they were satisfied with the outcome of their nails and appreciated the friendly service. This suggests that City Nails is capable of delivering beautiful results and creating a positive experience for their customers. Additionally, the fact that the customer states that they would come again indicates a level of satisfaction that may lead to customer loyalty.
The second comment praises the female owner and Jackie, emphasizing their expertise in doing nails and lashes. It also mentions that this customer has been going to City Nails since they were 15 years old and highly recommends it. This comment indicates a long-standing positive relationship with the salon, suggesting that City Nails has built a reputation for excellence over the years. This can be considered a strength as it indicates that the salon has gained the trust and loyalty of its customers.
The third comment highlights the speed and efficiency of City Nails. The customer states that they are in and out quickly even when the salon is crowded. This indicates that City Nails is able to handle high demand and provide relatively quick service. Fast service can be an attractive quality for customers who are looking for convenience and don't want to spend an excessive amount of time at the salon.
On the other hand, the fourth comment presents a negative experience from a customer who purchased eyelash extensions. According to the comment, the extensions were poorly placed, causing pain and discomfort. The customer also recounts a negative interaction with a staff member who refused to refund the service. This comment highlights a weakness of City Nails in terms of their quality control and customer service. Customers expect skilled and professional staff who can deliver satisfactory results and handle issues with grace and understanding.
The fifth comment highlights the cleanliness of City Nails and acknowledges that there may be occasional wait times. However, it also states that the salon always makes up for it. This suggests that City Nails is aware of customer satisfaction and tries to rectify any inconveniences that may occur. This can be seen as a strength, as it shows that the salon is committed to maintaining a clean and organized environment and values customer satisfaction.
The sixth comment expresses disappointment with the service provided by the technician and manicurist. The customer states that their foot calluses were not properly taken care of and their fingernails were left unpainted. This comment highlights a weakness of City Nails in terms of their attention to detail and meeting customer expectations. In the service industry, it is crucial for businesses to deliver what was promised and ensure that customers leave satisfied.
The seventh comment simply expresses satisfaction with the appearance of the nails and the reasonable prices offered at City Nails. This comment suggests that the salon is successful in delivering aesthetically pleasing results while offering competitive prices. This can be considered a strength as affordability and quality are important factors for many customers when choosing a salon.
Finally, the eighth comment describes a negative experience with a technician named "Cute" or "Qute" who caused significant damage to the customer's nails. The comment also mentions poor customer service and staff speaking disrespectfully about customers. This comment highlights severe weaknesses in City Nails, including their lack of concern for nail health, poor customer service, and unprofessional behavior. These issues can significantly damage the reputation and credibility of the salon.
In conclusion, City Nails demonstrates strengths in delivering beautiful nails, providing friendly customer service, offering reasonable prices, and maintaining cleanliness. However, weaknesses are evident in terms of quality control, attention to detail, customer service, and professionalism. It is important for City Nails to address these weaknesses in order to improve customer satisfaction and maintain a positive reputation in the market.
Best TL Reviews
Beautiful nails. Nice customer service. Paid $108 for pedicure, fill in, broken nail, and French tip. All gel polish. Would come again.
Love this place been goin here since I was 15yrs ole, I'm now 34... The female owner & Jackie are the best on my nails and she kills it with my lashes. Highly recommended
Just started getting my nails done after about 10 years and they stress so amazing!!! I never have any issues, they give me what I want, and make great suggestions. Everyone is nice and even when is crowded I'm in and out in no time!!!
I purchased eyelash extensions, they were horribly placed and done in a rush. It was late when she was done, I was there 3 hours for mani/pedi/lashes. When I woke up the next morning the glue had fully hardened and my upper eyelid was glued together and painful. I returned to the salon to get them removed and refunded, where the guy was rude and refused. He stated it was the next day and wouldn’t refund it. They were ugly about a situation that was out of my control. I’ve been having my lashes done for 2+ years with no issues. Would not recommend.
Always nice and clean. I’ve had to wait before but they always make up for it.
Disappointed. Technician did not scrape my foot calluses although I requested. Manicurist did not paint my fingernails. When I asked why she didn't finish she just looked at me and said $49.00. I paid and left. Probably will not return.
Nails always looks nice I just love this place and reasonable prices
I got my nails done by “Cute” or “Qute” on my second visit. A new & full set. By day 3, all my nails started coming off, both of my pinky fingers now have no nail bed or natural nail because she did not apply the acrylics right. They do not care about nail health whatsoever. Aside from my two pinkies, the rest of my nails are completely damaged & is going to takw months to heal. All my nails have been bleeding under the nail bed & I have major dents in my nail beds. I do not recommend this salon AT ALL. The customer service is awful. They do as they please without customer discernment. They will blatantly talk about you like you’re not there or don’t exist. City Nails does not even deserve a ONE STAR rating.
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City Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | Closed |
How to go there
Location
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