Smiley's Beauty Supply

+1 910-848-2380

2090 Club Pond Rd, Raeford, NC 28376 United States of America

Open Today: -

Quick Facts About Smiley's Beauty Supply

Smiley's Beauty Supply place has strengths and weaknesses based on the comments provided. Here is an analysis of the strengths and weaknesses:

Strengths:

1. Security: The store has a strong emphasis on security, which can be seen in the commenter's mention of not needing to use their debit card and the requirement of showing ID. This can be seen as a strength as it shows that the store takes measures to protect the customers' financial information.

2. Spacious store: The comment mentions that the store is big and spacious. This is a strength as it provides a comfortable and welcoming environment for customers to browse and shop for products.

3. Friendly and helpful staff: Multiple comments mention the friendliness and helpfulness of the owner and staff. This is a significant strength as it creates a positive customer experience and builds customer loyalty.

4. Diverse product stock: The comment mentions that the store has a diverse product stock. This is a strength as it offers customers a wide range of options to choose from, catering to different hair and beauty needs.

5. Non-harassment policy: The comment states that customers are allowed to do their shopping without any type of harassment. This is a strength as it ensures that customers can have a stress-free shopping experience.

Weaknesses:

1. Racist behavior: One comment mentions racist behavior by the owner and staff. This is a significant weakness as it can create a negative and unwelcoming atmosphere for certain customers. It is important for businesses to promote inclusivity and treat all customers with respect.

2. Return policy: A comment mentions a negative experience with the store's return policy. The customer was denied a return because they did not notice that an item was missing when they purchased it. This can be seen as a weakness as it suggests that the store has a strict return policy that may not always be customer-friendly. A more flexible return policy could improve customer satisfaction.

3. Poor customer service: One comment mentions poor customer service, stating that they were kept waiting for over 30 minutes for the store to open. This is a weakness as it shows a lack of consideration for the customers' time and can lead to a negative perception of the store.

4. Off-putting owner: Another comment mentions the off-putting behavior of the Asian owner. This is a weakness as it indicates that the owner may not have good interpersonal skills, which can negatively impact customer interactions and overall customer satisfaction.

In conclusion, Smiley's Beauty Supply place has strengths in terms of security, spacious store, friendly and helpful staff, diverse product stock, and a non-harassment policy. However, the store also has weaknesses such as instances of racist behavior, a strict return policy, poor customer service, and an off-putting owner. Improving these weaknesses would be crucial for enhancing the overall customer experience and reputation of the store.

Best TL Reviews

Well Raeford is officially turned out. Went here today and never had to use debit. Would have shown I.D with all the security it has.. usually my receipt is stapled but not today. It was given to me two receipts. Then she pat her head and proceeded to tell me to have a nice day. I never said anything to her about her work ethic in here but maybe guilty conscience plays a role .

Went into this store even though I’ve heard of racist behavior by the owner and staff. I can only encourage you to buy from black owned establishments. In facts there’s one less than 5 miles from this store. When I asked the owner about her behavior she asked me to leave which is perfectly fine, it’s her establishment. I will not spend my money here no matter how many options are in that store.

Big spacious store, owner was very friendly and helpful and the associate she has working in the store was AMAZING,! His customer service skills are wonderful

If I could give a BIG FAT ZERO!!!!……I would! I have been waiting for OVER 30 minutes for this place to open. First time coming here and I will not come again. HORRIBLE! Definitely Don’t Want To Spend My Money With This Establishment!

1st time visiting a hair supply shop and they made me feel so at home. I don't know the guys name there but he's super awesome. No judging, very helpful, and answered all of my questions. I will be a repeat customer based on just his interaction with me. ????

Lots of options but, I will never go back again! I spent 60.00 in one visit and decided that I didn't like the color of a product I purchased and they were gonna let me return it ,but i was told that I couldn't return it because something was missing out of the packet (that was already opened when I bought it). I didn't notice that a piece was missing when I initially purchased the item didn't even know it was included until I came into return the item within an hour after I purchased it. They told me, "sorry, next time we'll check for quality assurance" . Next time , I'll just purchase from Hair Guard

Being the quality/ price conscious customer that I am, I went into this establishment. The Asian owner was very off putting. When I inquired about the prices she said “I already told you, what the prices are” and looked away rudely to ask others do you want some help. This was one of the few times I have been in this store and needless to daybreaks I shall not return.

The owner is very friendly and helpful. They have a very diverse product stock. They let you do your shopping without any type of harassment. I definitely recommend this beauty supply store.