Quick Facts About Golden Touch Pet Grooming
Golden Touch Pet Grooming has received a mix of positive and negative feedback from its customers. In order to analyze the strengths and weaknesses of the grooming place, we will consider the comments provided.
Starting with the strengths, one recurring theme in the comments is the professionalism and friendliness of the staff. Multiple customers appreciate the courteous and professional attitude of the groomers at Golden Touch. This is a significant strength as it contributes to creating a positive customer experience, making customers feel valued and respected. The mention of the groomers treating the pets like family also highlights their commitment to providing excellent pet care.
Affordability is another notable strength of Golden Touch Pet Grooming. Several of the customers mention that the groomer's prices are reasonable and even lower than their expectations. This is a significant advantage as it attracts customers who are budget-conscious and seeking quality services at an affordable price.
The positive before and after photos shared by one customer further supports the quality of grooming services provided at Golden Touch. The customer's dog looking happy and well-groomed after their visit is a testament to the groomer's skills and attention to detail. This visual evidence of the groomer's abilities can be a persuasive factor when potential customers are choosing a grooming place.
Another strength mentioned is the helpfulness and patience of the staff. This is particularly important for customers who have dogs with anxiety or specific needs. The fact that Golden Touch is able to handle and groom dogs with anxiety shows their commitment to providing a comfortable and stress-free environment for the animals.
Moving on to the weaknesses, one customer expresses dissatisfaction with their recent experience, stating that their dog felt damp, had ruffled and tangled fur, and smelled medicated. This negative feedback indicates a lack of attention to detail and suggests that the grooming quality may be inconsistent. Inconsistency in service can be a significant weakness for any business, as it raises concerns about the reliability and competence of the groomers.
Furthermore, the comment mentioning the failure of the grooming place to follow up and schedule future appointments raises questions about their customer service. Failing to respond to customer requests and not following up on appointments can lead to frustration and customer loss. This weakness indicates a potential lack of organization or communication within the business.
Lastly, one negative comment mentions an incident where a groomer allegedly bragged about grooming a high-profile client's dog. This behavior can be perceived as unprofessional and disrespectful towards the owner of the dog being groomed. If this incident is true, it is a significant weakness as it reflects poorly on the groomer's professionalism and ethical conduct.
In summary, Golden Touch Pet Grooming has several strengths, including their professionalism, friendliness, affordability, and ability to handle dogs with anxiety. However, weaknesses include inconsistency in service quality, failure to follow up on appointments, and potential unprofessional conduct by a staff member. These weaknesses need to be addressed in order to provide a consistently positive customer experience and improve the overall reputation of the grooming place.
Best TL Reviews
I’ve been taking my dogs here for years.Never had any issues! Always professional and very reasonable on price. I’ve tried different ones around town and no one beats this groomer when it comes to friendliness and courtesy. My dogs look forward to seeing the staff and getting their scarf when they leave. They take pet care to another level. They treat my dog like it’s their family. You won’t be disappointed!!
I was not very happy with the service of my pet. This was my second time taking my fur baby here the first time was great service my pup was taken care of but this last time it was so bad. She felt damp her fur was ruffled and in all different directions! Her nails were all different lengths! She smelled medicated and of wet dog! She has not been happy or left my side since I’ve picked her up! We aren’t to happy about the services we received. We will be looking for a different groomer.
I got my dog in here once and was please, however they never called me back to set up further appointments; which I had requested for every 6 week. Also, the groomer was bragging that the dog on her table belonged to the Udals. Yeah, not cool.
We have been using them for over 5 years and it has always been wonderful!! Our dog gets anxiety around strangers and other dogs, but he always leaves there with a smile on his face!! They show great care and love for our fur babies!! I have shared a before and after of my lil guys face!!
Great people and took loving care of my Sheltie, Bandit and grooming done at a price most reasonable and less than what I expected. There was a small dog in all that fur Golden Touch removed and Thanks!
Most helpful staff and patient. They do great value for the price; more than fair exchange!
Great place groomers are professional and dogs love them as well.
Friendly, fast, efficient, affordable. This is a wonderful local groomer run by people who love and care for your pet. Forget the pet stores, take ‘em to Golden Touch!
I use Danielle to groom my dogs and she is one of the most kindest person for taking care of animals, she has true compassion for their well being. I had an elderly dog and she always made sure he felt comfortable. They come home smelling and looking wonderful. I highly recommend her services
Golden Touch Pet Grooming Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
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