Quick Facts About Penny’s Nails
Strengths:
1. The salon is clean and friendly, making customers feel comfortable.
2. Penny, the main nail technician, consistently delivers high-quality work.
3. The salon provides one-on-one service, giving customers personalized attention.
4. The salon offers unique and creative nail art designs that customers appreciate.
5. Some customers have been loyal to Penny's Nails for months and plan to continue going there, indicating a positive customer experience.
Weaknesses:
1. There were scheduling issues, where a customer's friend was not initially scheduled for an appointment and had to be squeezed in between other appointments. This resulted in rushed service and unsatisfactory nail results.
2. The polish used on a customer's nails started wrinkling the next day, indicating an issue with the application process.
3. One customer complained about their gel nails being too long and causing discomfort, resulting in having them removed. They also mentioned that the staff was rude, unpersonable, and spoke in a way that made the customer uncomfortable.
4. Another customer experienced multiple issues with an older male nail technician, including burning their cuticles, blaming the customer for it, taking frequent smoke breaks during the session, and not following the requested nail length.
5. The comment about the overpricing and the additional charge for nail removal without complete removal also raises concerns about fair pricing and quality of service.
In analyzing the strengths and weaknesses of Penny's Nails, it is clear that there are areas in which the salon excels and areas that require improvement. The cleanliness and friendly atmosphere of the salon, along with Penny's reputation for first-rate work, contribute to a positive experience for many customers. Additionally, the ability to provide unique, creative nail art is an advantage that sets Penny's Nails apart from other salons.
However, several weaknesses have been highlighted by customers. Scheduling issues and rushed service resulted in unsatisfactory nail results, indicating a lack of attention to detail. Additionally, complaints about the polish wrinkling and nails being too long demonstrate lapses in the application and listening to customer preferences. The negative experiences with specific nail technicians, including burns, unprofessional behavior, and racial undertones, are significant concerns that can damage the salon's reputation.
Furthermore, the overpricing, additional charges for nail removal without complete removal, and potential issues with fair pricing suggest a lack of transparency and customer-centric policies.
In order to improve, Penny's Nails should address the weaknesses mentioned above. It is crucial to ensure proper scheduling and adequate time for each customer, allowing for a thorough and satisfactory service. Nail technicians should undergo training to enhance their application skills, as well as communication and professionalism to provide a comfortable experience for all customers. Addressing issues related to overpricing and additional charges is essential to maintain customer trust and satisfaction.
Overall, Penny's Nails has positive attributes in terms of cleanliness, creativity, and satisfied long-term customers. However, addressing the weaknesses and delivering consistent quality service is necessary to maintain a strong reputation and retain customers in the long run.
Best TL Reviews
I called that morning to make an appointment for me and my friend for a full set of arylic nails for each of us and when I got to my appointment they didn't actually schedule her in so they had to squeeze her in between other appointments. The service was blunt and be cause they didn't schedule her in they were rushing for both me and her and our nails did not turn out 1) how we asked or 2) good. The next day after I got them done the polish started wrinkling like it didn't set correctly so now my nails look unprofessional and unfinished. I am frustrated because I paid the whole $60 for this service and my friend also left a 15% tip on top of her $60 purchase despite pur displeasure with the final product. Hopefully this was just a one time mistake but I will not be returning to this business because honestly I'm disappointed.
Thumbs down on this one. Kept telling him to bake my gel nails shorter he didn't want to. Did a nice job on the gel nails but my fingers got so sore from them being too long and getting turned back that I went in to have them removed. They were rude and unpersonable and kept talking in their native language thinking I didn't know what they were saying but I could tell they were saying my last name. I would never go to this place ever again my nails are ripped up torn apart and they were rude and impersonal.. overpriced and they also charged me $15 to remove the nails that they had put on and destroyed my nails and didn't get them completely off the gel nails some if I were you I would never go there,,,
Penny always does first-rate work. My Granddaughter and Mother loves her. Penny's Nails is always clean and friendly. Mom loves the Pineapple rub .
Asked a stranger where she got her nails done because she was rocking some cool nail art. So happy I did because the team here gave me a fantastic set. Loved the artwork and shaping
Penny's nails has a older male nail tech that is absolutely terrible! He burned my cuticles several times & when I said "ouch that burns" he blamed me. My cuticles had lil scabs in them the next day for gawd sake & it wasn't my fault I was very still! He was very rude & seemed highly agitated & it made me very uncomfortable. He also left for 2 smoke breaks in the middle of my nail session. Plus he gave me long nails when I asked for short nails. Never again will I ever go there again absolutely terrible service & maybe he's a lil racist IDK it felt very ugly!
Absolutely love this place. Went as a walk in for the first time and everyone was super friendly and joked with me. I Sked for a cobweb design and the gentleman doing my nails went above and beyond. I will definitely come back.
Fast and friendly. Nice and quiet. One on one service
I love my nails after each visit. I've been going to Penny's for three months now and I plan to give Penny's my buisness from now on. Thank you for the incredible care you take and the attention to detail I receive each time I go.
Place Pictures
Penny’s Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
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