Quick Facts About Southgate Salon
Southgate Salon has several strengths based on the comments provided. Firstly, the salon has a reputation for having friendly and professional staff. Customers appreciate the friendly atmosphere and find the service to be excellent. The employees are described as talented, polite, and skilled at their jobs, which results in customers leaving satisfied and not disappointed. Additionally, the salon is praised for its affordable prices, which are considered fair for the services provided. The salon also has a quick turnaround time, getting customers in for appointments promptly.
Another strength of Southgate Salon is the expertise of its hairstylists. Multiple comments mention specific hairdressers by name, such as Sam, Carolyn, and Paula H, who are commended for their exceptional work. Customers appreciate hairstylists who take their time to explain what they are doing and actively engage in conversations with them. This indicates that the staff at Southgate Salon is knowledgeable and skilled in their craft.
Customers also appreciate the cleanliness of the salon and its promptness. The salon is described as clean and well-maintained, which contributes to a positive overall experience for customers. Additionally, the staff is praised for being prompt and efficient, ensuring that customers do not have to wait excessively long for their appointments.
However, Southgate Salon also has some weaknesses based on the negative comment provided. The most significant issue highlighted is the experience of chemical burns and poor hair dye outcome, which resulted in damaged and unhealthy hair. The customer alleges that the stylist did not take precautions and left the dye on for too long. The customer also mentions being yelled at and flipped out on by the stylist, displaying poor customer service skills. Furthermore, the lack of willingness to let the customer talk to management suggests a lack of proper hierarchy and the absence of a proper channel to address and resolve customer complaints.
In conclusion, Southgate Salon has several strengths that include friendly and professional staff, talented hairstylists, fair prices, quick service, and a clean environment. However, the salon faces weaknesses in terms of customer satisfaction, as one negative comment highlights issues with chemical burns, poor hair dye outcome, and disrespectful treatment by a specific hairstylist. It is essential for the salon to address these weaknesses and improve its customer service and communication channels to provide a better experience for all customers.
Best TL Reviews
Please read.. Worst experience possible it’s been about 2 weeks and my chemical burn scabs on my scalp still have not healed and don’t get me started on what the dye looked like my hair didn’t even need to be bleached definitely not for over an hour while I was complaining in the worst pain I’ve ever had on my scalp but according to my hair dresser beauty is pain and I wanted my hair done My hair turned out blonde grey with orange tips when it was supposed to be dark-medium brown and is now very damaged and unhealthy I got yelled at and flipped out on by my hairdresser over the phone when I politely said how I was unhappy with the turnout and she told to me never contact her again and she should have charged me 200
more than what she did when she told me how much it was going to be she would not let me talk to management and another hairdresser who answered the phone also told me there was no manager for me to talk to so there is no one to reprimand actions like this from the workers in the salon my hair dressers name was Coco please save your scalp and hair do not go to her or here very very sad and traumatizing
It was easy to get an appointment as a new user of this salon. Sam did my hair and she and the other staff were professional and friendly.
I go here because the girls are so friendly, the atmosphere is nice,and the service rocks..
Went to get my hair done by Carolyn, and she did a fantastic job. The price was better than what I imagined. I would call to see her first to discuss what services you want. I am pleasantly pleased, and would highly recommend ❤️
All the employees there are talented, polite, and overall skilled at their jobs. I've never left disappointed.
Their prices are more than fair for wash, cut, blow dry and style. They always get me in pretty quickly.
Absolutely recommend this place.
Paula H cut my hair today and did an amazing job! She took her time explaining what she was doing and knew how to keep the conversation going. I’ll for sure be back. Thank you❤️❤️❤️
Absolutely best place to get anything for your hair needs in Vermilion County hands down! Show them respect & love
Went for the first time today. Paige did a fantastic job--exactly what I asked for. The salon was clean and they were very prompt. All the staff seemed friendly and knowledgeable! My new go-to salon!
Southgate Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 02:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 02:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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