Elegance Nails & Spa

+1 520-744-2610

9190 N Coachline Blvd # 110, Tucson, AZ 85743 United States of America

Open Today: -

Quick Facts About Elegance Nails & Spa

Elegance Nails & Spa has received a mix of positive and negative comments from customers. Let's analyze the strengths and weaknesses of the salon based on these comments.

Strengths:

1. Friendly and welcoming staff: Multiple customers have mentioned that the staff at Elegance Nails & Spa are friendly, willing to talk and joke with customers. This creates a positive and comfortable atmosphere for customers.

2. Clean and long-lasting manicures: Customers have reported that the gel manicures provided by Elegance Nails & Spa are clean and last for a reasonable amount of time (2-3 weeks). This indicates that the salon pays attention to maintaining hygiene standards and quality in their services.

3. Relaxing and enjoyable experience: The salon offers massage chairs for customers to sit in while they wait, providing a relaxing and enjoyable environment. Several customers have expressed that they go to Elegance Nails & Spa to relax and have a good time, rather than rushing out.

4. Reasonable prices: One customer mentioned that the salon offers reasonable prices for their services, including different options for pedicures at various price points. This affordability makes the salon more accessible to a wider range of customers.

5. Skillful nail technicians: Multiple customers have praised the nail technicians at Elegance Nails & Spa, citing their skills and ability to provide great results. This indicates that the salon employs capable staff who can meet customer expectations.

Weaknesses:

1. Inconsistent service quality: Some customers have experienced a decline in service quality during their visits. One customer mentioned that a technician had complained and shown reluctance in providing the requested service. Another customer had a negative experience with the staff not maintaining cleanliness, leading to a fungal infection. Such incidents highlight a lack of consistency in service quality at the salon.

2. Limited range of nail polish options: A customer mentioned that the salon only offers gel nail polish and does not provide regular nail polish. This limitation may disappoint customers who prefer regular nail polish or do not wish to spend extra on gel nails.

3. Lack of transparency: One customer complained about the salon's lack of posted signs displaying service prices. This can create confusion and make pricing random and inconsistent, depending on what the staff members say. Clear and visible pricing information is important for transparency and customer trust.

4. Long wait times and delays: Multiple customers have mentioned long wait times and delays in receiving services. One customer had to wait for more than two hours before getting a pedicure, and another experienced delays lasting almost five hours. Such delays can be frustrating and inconvenience customers, especially if it disrupts their plans for the day.

5. Unsatisfactory results: A customer reported that their acrylic nails came out lopsided and not as requested. This indicates a lack of attention to detail and failure to meet customer preferences, resulting in unsatisfactory results.

In conclusion, Elegance Nails & Spa showcases several strengths such as friendly staff, clean and long-lasting manicures, a relaxing atmosphere, reasonable prices, and skilled nail technicians. However, the salon has weaknesses in inconsistent service quality, limited nail polish options, lack of transparency, long wait times, and unsatisfactory results. Addressing these weaknesses could help improve customer satisfaction and overall reputation.

Best TL Reviews

My mom and I have been regular customers here since we moved nearby (about 2 years). We've never had a bad experience! The staff are friendly and willing to talk/joke with us. We get gel manicures and the occasional pedicure. The manicures are always clean and last about 2 to 3 weeks for us working gals. We go in expecting to wait (they usually have us sit in a massage chair while we do) as they only have 2-3 techs at a time, but it is always worth it! We're typically there for an hour or two depending on the wait. We go to relax and have a good time, not rush out.

I used to love going to this nail salon, but the past two experiences have not been great and I’m not interested in going back anymore. This time, the gentleman doing my nails kept complaining about the size and shape of the nail, saying he didn’t want to do them and kept wanting to add acrylic tips. He didn’t clean up the cuticles and got annoyed when I asked him to re-shape one of the nails so that they would all match. I don’t like to ask them to re-do them, so I just tipped them and left. I will be going to a different salon just to get this shellac taken off.

This place used a Dremel on one big toe to remove thick nail polish. When that nail grew out, it was infected with fungus. Beware. Their tools are not fully sanitized.

Went here for the first time and loved it. Very reasonable prices. $17 for a quick pedicure, $22 for standard, and $27 for callus upgrade. The salon is very clean and they had a large variety of colors. The staff very friendly and kind. The massages chairs were super nice too! Definitely my new favorite spot. Open on Sundays too!

Has to be the best nail salon I've ever been to hands down!! Kind and friendly environment and will that work there

Love my nails. JD did an amazing job. Took my daughter to get her nails painted. And we cant wait to go back. So nice and relaxing.

It started out that I had to wait 25 minutes before I got services done then I got the pedicure 1st which was good and then I got a fill on my nails However they don't have regular nail Polish everything is to buy up for the gel nails if you dont have any regular nail Polish then the gel nails should not be a buy up because that's all you have to offer. The staff was friendly enough And there is no posted signs anywhere of how much the services cost so everything is just random by whoever says what it costs

We arrived before 1pm and they did not even start on our pedicures until 3. I left after that and my mom's manicure was not finished until almost 6pm. Her acrylics were not what she asked for and came out lopsided. Awful service, we had to reschedule our plans for the rest of the day.