Custom Nails

+1 313-832-0285

1111 W Warren Ave, Detroit, MI 48201 United States of America

Open Today: -

Quick Facts About Custom Nails

Custom Nails is a nail salon that has received mixed reviews from customers. In order to evaluate the strengths and weaknesses of the establishment, we will analyze the comments provided.

Starting with the positive feedback, one customer had a great experience at Custom Nails for Valentine's Day. They praised the technician, Hana, for being meticulous and efficient in creating the perfect nails. The customer also appreciated Hana's flexibility and kindness when they changed their mind about the nail details. Additionally, they mentioned that the price was affordable and appropriate for the level of service provided. This positive feedback highlights the strengths of Custom Nails, including skilled technicians, reasonable prices, and a positive customer experience.

However, there are several negative comments that indicate weaknesses of the salon. One customer, who is also a service person as a hair stylist, expressed disappointment that the salon did not inform them of the cost before providing the service. They felt that the salon took advantage of this and found it unprofessional. This indicates a lack of transparency in pricing and suggests a weakness in the salon's communication with customers. Another comment mentioned that the salon is not considered upscale or high-end, indicating that it may not have the same luxurious ambiance as some other salons in the area. While this may not be a disadvantage for all customers, it could be a weakness for those seeking a more luxurious experience.

One significant negative review pertains to an incident where the salon refused service to a customer due to their weight. The customer expressed their disappointment and frustration, stating that the situation could have been handled differently and criticizing the salon for their lack of empathy. This incident reflects a clear weakness in how the salon handles customer relations and demonstrates a lack of sensitivity and professionalism.

Another negative comment described an employee at the salon as unprofessional, disrespectful, and sometimes even causing pain during services. This highlights a weakness in the behavior and conduct of some employees. Such behavior can lead to dissatisfaction among customers and tarnish the salon's reputation.

Furthermore, there is a comment from a dissatisfied customer who had a negative experience with the quality of the nail set they received. They felt that the design was ugly, crooked, and not worth the high price they were charged. This highlights a weakness in the quality of the nail services provided by Custom Nails, which can greatly impact customer satisfaction and their willingness to recommend the salon to others.

On the other hand, there is a positive comment about the work done by a specific technician who sits closest to the register. The customer praised this technician for their exceptional work and mentioned that they usually have a following of customers waiting for them. This suggests a strength in the skills and expertise of this particular technician, which can be a draw for customers seeking high-quality nail services.

In conclusion, Custom Nails has both strengths and weaknesses. The salon has skilled technicians who provide excellent service and offer reasonable prices. However, weaknesses include a lack of transparency in pricing, a non-luxurious ambiance, poor customer treatment, unprofessional behavior from some employees, and issues with the quality of the nail services. Addressing these weaknesses and enhancing the customer experience could greatly improve the reputation and success of Custom Nails.

Best TL Reviews

Had a great experience at Custom Nails for Valentine's Day. Hana did my nails; she was super meticulous with making my nails perfect without taking a lot of time to do them, and was kind and personable (even though I changed my mind a few times on the details I wanted before she started painting). Price was very affordable and appropriate for the level of service provided. Highly recommend her and Custom Nails to anyone looking for nail art or acrylics as she did an excellent job. I stopped there on a whim and I am so glad I did.

The guy did a really nice job

I normally asked the cost but I didn't this time . I feel that they took advantage of that.I am also a service person.I am a hair stylist.

Whenever the price is more than normal I consult with the client first before assuming it's okay.

Seems pity on their part but..The place isn't what you call upscale or high end.. Neighborhood nail shop

It’s their business to run how they choose but people don’t always remember what you say but they ALWAYS remember how you make them feel. And the way you made my cousin feel today was unacceptable and the situation could have been handle a little differently. I’m so disappointed to hear how she was treated when she came to this business on March18,2023 for services. She was stopped at the door and told they had new chairs and there's a weight limit….and they would not service her. She left the store feeling very hurt and upset by this experience. I don’t know why the business owners thought this was good business or good manners but it speaks volumes to their character and this is not a business I would suggest others support due to their lack of empathy or regard for another person. Remember you don’t know what a person is going thru so BE KIND..it doesn’t cost a thing.

The guy at the 1st Chair is extremely unprofessional and disrecful. If the customer appreciate the place when is treated with dignity and respect.

He is most of the time rude and sometimes hurts when doing nails.

This place is horrible. Never going here and will definitely not recommend anyone go there. They charged my daughter $75 dollars for this monstrosity of a nail set. They're ugly, they're crooked, and the design is trash.

This place should get a 0.0 rating! Just awful...

Awesome job! A little pricey, but the work again was great! Loved my gel full set and Pedi

Gel Overly over my own nails. Had the service done a week ago. Two nails have popped off already.

The guy that sits closest to the register is the best. My wife's nails come out top notch. He usually has people waiting for him. Less waiting when the weather is bad.