Quick Facts About Jackson Nails Salon
Jackson Nails Salon has both strengths and weaknesses based on the comments provided. Let's analyze them in detail:
Strengths:
1. Friendly Staff: Multiple comments mention that the staff at Jackson Nails Salon is friendly and welcoming. This is a significant strength as it creates a positive and comfortable atmosphere for customers.
2. Good Job: Many customers express satisfaction with the quality of the nail services provided. They mention that their nails were done correctly and they were pleased with the finished results.
3. Referrals: One customer mentions referring all of their friends and customers to the salon, indicating that they are confident in recommending the salon to others.
4. Immediate Service: A customer mentioned that they received immediate service without a wait. This suggests that the salon is efficient in handling customer appointments and minimizing waiting time.
5. Expertise: One customer praises the skill set of the nail technicians, mentioning that their personal style may not do justice to the art and skill displayed by the technicians.
Weaknesses:
1. Miscommunication: One customer mentions receiving a design they didn't ask for, even after providing a reference photo and requesting it to be wiped off. This suggests a miscommunication between the customer and the nail technician.
2. Overcharging: The same customer also mentions being charged twice the amount for their nails. This indicates an issue with the salon's pricing and billing system, leading to potential customer dissatisfaction.
3. Inconsistent Service: A long-time customer mentions that the salon has "fallen off." They complain about the salon not opening on time and only having two technicians who can correctly do nails. This suggests a decline in the quality or efficiency of service compared to previous experiences.
4. Intoxicated Employee: One customer mentions that they had a nice service experience, but unfortunately, they were attended to by an intoxicated employee. This highlights a lack of professionalism and raises concerns about the salon's management and employee conduct.
Based on the comments provided, it seems that Jackson Nails Salon's strengths lie in their friendly staff, good job done, referrals from satisfied customers, immediate service, and expertise of their nail technicians. However, they face weaknesses in terms of miscommunications with customers, overcharging, inconsistent service quality, and issues related to employee conduct.
To improve, the salon should focus on enhancing communication with customers to ensure their desired design is understood and executed correctly. They should also address the issue of overcharging and ensure transparency in their pricing. Additionally, improving consistency in service quality, including punctuality and the number of skilled technicians available, will help regain customer trust. Furthermore, the salon must address the incident of an intoxicated employee promptly and reinforce professionalism among their staff.
By addressing these weaknesses and building upon their strengths, Jackson Nails Salon has the potential to provide excellent service and regain customer satisfaction and loyalty.
Best TL Reviews
Staff is friendly but I got my nails done and was left with a design I didn’t ask for (yes I ask them to wipe it off and even showed a reference photo of what I wanted) but insisted that I kept the color and just wait the two weeks and come back…I was also charged twice my nails were $43 meaning I got charged $86 for this… it’s lint AND lumps all in the polish. “L When you ask your mama to get your nails done and she says “we got nails at home” this what you get????????
Been coming here for years but they've honestly fell off. Never open on time leaving customers standing outside waiting and there are only two techs there that ACTUALLY do your nails correctly ????♀️
Always a great experience, good quality products, amazing price and a wonderful staff. I refer all of my friends and customers to come to this salon.
Nice service and cute girls working there but unfortunately I was intoxicated.
Ms. Lee and Mr. Ricky too good care of me. Last minute brow emergency and pedicure. They got me in right away and treated me with care. Mr. Ricky even picked out my amazing color!! Check out Jackson Nail on Broadway!!!
The Staff is friendly make you feel welcome and do a great job
I had one bad experience, the main lady wouldn't help. But thank God she's not the only one there. I must say, this is the best place in the city of Louisville to get your nails done. And it shows, don't go late in the afternoon the first of the month. It's crazy busy. I love Jackson Nails
I walked in to immediate service no wait
I was pleased with the finished results of my nail service
I never get polish except for clear so my personal style does no justice of showing the art and skill set of these nail techs
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Jackson Nails Salon Info
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Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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