Tangles Salon

+1 256-734-7524

2134 2nd Ave NW, Cullman, AL 35058 United States of America

Open Today: -

Quick Facts About Tangles Salon

Tangles Salon has received a mix of positive and negative comments, which provide insights into its strengths and weaknesses. Below is an analysis of these comments.

Strengths:

1. Skillful stylists: Multiple customers praised the stylists at Tangles Salon for their cutting and coloring skills. Savannah, Holly, Wanda, and Des Moore were specifically mentioned as being talented and recommended for both cut and color. This highlights the salon's strength in having competent and skilled stylists who can deliver satisfying results to customers.

2. Comfortable and welcoming environment: The salon was commended for its comfortable and friendly atmosphere. Customers mentioned feeling at ease and comfortable throughout their appointments. This indicates that Tangles Salon values providing a pleasant experience for its customers, which contributes to positive word-of-mouth and customer satisfaction.

3. Patient and understanding stylists: Holly was specifically mentioned for her patience and understanding when a customer had to bring her children to the appointment. This emphasizes the salon's ability to accommodate unexpected situations and provide a positive experience even in challenging circumstances.

4. Varied services: Tangles Salon offers more than just hair services. Customers mentioned the option to receive manicures and pedicures by Savannah Sivley, which adds convenience and allows customers to get multiple services at once.

5. Friendly and knowledgeable staff: Multiple comments mentioned the staff being friendly and knowledgeable. This indicates that Tangles Salon has a team of employees who are well-trained in customer service and possess a good understanding of their craft.

Weaknesses:

1. Inconsistent customer service: One customer expressed disappointment with the customer service at Tangles Salon. They had purchased a gift certificate that supposedly allowed for walk-in appointments, but when they arrived, they were told there was no availability for a color or even a cut. The lack of communication regarding cancellations or availability was also mentioned. This highlights a weakness in the salon's customer service, particularly in managing expectations and maintaining clear communication with clients.

2. Availability issues: Another customer mentioned the salon's lack of availability during weekends, making it difficult for people who work during the week. This highlights a weakness in the salon's scheduling system and its ability to accommodate customers' needs.

3. Limited availability for walk-ins: The same customer who mentioned availability issues also stated that Tangles Salon did not offer to call if there were any cancellations to accommodate their walk-in request. This suggests a weakness in the salon's ability to handle walk-in appointments and find solutions for potential customers who show up without a prior appointment.

In conclusion, Tangles Salon has several strengths, such as skillful stylists, a comfortable environment, and friendly staff. However, the salon needs to improve its consistency in customer service, address availability issues, and find ways to accommodate walk-in customers more effectively. By addressing these weaknesses, Tangles Salon can further enhance its reputation and provide a better experience for its clients.

Best TL Reviews

Omg I LOVE this place! Savannah cut and colored my hair and cut my daughters hair and she did absolutely fantastic on both of us. She made us so comfortable the whole time. We laughed and “cut” up the whole time.????

Thanks so much chick. You’re amazing and don’t ever forget it! Also the staff around her seemed so sweet as well. Thanks again for the awesome experience!

Went here to get a haircut and color. Walked in because I actually got time off work. they said they were completely booked but when the gift certificate was bought for me it was said that I could walk in to get my hair done....walked in they said they didn't have time for a color and said maybe for a cut...then I called for a hair cut and they said they didn't have time. They didn't not offer to call if there was an cancelation or anything. I'm not impressed with the customer service here. They could do better. For people who work a lot and with then not having availability during the weekend makes it hard for the plant workers. The customer service here is horrible

Wanda and Holly have both cut and styled my hair. I would recommend both for cut and color.

Holly was amazing! I had a bit of an issue with my own scheduling with my kiddos and they ended up inside at my appointment with me. She was super patient. I apologize profusely and multiple times and she was nothing but reassuring and polite. After chatting with Holly and watching her with my hair, my 5 yo daughter is now ready to try getting her own hair trimmed (she has been too nervous to sit for a trim until now). My own hair turned out fantastic with a new color and cut. A whole new look for me that had me grinning the rest of the day!

Holly did a fantastic job with my difficult fine hair... she is definitely my #1

Holly will be my go to now!! she did an amazing job on my hair and I cannot recommend her enough! They had the best service i’ve ever had in a salon and they were so sweet!! ???? i’ve previously tried to get this exact haircut from 3 different salons and no one could do it right but it’s more then perfect now!

Great atmosphere, clean and friendly staff. The owner Tiffany, her staff make you feel like your family. These ladies are great at what they do, Especially Des Moore, she is amazing. You can also get a Manicure or Pedicure by Savannah Sivley while your getting your hair done. I definitely recommend this place, the price is great too.

A great place to get a haircut. Employees are friendly and know their business.