Quick Facts About Nela nails Salon
Nela Nails Salon has received a mix of positive and negative comments, indicating both strengths and weaknesses of the salon. In analyzing the comments, it is clear that the salon has several strengths that contribute to positive customer experiences, as well as some weaknesses that can be improved upon.
One of the strengths highlighted in the comments is the talent and skill of the technicians at Nela Nails Salon. Multiple comments mention the great job done by their nail technicians, specifically mentioning Genesis. Customers appreciate the attention to detail and the ability of the technicians to create the desired nail designs. This indicates that the salon has a team of talented and experienced technicians who are capable of meeting customer expectations.
Another strength of the salon is its cleanliness and professionalism. Several comments mention the cleanliness of the salon, highlighting the brand-new tools and the overall cleanliness of the space. This indicates that the salon takes pride in maintaining a clean and hygienic environment, which is crucial for customer satisfaction and safety. The professionalism of the staff is also noted, with one comment mentioning the friendly and professional environment.
The affordability of Nela Nails Salon is also mentioned as a strength. One comment specifically mentions that the prices are reasonable compared to other salons, indicating that the salon offers good value for the quality of service provided. This can be a significant advantage in attracting and retaining customers, especially in a competitive market.
However, there are also weaknesses identified in the comments that indicate areas for improvement for Nela Nails Salon. One of the weaknesses is the difficulty in setting appointments over the phone. One customer mentioned that they tried calling multiple times but never received an answer. This suggests that the salon may need to improve their communication and customer service skills in handling phone inquiries. It is important for businesses to be accessible and responsive to customer inquiries, especially when it comes to setting appointments.
Another weakness highlighted in one of the comments is the use of unclean tools during a pedicure, leading to a customer getting an infection. This is a serious concern and indicates a lapse in hygiene practices at the salon. It is crucial for salons to prioritize the cleanliness and sanitation of their tools and equipment to ensure the safety and well-being of their customers. This weakness should be addressed immediately to prevent any further incidents and maintain the salon's reputation.
One customer expressed disappointment with their experience at the salon, citing issues with the nail technician's behavior and pricing disparity based on language spoken. This highlights a potential weakness in customer service and fairness. It is essential for any business to treat customers with respect and provide equal treatment regardless of their background or language spoken. This incident should be taken seriously and steps should be taken to address and rectify the situation, ensuring a fair and inclusive environment for all customers.
In conclusion, Nela Nails Salon has several strengths that contribute to positive customer experiences, including talented technicians, cleanliness, professionalism, and affordability. However, there are also weaknesses that need attention and improvement, such as difficulty in setting appointments over the phone and issues related to hygiene and customer service. By addressing these weaknesses and building upon their strengths, Nela Nails Salon can further enhance their reputation and attract more satisfied customers.
Best TL Reviews
Very Classy Place! I love my nail tech Genesis she is on point every time and never disappoints! All the ladies at Nelas salon are talented and amazing! I can honestly say "MY NAIL TECHS ARE BETTER THAN YOURS!"
I never write reviews, but this place forsure should have one from me. I'm terrible picky when it's about my nails, and I was so dissapointed when I moved to the area and every each salon was bad. Nails were weirdly curvy or gel was peeling off next day, or rude technicians who don't want to put any effort in their job. When I came across this salon at first I was suprised how clean and nice it is, everything is branded and even tools are brand new and sorted through. Any design you can imagine - they can do it. Exactly the same what you've showed on a picture or explained. I've been there twice and my nails look amazing!!! I had so many compliments, every nail is perfectly shaped, straight, not curvy , without any weird bumps. Design is gorgeous. Not even one nail got broken and I had the first set for a month! My technician ( I got same girl twice) was really nice, compared every nail and made sure they are all looking perfect. I can't believe I found a perfect spot and from now on and I won't go anywhere else. Also if compare prices with other salons they are pretty cheap for the quality and service they deliver! I highly recomment this place, even though I don't speak any Spanish I still find ways to talk to them, make appointments and explain what I want. Highly recommend !!!
I was so excited finding this nail salon being new to the area and wow my pedicure was on point! The ambiance is cute however the acetone smell is super strong inside. And also, I’m not sure if the number on google is correct because I tried calling multiple times to set an appointment and never got an answer and when I walked in they turned me away saying they were booked but only had one person in the pedicure chair but it’s okay. If your looking to go here maybe try going in to set an appointment because they do not answer the phone however they do an amazing job.
This place is very good with nails but they will give you an infection when it comes to pedicure.I knew something was wrong when she sprayed lysol on the tools and not throughly cleaning them.
I am truly disappointed with this place. I was recommended this place by a friend of mine that said they had affordable prices depending on what you get. Genesis the lady that did my nails was very aggressive and kept burning me with the drill (didn’t apologize once and repeatedly kept doing it) and didn’t ask what I wanted with the nails or anything she just did whatever which I’m guessing because she only spoke Spanish. The nails i showed her and the nails I left with were two completely different things. She also over priced my nails and I was the only person she overcharged in that salon which is funny because I was the only person that was speaking English. Every other client was charge 60-70. Idk if she overcharged me thinking I didn’t understand Spanish which is honestly sad because I understand more then I speak and I shouldn’t have to speak Spanish just to not be overcharged it’s sad. The girl that had just went before me paid only 70 for LONG French nails with a design and to clarify I got SHORT French tips and was charged 85. And my friend that goes there got long nails French,
Ombre, and a design and paid 70 as well, she also said never had she once paid 85 at the salon especially for short nails she also will never be coming back again. please do yourself a favor and book an appointment somewhere else.
First time at this salon and I can't be happier , friendly environment very clean professional you got me as a customer thank you so much.
I really did not appreciate how I walked into the nail shop and asked if they have anyone available to do my nails and it was a lady that approached me and said that they was booked up and she could not help people like me and I'm thinking in my head people like who? Black people or what!!!!????? I believe that people should be treated Fair no matter how they look and where they choose to get their nails done. This was very inappropriate of her and I pray that she get her mind right and do not say things like this to anyone else.????????
My wife got her nails done at this salon and she was so happy she made me come post a review. Im grateful they did such amazing job and took so much care of her!!!
Place Pictures
Nela nails Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 08:00 AM - 06:00 PM |
| Friday | 08:00 AM - 06:00 PM |
| Saturday | 08:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
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