Quick Facts About Xpert Hair Cuts
Xpert Hair Cuts has received a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the place, it is important to consider the recurring themes and experiences mentioned in the comments.
Strengths:
1. Patience and Kindness: Several customers praised the staff for their patience and kindness, especially when dealing with children. This shows that the stylists at Xpert Hair Cuts have excellent customer service skills and are able to create a positive experience for both children and parents.
2. Teamwork and Efficiency: One customer was impressed with how the staff worked together to handle walk-ins and greet people. This highlights their ability to effectively manage a busy environment and provide efficient service to all customers.
3. Customer Engagement: Another customer mentioned that the staff engaged with all their clients, creating a positive and energetic atmosphere. This indicates that the stylists at Xpert Hair Cuts are skilled at building rapport with customers and making them feel valued.
4. Price: A customer mentioned that the price at Xpert Hair Cuts was great. This suggests that the salon offers affordable services, making it an attractive option for customers looking for quality haircuts at a reasonable price.
5. Positive Customer Experience: Several comments mentioned that customers were happy with their haircuts and planned to return to Xpert Hair Cuts in the future. This is a strong indication that the stylists are skilled and capable of meeting customer expectations.
Weaknesses:
1. Unwelcoming Attitude: One customer mentioned feeling unwelcome due to the attitude of a stylist with pink hair. This suggests that there may be inconsistency in the attitudes and behavior of the stylists at Xpert Hair Cuts, which can negatively impact the overall customer experience.
2. Poor Communication: A customer expressed dissatisfaction with the stylist's decision to cut their hair shorter than desired without discussing it first. This indicates a lack of effective communication between the stylist and the customer, leading to a negative outcome.
3. Unwanted Haircut: A customer shared a negative experience where their haircut did not meet their expectations. The stylist cut their hair much shorter than requested and used excessive thinning shears, resulting in an unsatisfactory outcome. This suggests that there may be inconsistencies in the skills and techniques of the stylists at Xpert Hair Cuts.
Based on the comments, the strengths of Xpert Hair Cuts include their patience and kindness, teamwork and efficiency, customer engagement, affordable prices, and positive customer experiences. However, the weaknesses identified include unwelcoming attitudes, poor communication, and the potential for unwanted haircuts.
To improve the overall customer experience and address the weaknesses, Xpert Hair Cuts could focus on training their stylists in effective communication techniques, ensuring consistency in attitudes and behavior, and providing additional training in haircutting techniques and customer satisfaction. Additionally, implementing a feedback system, where customers can express their preferences and expectations before and during the haircut, could help mitigate the risk of unwanted haircuts. Overall, addressing these weaknesses could help Xpert Hair Cuts maintain and enhance their strengths as a hair salon.
Best TL Reviews
Took my twin three year old boys in for haircuts. Dealing with little kids hair cuts is tough and all these gals were patient and kind. I was also super impressed with how they worked together dealing with walk ins and greeting people. The energy was great, they engaged all their clients, and hustled. My boys' cuts were great and we will certainly go back.
They were busy but took each person as if they were the first customer of the day. Very nice and respectful ladies, and it rubbed off onto the customers. My grandson was certainly happy with his haircut and is looking forward to going back.
Went in for the first time because I just needed a trim and was greeted by an unhappy girl with pink hair. She did not make me feel welcomed and she just seemed to be annoyed to be there. There were 3 stylists and 3 customers but it didn’t seem overly busy. I hope she was just having an extremely bad day because that look is not good for business.
These girls are amazing! They made me feel so comfortable even when my kids were acting up. They even helped by hanging out with them so i could get my hair done. Im so thankful for them. And my haircut was amazing ! Im never going anywhere else!
I waited almost a week to write this.... I hate the cut I "was given". The stylist took it upon herself to cut it extremely short after being instructed that I wanted shoulder length and being shown a picture of what I wanted. She even confirmed with me, "shoulder length, right?" After all was said and done, the front hairs barely reach my chin and the back is about and inch long. That, plus an excessive use of thinning shears, and my hair is just simply ugly. There is not enough hair in the back to use a flat iron to make it appear longer, and the front is sparse. After all was said and done, she tried to blow out the front to make it look longer and told me she decided to cut it shorter because I have a cow-lick in the back. It would have been nice to discuss it with me first. I have a class reunion and my son's wedding coming up next year. I am considering buying a wig. I am so angry about this, I feel violated.
They are always friendly and very professional. The price is great too
This was the second time I have gone there and I was very happy with the results. My haircut is simple but she did a great job. I wish I caught her name because she deserves recognition
Great staff in this location. Vanessa does the best razor cuts. Always busy so come in early as they only take walk-in amd no appointments
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Xpert Hair Cuts Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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