Quick Facts About Queen Nails & Spa
Queen Nails & Spa has received a mix of positive and negative feedback from customers. In order to evaluate the strengths and weaknesses of the place, it is important to consider the different aspects mentioned in the comments.
One weakness that stands out is the poor customer service experienced by some customers. One customer expressed dissatisfaction with the female owner's attitude and the rudeness of the male technician, Ethan. This kind of behavior is highly detrimental to the overall customer experience and can leave a lasting negative impression. Additionally, the argument between the owners and the technician in front of the customer reflects a lack of professionalism and creates a hostile environment.
Another weakness mentioned is the lack of durability and quality in the nail services provided. Customers reported issues with their nails breaking or peeling off shortly after their visit. This indicates a potential lack of skill or attention to detail on the part of the technicians. Moreover, the high cost of the services compared to the low quality adds to the disappointment and dissatisfaction felt by customers.
On the other hand, there are some strengths mentioned in the comments as well. One customer expressed satisfaction with the designs done by Kelly, highlighting her expertise and talent in creating desired nail designs. Another customer praised the work of Brandon and Kelly, stating that they consistently do a nice job and make customers feel at home. This positive feedback indicates that there are skilled technicians at Queen Nails & Spa who are capable of providing satisfactory services.
The ability to accommodate both appointments and walk-ins is also mentioned as a strength. This flexibility allows customers to choose whether they want to make an advance appointment or simply walk in when it is convenient for them. Additionally, the prompt service and fast completion of the nail services were appreciated by a customer who mentioned the friendly and efficient service provided by Brandon and Kelly.
However, the overall negative experiences shared by multiple customers, such as rude staff, poor durability of the nails, and high cost, outweigh the positive feedback. These weaknesses highlight areas where Queen Nails & Spa needs improvement. Customer service and professionalism should be prioritized in order to create a welcoming and pleasant environment for customers. Additionally, the quality and durability of the nail services should be improved to justify the price charged.
In conclusion, Queen Nails & Spa has received mixed feedback from customers. While there are skilled technicians and positive experiences mentioned, the negative feedback regarding customer service, durability of the nails, and high cost outweigh the positive aspects. Queen Nails & Spa should address these weaknesses in order to enhance the overall customer experience and establish a strong reputation in the industry.
Best TL Reviews
I would never go back to this place and give them any of my money or time. Ethan filled my nails for me, I asked for a design. Even showed him a picture of what I wanted. It was a Valentine’s Day set. I didn’t realize how awful they were until I stepped outside and got a good look at them. I paid $55 for the set. So I went back inside and explained to the owners that I was unhappy, I hated the way they looked and I paid good money for them. The male owner was understanding, the women owner had a little bit of an attitude, I expressed how bad I felt about complaining and that I never do it. The women owner (Kelly I believe) started to redo my nails, she started arguing with me about how the design wouldn’t look right on my nails. So I settled for just a plain color to get out of there faster. She then told me she had other customers and couldn’t fix my nails so she was going to have Ethan “fix” them. (After he ruined them in the first place) he stood over me and Kelly and Ethan argued in front me. Then I sat down at his table for him to paint my nails again. He was so unbelievably rude and condescending the entire time. So I asked him why he was so rude and he began shouting and making a scene in the salon. Multiple people had to tell him to stop and be quiet and just fix my nails. He was so aggressive with me I’ve never experienced anything like this in my LIFE. I was already scared to speak up and said I didn’t like my nails and this is how I was treated. I’m 9 months pregnant, just wanted to get my nails done one last time and they completely ruined the experience. AND THEN he was in such a hurry to get me out of the salon he didn’t even let my nail cure long even and the color is peeling off already. DONT GO TO THIS SALON UNLESS YOU WANT MEAN AND AGGRESSIVE PEOPLE DOING YOUR NAILS!!!
Both men are very sweet. Ethan did the blue and purple nails, and the winner did the brown ones. Kelly does the designs.
Joyce is excellent and I always get compliments on my nails. Making an appointment is always helpful but they do take walk-ins. The photos are taken two weeks after service and they are still in lovely condition. They use good products and they keep the fills thin but sturdy. I have problems at other places with the nails lifting after just a week that does not happen with this service.
I just had my nails done Tuesday July 28th today is Saturday which is four days later and my nail broke . I don’t do any hard work, they are not long at all, I didn’t hit it nothing I literally went to throw a piece of paper in the trash and it fell off . I tried calling they don’t answer the phone . I paid 80 dollars for this ombré glow in the dark nails I shouldn’t have to worry about a nail coming off in less than a week. I am very upset and will be looking else where , this is not the first time . The first time I came in with my natural long nails and They broke off completely. They charge all this money just for them to break . I am not happy at all with this set
Perfect Kelly did exactly what I wanted my nails to look like she was also very nice
Cost was high. Quality was low. Wasn't busy tho. Not sure why ????
Nice place, but person who did my nails rushed right thru the process. They never even put lotion on my hands when finished. Although they did a decent job, I would probably not go back. It should be a pampering experience for the price you pay.
Always friendly service and fast!! Brandon and Kelly are the best in my opinion and they make me feel at home when I am there. Friends, family and even strangers always ask where I get my nails done because they do such a nice job and it lasts!!!
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Queen Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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