Quick Facts About First Nails
First Nails place receives mixed reviews from customers, with both positive and negative comments. In order to analyze its strengths and weaknesses, we will examine the comments provided.
One of the main weaknesses that come across from the comments is the issue of pricing. Several customers express dissatisfaction with the price of the services they received. One customer mentions that she paid $28 for a pedicure and felt that the quality and service were not worth the price. This suggests that some customers may find the prices at First Nails to be higher than what they believe is reasonable for the level of service provided. Additionally, the customer mentions that she was surprised at the price and the person at the salon responded rudely. This indicates a potential weakness in customer service, as the staff should be polite and understanding when addressing customer concerns about pricing.
Another concern raised by customers is the perceived lack of quality in the services provided. One customer mentions that her pedicure came out poorly and she feels that her money was wasted. This suggests that the technicians at First Nails may not consistently deliver the level of quality expected by customers. Another customer also mentions that the salon disappointed her on multiple occasions, suggesting a recurring issue with service quality. These comments highlight a potential weakness in the skill and expertise of the staff at First Nails.
In terms of customer service, there are mixed opinions. Some customers mention positive experiences with friendly and personable staff members. One customer specifically mentions Holly and Henry as providing satisfactory service. This indicates a strength in terms of providing a pleasant and personable experience to customers. However, other customers mention rude behavior from staff members, such as the incident where a customer was insulted with offensive language. This suggests a weakness in customer service and professionalism at First Nails.
Waiting time is another aspect that customers have mentioned. While one customer mentions a wait of 20 minutes for a brow wax, another customer mentions that there was a bit of a wait, but it was a weekend. The comments regarding waiting time are conflicting, so it is uncertain whether this is a consistent weakness at First Nails.
On a positive note, several customers mention positive experiences with specific staff members for certain services. For example, one customer praises Holly for doing her nails exactly as requested, and another customer compliments Nina for her nail designs. This suggests a strength in terms of having skilled technicians who can provide the desired results for customers. Additionally, one customer mentions being happy with the pedicure received, indicating a strength in providing satisfactory foot care services.
In summary, First Nails place has a range of strengths and weaknesses. The main weaknesses include pricing concerns, perceived low quality of services, and instances of rude customer service. On the other hand, the strengths include positive experiences with specific staff members and satisfactory foot care services. It is important for the salon to address the weaknesses in order to improve customer satisfaction and attract more customers.
Best TL Reviews
Beware: $28 dollars for a pedicure. Their quality & service is not worth $28 dollars. I saw the lady put acetone in the nail polish because it was running out. I asked the nail technician for a soft white and she could not fulfill. I also had to wait 20 minutes for a simple brow wax after my pedicure. When I was surprised at the price for the pedicure she was very rude telling me “I already knew that” “it’s been like that for a while” “all the places around here are $28” Even that whole dispute they tried to charge me an extra $5 dollars for gel take off when I never had gel. She never asked me if I had gel or not she assumed cause my last pedicure from a different shop was nice just a couple of chipped corners. 2 stars for the eyebrow wax, 0 for the actual pedicure and customer service. I will only go back for brows, everything else is nit worth it
I could cry right now if I wasn’t so mad about how horribly my toes came out. My pedicure is so ugly and they didn’t want to accommodate me at all. $80 down the drain for what
If I could give zero stars I would! Please if you want your nails coming out how you want them and not how they would like for them to be, do not waste your time coming here.
Horrible! This is my third time giving this salon a chance and they do disappoint each time. I paid for an $80 pedicure that looks like a 5 year old did it.
Friendly and down to earth. Holly is very nice and personable. Henry always executes. I always regret going anywhere else.
Came out beautiful, Holly did my nails! Exaclty as I asked for. Was a little bit of a wait, but it was the weekend.
Holly always have my nails on point, Nina does wonderful nail designs Bella have my feet so happy she gives the best pedicures.
I'm done with this place. It's not acceptable to have a potential customer wait 2 hours for the only person who does a simple eyebrow waxing because you have 7 women who look like transgenders getting those hideous eyelashes
Place Pictures
First Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
How to go there
Location
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