Mai Nail Spa

+1 423-790-1688

2433 Spring Creek Boulevard, Cleveland, TN 37311 United States of America

Open Today: -

Quick Facts About Mai Nail Spa

Strengths:

1. Excellent customer service: Many customers praised the friendly and attentive staff at Mai Nail Spa. They mentioned that the technicians were kind, gentle, and professional, providing a relaxed and comfortable experience. This personalized attention and care created a positive atmosphere that customers appreciated.

2. Quality service: Customers expressed satisfaction with the manicures, pedicures, and other services they received at Mai Nail Spa. They appreciated the attention to detail and the clean work done by the technicians. The nail designs suggested by customers were done perfectly, demonstrating the skill and professionalism of the staff.

3. Relaxing and peaceful environment: Several customers commented on the peaceful and calming atmosphere of the salon. They appreciated the quiet and one-on-one experience provided by the appointment-only system. This created a soothing environment, which was particularly valuable for customers who felt anxious or rushed at other nail salons.

4. Attention to children: Mai Nail Spa was praised for its inclusive approach to customers of all ages. One customer mentioned that their daughter received a complete spa experience, rather than just a kids' treatment. This focus on treating children as valued customers was appreciated and contributed to a positive experience for families.

5. Positive feedback from repeat customers: Multiple customers mentioned that they had been to Mai Nail Spa on multiple occasions and always had a great experience. This indicates consistent quality and customer satisfaction, which is a strong positive attribute for any business.

Weaknesses:

1. Inconsistent service: While many customers had positive experiences, there were a few comments from customers who had a negative experience with the nail technician. One customer mentioned that the technician did not listen to their preferences and rushed through the process. Another customer mentioned that their nails broke easily and had clear dents after the service. These inconsistent experiences could indicate a lack of training or attention to detail from some technicians.

2. Price: One customer mentioned that the prices at Mai Nail Spa were higher compared to other nail salons in the area. While some customers felt that the extra attention and personalization justified the higher price, others might consider it a weakness if they perceive the value for money to be inadequate.

3. Questionable product quality: A customer expressed concerns about the quality of the nail products used at Mai Nail Spa. They mentioned that the product was gummy and difficult to remove. This raises questions about the quality and safety of the products being used, which can be a potential weakness for the spa.

In conclusion, Mai Nail Spa demonstrates strengths in customer service, quality service, a relaxing environment, attention to children, and positive feedback from repeat customers. However, there are weaknesses in terms of inconsistent service, pricing, and concerns about product quality. These weaknesses should be addressed in order to maintain and improve customer satisfaction.

Best TL Reviews

My mom and I went a few weeks ago and got manicures and pedicures and thought we’d try a different shop. Sharon who did our pedicure was phenomenal and was the only pleasant thing about our experience. The lady who did our nails on the other hand was terrible. She absolutely did not listen to what I wanted and I had to correct her multiple times. To begin with, I told her that I want dip with nail extensions and she started to apply the dip on my natural nail which were not even or shaped in any way. I had to ask multiple times that she shape them again after she finished applying dip. One of my nails broke after a week when I barely bumped it. When I took the nails off, they were extremely difficult and the product was gummy which I have never had happen to me before and I get my nails done regularly which makes me question the quality of the products used. I also have clear dents in my nails. She also just rushed through the entire process. I absolutely refuse to go back and would not recommend that anyone go there.

She did an amazing job for me and my friend. Also scheduling at 530pm on a Saturday was wonderful. We will definitely be back.

This is my 3rd time going to this salon and I have yet had a bad experience. I get alot of anxiety and feel anxious going to nail salons because I constantly feel rushed or the tech can get rough or just alot of people in general. But her salon is very relaxing and calm. she is by appointment only and I like that because it's a one on one experience. Every nail design I have suggested she has done perfectly. The tech is kind, gentle, professional, and her work is clean. I have gone to many salons in the chattanooga/cleveland area but this one by far is my favorite. I mainly like the quite atmosphere. Today I got a face wax and even that was pleasant! The whole experience has been worth the price every time❤❤

Absolutely love my nails. And the lady that did them was great she worked me in as soon as they opened and was super friendly.

I went in and felt a little overwhelmed because I have neglected my feet. Mai was so nice and friendly and said that is why I am here. She was very personable and chatted with me. She told me to let her know if she was rough and she was great. She very attentive to me and I felt like heaven. I did a manicure pedicure and got my eyebrows done. It was a little more than other nail salons in this area but I feel like the extra attention I was given made up for it. I told her I felt very very spoiled and would be back. I told her that she would be my go to from now on. I've never been to a nail salon and felt so comfortable being there. I would suggest this place to anyone and everyone.

My daughter and I visited Mai Nail Spa this morning for a “Mommy and Me” spa day and loved it. Luu treated my daughter like an adult - giving her a complete experience vs just the kid’s treatment we have received at other salons. This is so important to me because as far as I’m concerned, she’s a paying customer as well. From the clean and inviting space to the awesome massage and fantastic service, we were extremely impressed and will definitely return. Thank you Luu!

This salon had a very peaceful feel. The pedicure was wonderful. I really enjoyed myself and felt very relaxed.

My mother and I have tried many nail salons in Cleveland over the past few years, and we have finally found the best! Mai was wonderful and her attention to detail was fantastic! Highly recommend!