Quick Facts About Lux Nail spa
Strengths:
1. Excellent Customer Service: Many customers praised the staff at Lux Nail Spa for their friendly and kind demeanor. They were accommodating and ensured that everyone felt welcome and comfortable. This is a significant strength as good customer service fosters positive experiences and customer loyalty.
2. Talented Nail Technicians: Multiple customers mentioned that their nails turned out amazing and that the technicians, particularly Dave and Mai, did an exceptional job. The customers appreciated the quality and skill of the nail technicians, indicating that they are capable of delivering satisfying results.
3. Quick and Efficient Service: Some customers mentioned that the salon was busy, yet the staff managed to fit them in and provide speedy service. This indicates that the salon has the capacity to handle a high volume of customers while maintaining efficiency, which is a valuable strength in a competitive market.
4. Clean and Hygienic Environment: Many customers noted the cleanliness of the salon. A clean and hygienic environment is crucial for a nail spa as it ensures the safety and well-being of customers. The positive comments regarding cleanliness suggest that Lux Nail Spa maintains high standards of cleanliness.
5. Ability to Address Concerns: One customer mentioned that if something isn't 100% satisfactory, the staff encourage customers to let them know. This indicates that Lux Nail Spa is open to feedback and willing to address any concerns or issues that customers may have. This responsiveness to customer feedback is a strength as it demonstrates a commitment to customer satisfaction.
Weaknesses:
1. Inconsistent Service: One customer mentioned experiencing a rushed job and poor shaping of their nails on multiple occasions. This inconsistency in service quality suggests a potential weakness in the salon's ability to deliver consistent results and meet customer expectations consistently.
2. Long Wait Times: Although some customers mentioned quick service, one customer complained about wait times even with an appointment. This suggests that the salon may struggle with managing appointments efficiently, leading to delays and long wait times for some customers.
3. Lack of Attention to Detail: One customer mentioned that the nail technician got gel on their skin and left residue on their hands after soaking them. This lack of attention to detail can negatively impact the overall experience for customers and can indicate a weakness in the salon's commitment to providing meticulous service.
4. Inadequate Nail Shaping: Another customer complained that their nails were not shaped correctly despite providing specific instructions. This suggests that the salon may have a weakness in properly shaping nails and meeting customer preferences in this area.
5. Questionable Hygiene Practices: One customer mentioned a nail technician with an oozing cut that kept touching them, which grossed them out. This raises concerns about the salon's adherence to proper hygiene practices and the potential risk of spreading infections or illnesses.
Overall, Lux Nail Spa has strengths in terms of excellent customer service, talented nail technicians, efficiency, cleanliness, and responsiveness to concerns. However, the salon has weaknesses related to inconsistent service quality, long wait times, lack of attention to detail, inadequate nail shaping, and potential issues with hygiene practices. It is important for the salon to address these weaknesses to ensure a consistently positive customer experience.
Best TL Reviews
This is my new favorite place to get my nails done! They were so sweet and fit all 5 of us in even though they were busy. My nails turned out so good and Dave did amazing. He was so funny and worked so fast! Definitely recommend going here!
I went in to get my nails done and everyone there was so sweet!!! I got sat down with Dave he did my nails and he did so amazing and he was super funny and super sweet. I would highly recommend this place they were amazing!
Horrible experience. We waited for 30+ minutes and then when I sat down the lady left me partway through my manicure to do someone else’s manicure. The gel on mine was lifting right after she did it and she got it on my skin. Also, she had me soak my hands and left the residue on my hands. I really don’t recommend.
I absolutely LOVE it here! I have used a couple other places in a pinch and have regretted it every time! They’re all so kind there but Mai does my nails and they are perfect! They’re sleek, not thick and bulky and beautiful and she’s so nice and friendly. You won’t regret coming here. Such a friendly place and so quick. I have nothing but good to say! Mai is such a kind woman and I really appreciate her work!
They are the sweetest! They honestly try to do the best they can! Such a good salon! I’ve had horrible experiences at other places in rexburg but these guys are amazing!! Book an appointment is BEST! They are busy because they are actually good! They are thorough too! If something isn’t 100% what you like then let them know! So so glad to have them in town! 3 1/2 weeks grow out and my fill ???????? no issues with anything!! ☺️
First time at Lux Nail Spa Dave was so kind and funny also caring, he constantly asked if I liked my nails or if something needed fix. Everyone there seemed very kind and friendly. There was no wait time, very clean place. I totally recommend this spa.
I hate leaving bad reviews but I’ve come three times now and won’t be back. It’s the same every time. Wait forever even with an appointment, then a rushed job. They never shape them right (this time I came in having shaped them how I wanted and told the lady I didn’t want them shaped and she still shaped them messed them up. Along with a bad brush job. It’s all over my cuticles so they will peel up in just a couple of days. This last time was the weirdest thing. She would do two nails at a time. Some got two coats while others got three. They were barely in the uv lamp at a time because of it. Also she had an oozing cut on her thumb that kept touching me and it grossed me out so bad.
I had a pedicure with Jenny on 3/2/23 and it was marvelous. I've gotten pedicures for the last 20 years. Some good, some ok, some not but this was the best ever. My feet were awful and she worked and worked until I had baby soft feet. They haven't been this nice ever. I really appreciate her efforts. It took a lot to get them looking like this. I rewarded her with an extra tip. This is a shout out to all patrons......tip tip tip these people who offer you a service.
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Lux Nail spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | Closed |
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Location
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